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Truck City Ford - Service Center

Buda, TX

4.8
1,646 Reviews

1,646 Reviews of Truck City Ford - Service Center

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August 01, 2023

In spite of the manufacturer, Mike Rodgers and his service team went above and beyond to make things as right as possible because of known problems with the F150 axel bolts. More

by GLC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robert - service advisor
August 01, 2023

Great job and on time! Good communication and subsequent follow up! Will be back again! More

by WADEDAHL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 01, 2023

Brought my car in for an oil change. They got it done so quickly! Great service. More

by KIMVALERIO1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2023

Sarah was incredibly helpful and accommodating! Truck City Ford has won my business for a lifetime! More

by ajfeliciano
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Pope
July 31, 2023

Did a great job. Was really easy getting a appointment and get the work done More

by PHILIPS0
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 31, 2023

Great team. Kept me informed every step of the way on my new vehicle purchase. Love my new Bronco. More

by ROYMORGANTX
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Bob Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Harper
July 29, 2023

In the past service at Truck City was not what it used to be so I switched to Maxwell Ford for 3 service visits. They are very welcoming, coming out to your vehicle to begin your service visit,calling you by More

by DOLLYMOMMA.LISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Don’t remember but I thought it was Richard.
July 28, 2023

My service guy Travis is great! Keeps me up to date on what's going on, no complaints. More

by JMELTON3
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero
Jul 28, 2023 -

Truck City Ford responded

Travis does an exceptional job, and is requested often by customers. He is well informed on details, and ensures the work is done right the first time. Your business is important to the dealership, and thanks for the five star rating.

July 28, 2023

Our service advisor was exceptional. She kept us informed. Unfortunately I cannot recall her name. If you look up the records, I would love her to get credit for this review. She was ver More

by LINC77
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brianna Toloza
Jul 28, 2023 -

Truck City Ford responded

Linc, Brianna works like a super woman for all her customers, and ensure they are informed and taken care of by the staff. We do appreciate your business and the rating. We use reviews as a check and balance against our processes to create the best possible customer experience.

July 27, 2023

Fast reliable courteous with these people you get service with a smile thank you and God bless you all. More

by JRHERN47
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe
Jul 28, 2023 -

Truck City Ford responded

The team at Truck City works well and will continue to do so to keep your business. They work in tandem with other departments and get the job done right the first time. We appreciate your business and your loyalty.

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