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Truck City Ford - Service Center

Buda, TX

4.8
1,658 Reviews

1,658 Reviews of Truck City Ford - Service Center

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August 15, 2023

Daniel was very good in analysis of the problem and giving options. I purchased a new car, but did not consider FORD as this would have been the 4th transmission in my 2014 Fusion Hybrid. More

by TOM4907
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 17, 2023 -

Truck City Ford responded

We appreciate your business, and are glad you found a vehicle that meets your needs and expectations. Thanks for the rating.

August 15, 2023

Easy to work with very quickly took care of my issue and got me back on the road More

by Texasterminators64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan, Jospeh Hart, Jonathan Henry, Tim King, Charity Miranda, Joe Vanek
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Aug 15, 2023 -

Truck City Ford responded

The goal of our team in the Service Center is to provide excellent service the right way the first time. The center is among the best in the area, and we value your business. Thanks for the rating.

August 14, 2023

Travis Guerrero was fantastic to work with. Very professional, answered all my questions and was prompt in responding to my concerns. I highly recommend him and your service department. More

by JRSIEMERING
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero
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Aug 15, 2023 -

Truck City Ford responded

Thanks for being a great customer. Your time and your business are important, and we will continue to do the best to keep your business. Travis is a great Service Advisor, and will go the extra mile to ensure all work is done accurately and timely. We appreciate your business.

August 14, 2023

They have great service, no problem with communication, the repair was done quick ,and drives like a dream now More

by JOVANMIRELES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Laughlin
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Aug 15, 2023 -

Truck City Ford responded

Roger, thanks for taking your time to write a review and leave us feedback for your recent Truck City Ford. You will love our new F-150 King Ranch as they are highly sought after in today's market. Robert is working hard to earn and keep your business, and we want to provide the best possible customer experience. We appreciate your business, and your time.

August 14, 2023

The dealership allowed me to drop off my diesel for a service without an appointment. They then took a week to get my truck done and I had no word from my service advisor. Second time I’ve had a tire r More

by SCOTTK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Aug 15, 2023 -

Truck City Ford responded

We are always happy to work customers in when the spots are available. Your time is important and your schedule is full for most customers. Thanks for trusting us to do your work, and we will keep working to continue to earn your business.

August 14, 2023

Excellant people to do business with. I would reccomend trying out for your next new or used vehicle. More

by RAYMAN172
Recommend Dealer
Yes
Employees Worked With
John Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Oscar
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Aug 15, 2023 -

Truck City Ford responded

Thanks for the recommendation, and we will work hard for new customers so we don't let you or them down. Our goal is prompt and professional service with excellent customer service. thanks for the rating.

August 11, 2023

I always receive excellent service! Thank you Mario Fuentes & the awesome Truck City Ford service department staff! More

by PAULADTRUDEAU
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 11, 2023

Travis was polite, knowledgeable and helpful. My car was taken in right away the work was completed fast and I was on my way. So far it is running well, for an older 2014 Ford with over 212000 m More

by CLEARVIEW360
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
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August 11, 2023

Nate was awesome he took care of me when I was broke down 2 hours from home and got my vehicle back in 24 hours More

by LANCEFRANTUM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 10, 2023

Eddie, Jeremy, Zack, Anita, & Jeff were all wonderful in my immaculately maintained 2018 F-150 STX truck purchase experience at Lief Johnson Truck City Ford in Buda, Texas. Five stars to all! More

by Bolt11
Recommend Dealer
Yes
Employees Worked With
Zach Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eddie Haddad, Anita in finance, & Jeff, Jeremy Harper
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Aug 11, 2023 -

Truck City Ford responded

Well, it sounds like we hit the mark for your business. The team is well versed in all areas, and we are changing the public perception of the Auto Industry one customer at a time. Eddie is top of the line for sales professionals, and will work hard to earn and keep your business. Thanks for your time and your business.

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