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Truck City Ford - Service Center

Buda, TX

4.8
1,646 Reviews

1,646 Reviews of Truck City Ford - Service Center

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July 26, 2023

Fantastic, professional and expedient service worthy of my future business. Can’t thank y’all enough. More

by JVAIS06
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
Jul 27, 2023 -

Truck City Ford responded

Our team works hard to earn and keep your business. The entire team is dedicated to doing the right work the first time to avoid return trips and costs. We appreciate the feedback on your recent trip, and thanks for the rating.

July 26, 2023

Robert Laughlin was awesome. Called and asked if I could drop off for works package, cabin filter and air filter. Showed up dropped off and was texted few hours later when it was More

by BRADSMASSEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Laughlin
Jul 27, 2023 -

Truck City Ford responded

Robert does a terrific job as a Service Advisor. He keeps the customer in the loop, up to date on all details, and will work to keep your business. We appreciate your time and look forward to the next opportunity to serve you.

July 25, 2023

Service was great although it took a couple days to get to it and I had to leave it. Kind of inconvenient. But they did fix the problem so that's a plus. Robert Laughlin was the Service Advisor and he d More

by NTONDRE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Laughlin
Jul 26, 2023 -

Truck City Ford responded

Service appointments can sometimes test our patience, and we appologize for the delay on your work. Our goal is to make it conveniient, timely and transparent. Robert is a terrific Service Advisor and will work hard to retain your business. Thanks for the rating.

July 24, 2023

Service was great and quick. Nathaniel was extremely helping and prompt. Everybody at the service center was great. More

by Hal
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2023 -

Truck City Ford responded

We appreciate your time to leave us a review after your recent service work. Nathaniel does a great job at keeping the customer informed, ensuring work is done right the first time, and taking care of any issues. We thank you for your business, and look forward to helping you again in the future.

July 24, 2023

The service provided was courteous, informative, and timely. Thank you for a very satisfactory experience. More

by ERGUIMBARDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Laughlin
Jul 26, 2023 -

Truck City Ford responded

Your feedback helps us stay on our toes to provide excellent customer service, and meeting the expectations of the customer. We use reviews as a way to improve our service, and make any necessary changes or adjustments. Robert stays on top of his customers to keep them informed and addresses any concerns.

July 24, 2023

Brought our F350 in for a safety recall part replacement, a brake job, 2 new tires and an oil change in preparation for 6 week drive to cooler climes. When we got home we realized there were multiple electri More

by DAVIDLAURA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
3.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 27, 2023 -

Truck City Ford responded

“We appreciate you letting us know about your service visit and your feedback is very important to us. I have called and left voicemails for you. I look forward to speaking with you and resolving any other concerns you may have to your complete satisfaction. Sincerely, Mike Rodgers, Service Director.”

July 21, 2023

Great service as always! Pick up and drop off of my vehicle from home is a great convenience. More

by GRSMITH83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan, Jospeh Hart, Jonathan Henry, Tim King, Charity Miranda, Joe Vanek
Jul 26, 2023 -

Truck City Ford responded

Thanks for your business, and your loyalty. Our service group is highly rated and reliable. The pick up service is relatively new, but has received great success.

July 20, 2023

We have been buying cars and trucks from Truck City Ford since 1999. Eddie Haddad always works with us so we get what we want at a fair price. Mike Rodgers has turned the Service department around since he More

by BILLRICHARDS66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eddie Haddad
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 21, 2023 -

Truck City Ford responded

We appreciate your time and your business. We use the reviews we receive as balane against our processes, etc. We are committed to providing excellent customer service in a timely, professional and transparent transaction. Eddie Haddad, Mike Rodgers and Nathaniel Lewis tie it all together with a bow for you. We sincerely appreciate the recommendation, and are here for any future needs you may have.

July 20, 2023

always on top of the situation and updates mario the best yearly like clock work More

by BBA124
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
mario
Jul 21, 2023 -

Truck City Ford responded

Mario always brings his best game to the table for all his customers. He keeps you in the loop, handles your work in a timely manner, and presents a transparent experience from start to finish. Our service group is among the best in the state and we are very proud of that reputation. Your feedback and that of other customers will continue to keep us alert to concerns or issues customers may have experienced. Thanks for your time and your review.

July 19, 2023

Would like better communication, I was told the spark plug issue was caused by metal being magnetized, the they needed to replace one of the coil packs. When I picked up my RV the only thing on the work More

by RABLYBOYS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jospeh Hart
Jul 20, 2023 -

Truck City Ford responded

“I appreciate you taking my phone call and the opportunity to explain your recent repairs in further detail. I’m glad your RV has been running fine now and I wish you a safe trip to Florida. Thank you, Mike Rodgers, Service Director.”

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