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Truck City Ford - Service Center

Buda, TX

4.8
1,629 Reviews

1,629 Reviews of Truck City Ford - Service Center

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July 11, 2023

Great service I made and appointment and was in and out quickly . Daniel was great , Truck city is where I have all my truck maintenance completed . More

by MWEST2604
Recommend Dealer
Yes
Employees Worked With
Daniel. Service
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Jul 12, 2023 -

Truck City Ford responded

Our service group is among the best in the area, and is highly sought after. Daniel is a great Advisor, and offers communicatio, is professional, and hits all the bells and whistles. We look forward to an opportunity in the future to service you again. Thanks for the review and your rating.

July 11, 2023

Brought my F150 in for front brake replacement. Got the job done but it took 6 hrs due to a problem with the only tech working on the brake jobs was busy. so I was told. More

by JACKBRUNNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 12, 2023 -

Truck City Ford responded

Thanks for your review, and we use them to be sure we are doing all the right things to enhance our customer experience. I do apologize for the lengthy time to get your brakes done, and assure you that is a rare occurence. Please accept our apology, and we look forward to a chance to improve our performance..

Jul 13, 2023 -

Truck City Ford responded

Message started in error.

July 11, 2023

Thank you Ford, for the great customer service. Technicians usually check my vehicle thoroughly and advise of whatever is needed to be replace. More

by YAZMIN
Recommend Dealer
Yes
Employees Worked With
Sarah Pope
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Jul 12, 2023 -

Truck City Ford responded

We are proud to have provided great service to you, and appreciate your business. Our techs pride themselves on doing the job right the first time to avoid return trips that are not necessary. Thanks for your business.

July 10, 2023

Great and fast service. Scott kept me informed of my vehicle's status. Oil change was completed quickly. More

by SCHULTZMOM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Jul 11, 2023 -

Truck City Ford responded

What else could be said about Scott Jordan? He is a consumate professional, works diligently for your, and ensure timely accurate work on your vehicles. We appreciate your business, and will cointinue to work hard to retain it.

July 10, 2023

Excellent and experiences service tech. Thanks you Richard for taking care of us. My truck was ready to go when I arrive. More

by JHILL4350
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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Jul 11, 2023 -

Truck City Ford responded

We are very appreciative of your business and time to write us a review. Every review is an opportunity to make positive changes in our processes, and further enhance the customer satisfaction. We work hard as a dealership for quality work, timely work, and ensuring your vehicle is serviced accurately and correctly. We are grateful for the five star rating.

July 09, 2023

The service center was good, the staffs are friendly and nice, kept me informed while I was waiting. My car was in good condition after service. I was happy with my service. More

by STML653
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Maximus Marquardt
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Jul 11, 2023 -

Truck City Ford responded

Thanks for your feedback, and we spend a great deal of time to ensure a speedy and accurate service visit, the communication is updated often, and your vehicle is completely serviced as you requested. The team is among the best in the area, and we appreciate your loyalty to Truck City Ford.

July 08, 2023

Friendly, knowledgeable staff, with great communication during our service and follow up afterwards. Thank you! More

by PATRICKJEFFREY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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Jul 11, 2023 -

Truck City Ford responded

Thanks for your business and your feedback on your recent Truck City visit. Richard works hard to keep all customers informed about any details,and will work to retain your business. Our service group is among the best in the area, and will go to great lengths to ensure your satisfaction.

July 08, 2023

The worst experience ever! !! Don’t shop here if your a woman going on 6 months of problems with them More

by KIMBERLEYAMCGINNIS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mike Rodgers
1.0
This rating includes all reviews, with more weight given to recent reviews.
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July 08, 2023

Waiting area very comfortable and staff is ver knowledgeable and friendly. Definitely will recommend to friends and family More

by ISIDOROV
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Vanek
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Jul 11, 2023 -

Truck City Ford responded

We apprecidate your business, your time and your feedback. We work hard to provide an exceptional waiting are, prompt and timely service for the customer, and a super staff. We appreciate your recommnedation,and will be here for any future needs.

July 08, 2023

Service delivered as described, timely and efficient service writer was business like and professional cool More

by JMULLER6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe Avilla
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Jul 11, 2023 -

Truck City Ford responded

Our service team is among the best in the area, and will continue to provde excellent service for all customers. The team has proven to provide timely and efficient service with professional staff on hand. Thanks for your busiess.

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