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Truck City Ford - Service Center

Buda, TX

4.8
1,629 Reviews

1,629 Reviews of Truck City Ford - Service Center

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August 07, 2023

Great customer service and quick results. Very clean and made me comfortable in waiting area. Thank You More

by DYVETTES71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Kinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Harper, Scott Jordan, Jospeh Hart, Jonathan Henry, Tim King, Charity Miranda, Joe Vanek
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Aug 11, 2023 -

Truck City Ford responded

We appreciate your business, and your time. The service group works hard to keep your business, and does the work right the first time to avoid additional trips and time. Thanks for your feedback and your rating.

August 07, 2023

My service advisor, Scott, was very professional, courteous and personable. I look forward to having the dealership handle all of my service needs related to my motorhome! More

by TexasGrad83
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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Aug 11, 2023 -

Truck City Ford responded

Scott does a super job, keeps his customers informed of progress, and ensures the work is done right on the first visit. He is dedicated and highly requested daily. we appreciate your loyalty, and thanks for your review.

August 07, 2023

Staff is always friendly. Haven’t had any issues in the past almost five year using this service department. More

by Gracie L.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard
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Aug 11, 2023 -

Truck City Ford responded

We appreciate your time to write us feedback, and your continued business. Loyalty means a great deal in the auto industry, and we are proud to be your dealership for service. Thanks for your business and your rating.

August 06, 2023

Service department was extremely helpful, especially Mario. They got my car back to me sooner than expected, too! More

by KAREN_WRIGHT95
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
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Aug 11, 2023 -

Truck City Ford responded

Mario does a great job from the service side of the business, and will never steer a customer in the wrong direction. The team will work tirelessly to earn and keep your business. We work hard to be sure that we do the work right the first time. Thanks for the five star rating.

August 04, 2023

Good people who cares about customer service and quality work done in a timely manner. More

by TGRILEY53
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 11, 2023 -

Truck City Ford responded

Thanks for the feedback and your business. We use our reviews as a check and balance against the processes to ensure our service or sales is high quality service. We work hard to keep everything on track and timely.

August 04, 2023

Second time to visit Truck City Ford, and again, they, and Scott Jordan specifically, provided excellent service. This time I needed an oil change on my RV on a Ford F-53 chassis. I wasn't able to get an More

by CCAMDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Aug 11, 2023 -

Truck City Ford responded

Thanks for providing us some feedback on your recent service with Truck City Ford. Scott Jordan is top of the line, and never disappoints customers. He keeps things moving and the customer is always informed about progress and any issues that might arise. Keeping service visits timely is key to our success as a Service Department.

August 04, 2023

Amazing customer service. Did an amazing job with my vehicle. Girl who helped me out was really good at communicating. More

by IVANRA0613
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charity Miranda
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Aug 11, 2023 -

Truck City Ford responded

Your business and time is very important, and our service group will work hard to ensure your visit is timely and transparent. Charity does a great job for all of her customers. We appreciate your business.

August 04, 2023

The service department at Truck City Ford has always been reliable and have continued to provide the best customer service from the service advisors as well as the service manager. More

by KRSALTSMITH79
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Aug 11, 2023 -

Truck City Ford responded

We appreciate your loyalty to the brand and to Truck City Ford. Our service group is among the best in the state with lots of repeat customers. Scott is top notch, and will always ensure good service done right the first time. We look forward to seeing you on your next visit.

August 04, 2023

This place has always been organized and communicative. Travis provided great service for my RV check up. More

by RVBYLUCY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
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Aug 11, 2023 -

Truck City Ford responded

Maintenance on an RV can be confusing. Travis does a great job, and we pride ourselves on being organized and providing superb communication. Thanks for your business, and we hope to see you again for regular scheduled maintenance.

August 03, 2023

Adrian stepped up to help when I needed a new battery. Very good service. I greatly appreciated it. More

by MZANDER25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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