Truck City Ford - Service Center

Freddie and the whole staff did a fantastic job of taking care of us while we bought our new Bronco Sport. They also make sure we were happy with the deal and gave my son his Student Discount. Thank you Tru care of us while we bought our new Bronco Sport. They also make sure we were happy with the deal and gave my son his Student Discount. Thank you Truck City Ford. More

As always, Truck City Ford continues to provide excellent service for my vehicle and in a very timely manner. In and out within the hour. service for my vehicle and in a very timely manner. In and out within the hour. More

I have been a loyal customer for numerous years. I have tried on numerous occasions to get my oil changed only to be told that the day was booked and for me to go online for the next availability. I I have tried on numerous occasions to get my oil changed only to be told that the day was booked and for me to go online for the next availability. I called Maxwell Ford and they advised me to bring my truck in at anytime and it would take about an hour. Upon my arrival, I was greeted at my truck by a service advisor and they took less than an hour to get my oil change done. Fast forward to a month later, I was having transmissions issues and decided that since I bought my warranty with TruckCity, that I would need to take my truck there to get serviced. I set up an appointment for two weeks out because I was told that a certified technician could work on my truck and they were back logged. Two weeks went by and I took my truck at appointed time. Upon my arrival, there were no other vehicles in line. I waited in my truck for about five minutes for a service advisor, but none showed up. I walked into the service office and several advisors where just sitting and talking amongst each other. I waited for a few minutes when one finally asked if I needed help. He took my information and told me that I would need to leave my truck for at least two days. I asked if Truck City would loan me a vehicle to use. He asked if I had an extended warranty, which I told him I did. He then began to research it and advised that if the service took longer than two days then he would try to get me a car loaner. On day 2, I did get a call from the advisor that my truck was ready and all it needed was a software update. He asked me to give him a good review because I would be getting a survey to complete. Had this advisor met me at my truck and showed interest that I was a customer, then giving a good rating would be acceptable. But since he, nor anyone else showed any interest in my arrival, providing good customer assistance was out the window. My suggestion is for the entire service advisors to go to the Maxwell Dealership to see what good customer service looks like. Unlike the sales side of the house, no one there seems interested in keeping loyal customers. More

I was dreading having to go through the sales process of buying a used car. I was pleasantky surprised that the process was easy and not stressful at all like. Adrian really listened and understood my needs buying a used car. I was pleasantky surprised that the process was easy and not stressful at all like. Adrian really listened and understood my needs and limits. He found the perfect vehicle for me. No pressure at all just outstanding customer service. I highly recommend Truck City Ford Buda! More

Very professional group of service managers and highly skilled mechanic group with lots of knowledge!!! Will definitely use this dealerships service department again!! skilled mechanic group with lots of knowledge!!! Will definitely use this dealerships service department again!! More

Nate was very good about communicating with us. Communication is key when you have your car in the shop. Communication is key when you have your car in the shop. More

Have been extremely pleased with customer service and the work performed. Everything seems to always take two days to repair, just have to get used to it. work performed. Everything seems to always take two days to repair, just have to get used to it. More

Hailey did a great job getting me in and out at the time she said she would. she said she would. More