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Truck City Ford - Service Center

Buda, TX

4.8
1,646 Reviews

1,646 Reviews of Truck City Ford - Service Center

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July 14, 2023

Mario Fuentes did a great job (as always) getting me in and out for an oil change quickly and professionally! More

by RYANHAAS2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
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Jul 17, 2023 -

Truck City Ford responded

Our service group is among the best in the state,and takes great pride in doing the work right the first time. The team will keep you updated, and in the loop along the way. Thanks for your business and the rating. Mario is a top advisor and is requested daily by repeat customers.

July 13, 2023

my service tech is not listed. His name is Richard. please add him. outstanding as always More

by DTATX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard H
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Jul 13, 2023 -

Truck City Ford responded

We will continue to work hard to earn and keep your business. Our policies allow flexibility for the techs to ensure we are providing the finest work and superior customer experience. Richard does a great job, and we appreciate the feedback.

July 13, 2023

Best Ford Service Department I’ve ever encountered. Mike Rodgers and his crew are simply the best. I will keep coming back and tell everyone about Truck City Ford. More

by SCOJO49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Jul 17, 2023 -

Truck City Ford responded

We pride outselves on being one of the top service groups in the state, and work hard to prove that to our customers. Mike runs a tight ship, and the team is interwoven as needed between departments if needed. We appreciate the recommendation, and thanks for your rating.

July 12, 2023

I had very bad experience at another dealer and contacted Ford about the problem ! Ford rep. arranged service with Truck City Ford and I could not belive how much better things went .That was about two years More

by NAYLORW4502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie
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Jul 13, 2023 -

Truck City Ford responded

We appreciate the recommendation and your loyalty. Truck City Service Group is among the best in the state, and the team works hard to make things right the first time. We use reviews to fine tune our processes, and ensure we are providing excellend customer experience. Thanks again.

July 12, 2023

Good service. Personable peeps. Customer service are comfy and close to restrooms and liquid refreshments More

by BURTON.KEVIN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Henry
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Jul 13, 2023 -

Truck City Ford responded

Your feedback ensure wer are doing the right things for our customers. We are a top rated shop, and work hard to keep our reputation solid with exemplary customer service. We appreciate your time, your business, and your rating.

July 12, 2023

Excellent contact. Updated me on time without delay. Repair seems to be operating properly..My advisor was very friendly and competent. More

by LINC77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee not sure the last name . New to truck city
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Jul 13, 2023 -

Truck City Ford responded

We will keep working hard to continue to earn your business, and not disappoint in any way. Our team is widely recognized as one of the best shops in the area, and we use reviews to monitor our processes and make adjustments where needed. We are here for any future work you may need!

July 11, 2023

With an appointment, my minor repair was taken care of within 40 minutes. Robert was prompt in letting my know what was done and that the vehicle was ready! Great experience! More

by LJOY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Laughlin
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Jul 11, 2023 -

Truck City Ford responded

What a great review, and we appreciate the feedback. We look at each review seriously, and take the words to heart to make any improvements to implement. Robert works hard for his customers, and will never sidestep any processes which might end in a unhappy customer. Your business is important, and we say thanks sincerely.

July 11, 2023

Great service I made and appointment and was in and out quickly . Daniel was great , Truck city is where I have all my truck maintenance completed . More

by MWEST2604
Recommend Dealer
Yes
Employees Worked With
Daniel. Service
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Jul 12, 2023 -

Truck City Ford responded

Our service group is among the best in the area, and is highly sought after. Daniel is a great Advisor, and offers communicatio, is professional, and hits all the bells and whistles. We look forward to an opportunity in the future to service you again. Thanks for the review and your rating.

July 11, 2023

Brought my F150 in for front brake replacement. Got the job done but it took 6 hrs due to a problem with the only tech working on the brake jobs was busy. so I was told. More

by JACKBRUNNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2023 -

Truck City Ford responded

Thanks for your review, and we use them to be sure we are doing all the right things to enhance our customer experience. I do apologize for the lengthy time to get your brakes done, and assure you that is a rare occurence. Please accept our apology, and we look forward to a chance to improve our performance..

Jul 13, 2023 -

Truck City Ford responded

Message started in error.

July 11, 2023

Thank you Ford, for the great customer service. Technicians usually check my vehicle thoroughly and advise of whatever is needed to be replace. More

by YAZMIN
Recommend Dealer
Yes
Employees Worked With
Sarah Pope
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Jul 12, 2023 -

Truck City Ford responded

We are proud to have provided great service to you, and appreciate your business. Our techs pride themselves on doing the job right the first time to avoid return trips that are not necessary. Thanks for your business.

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