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Truck City Ford - Service Center

Buda, TX

4.8
1,629 Reviews

1,629 Reviews of Truck City Ford - Service Center

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July 17, 2023

Scott worket with us so well that he made sure we had a safe camping trip fixing our camper. thank you, Scott. More

by MCBIKADI
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Jul 17, 2023 -

Truck City Ford responded

Our service group is among the best in the state,and takes great pride in doing the work right the first time. The team will keep you updated, and in the loop along the way. Thanks for your business and the rating. Scott is a top advisor and is requiested daily by repeat customers.

July 17, 2023

Excellent service, great service tech and very little time me wasted waiting for the service to be completed More

by BJSTRANS2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charity Miranda
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Jul 17, 2023 -

Truck City Ford responded

Our service group is among the best in the state,and takes great pride in doing the work right the first time. The team will keep you updated, and in the loop along the way. Thanks for your business and the rating.

Jul 17, 2023 -

Truck City Ford responded

Our service group is among the best in the state,and takes great pride in doing the work right the first time. The team will keep you updated, and in the loop along the way. Thanks for your business and the rating. Scott is a top advisor and is requiested daily by repeat customers.

July 15, 2023

Truck City is awesome! The service department always takes care of my car in a timely manner, and the staff is kind and knowledgeable. More

by STACEYMAG
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
Report | Print
Jul 17, 2023 -

Truck City Ford responded

Our service group is among the best in the state,and takes great pride in doing the work right the first time. The team will keep you updated, and in the loop along the way. Thanks for your business and the rating. Scott is a top advisor and is requiested daily by repeat customers.

July 14, 2023

Mario Fuentes did a great job (as always) getting me in and out for an oil change quickly and professionally! More

by RYANHAAS2001
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
Report | Print
Jul 17, 2023 -

Truck City Ford responded

Our service group is among the best in the state,and takes great pride in doing the work right the first time. The team will keep you updated, and in the loop along the way. Thanks for your business and the rating. Mario is a top advisor and is requested daily by repeat customers.

July 13, 2023

my service tech is not listed. His name is Richard. please add him. outstanding as always More

by DTATX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard H
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Jul 13, 2023 -

Truck City Ford responded

We will continue to work hard to earn and keep your business. Our policies allow flexibility for the techs to ensure we are providing the finest work and superior customer experience. Richard does a great job, and we appreciate the feedback.

July 13, 2023

Best Ford Service Department I’ve ever encountered. Mike Rodgers and his crew are simply the best. I will keep coming back and tell everyone about Truck City Ford. More

by SCOJO49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
Report | Print
Jul 17, 2023 -

Truck City Ford responded

We pride outselves on being one of the top service groups in the state, and work hard to prove that to our customers. Mike runs a tight ship, and the team is interwoven as needed between departments if needed. We appreciate the recommendation, and thanks for your rating.

July 12, 2023

I had very bad experience at another dealer and contacted Ford about the problem ! Ford rep. arranged service with Truck City Ford and I could not belive how much better things went .That was about two years More

by NAYLORW4502
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charlie
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Jul 13, 2023 -

Truck City Ford responded

We appreciate the recommendation and your loyalty. Truck City Service Group is among the best in the state, and the team works hard to make things right the first time. We use reviews to fine tune our processes, and ensure we are providing excellend customer experience. Thanks again.

July 12, 2023

Good service. Personable peeps. Customer service are comfy and close to restrooms and liquid refreshments More

by BURTON.KEVIN2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Henry
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Jul 13, 2023 -

Truck City Ford responded

Your feedback ensure wer are doing the right things for our customers. We are a top rated shop, and work hard to keep our reputation solid with exemplary customer service. We appreciate your time, your business, and your rating.

July 12, 2023

Excellent contact. Updated me on time without delay. Repair seems to be operating properly..My advisor was very friendly and competent. More

by LINC77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailee not sure the last name . New to truck city
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Jul 13, 2023 -

Truck City Ford responded

We will keep working hard to continue to earn your business, and not disappoint in any way. Our team is widely recognized as one of the best shops in the area, and we use reviews to monitor our processes and make adjustments where needed. We are here for any future work you may need!

July 11, 2023

With an appointment, my minor repair was taken care of within 40 minutes. Robert was prompt in letting my know what was done and that the vehicle was ready! Great experience! More

by LJOY7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Laughlin
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Jul 11, 2023 -

Truck City Ford responded

What a great review, and we appreciate the feedback. We look at each review seriously, and take the words to heart to make any improvements to implement. Robert works hard for his customers, and will never sidestep any processes which might end in a unhappy customer. Your business is important, and we say thanks sincerely.

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