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Truck City Ford - Service Center

Buda, TX

4.8
1,658 Reviews

1,658 Reviews of Truck City Ford - Service Center

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September 07, 2023

Great experience! Had all my drive train fluids changed. My 2013 f-150 4x4 feels like new! More

by BUCKBASSKY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Laughlin *****
Sep 08, 2023 -

Truck City Ford responded

We sincerely appreciate your business at Truck City Ford, and sounds like the team was able to professionally get your work performed. Our team is one of the best in the region, and they work together like a well oiled machine. Thanks for the feedback and the rating.

September 06, 2023

Thank you for getting my car back on the road, and for working with me on the timing. Nate was excellent at communicating to me everything that was going on. More

by Jason
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 07, 2023 -

Truck City Ford responded

We appreciate your business at Truck City ford, and you worked with one of the best. Nate always delivers top quality service and ensures the work is completed correctly and in timely manner. Thanks for taking time out of your day to let us know.

September 06, 2023

Great service! Very friendly and helpful staff. Specifically Richard Heuser (Service Advisor) went above and beyond to ensure that I walked away as a satisfied cust More

by tiffany.powell
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
Sep 07, 2023 -

Truck City Ford responded

Tiffany, we appreciate your business and your time to provide some feedback for you recent service visit to Truck City Ford. Richard is a top Service Adviser who will work behind the scenes to ensure your work is completed accurately and in a timely maner. Thanks for your support, and we look forward to other chances to serve you again.

September 05, 2023

Service was prompt. Advisor provided quality updates and got my vehicle serviced quickly. Thank you More

by STACYEPURYEAR
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake Dahlberg
Sep 06, 2023 -

Truck City Ford responded

We appreciate any and all reviews that come into the dealership, and yours was no exception. The service team will work dilgently behind the scenes to get your work done right, avoid repeat trips and unnecessary costs. We are proud of the service team and are highly regarded in the community. Thanks for your business and your loyalty.

September 04, 2023

A HUGE shout out to the service department. Specifically, Nate Lewis and Mike Rodgers. Don't worry, I won't go into the long story... Let me just say that Nate (Service Advisor) and Mike (Serv More

by lmsatx512
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 06, 2023 -

Truck City Ford responded

What a great review and feedback for the Truck City team. I would agree that Nate will always go the extra mile to work on all vehicles and not just Ford. Your feddback mirrors the mindset at the dealership, and we are always open to feedback negative or positive. We use reviews as an additional training tool and opportunities for coaching when we msis the mark occasionally. Thanks again.

September 02, 2023

Always a pleasure doing business here. John Jones is the best thing to happen for the car business. More

by SS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Stephen Polasek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Harper
Sep 06, 2023 -

Truck City Ford responded

Thanks for your continued business, and thanks for being our loyal customer. The teams will work hard to earn your business and keep it. John Jones is a valued staff member, and appreciates the feedback. Your time and business are both appreciated.

September 01, 2023

Travis was outstanding in every possible way. Professional and a great communicator. Because of him, I will continue to come back to Truck City. More

by SCOTTLOCHRIDGE5
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
Sep 01, 2023 -

Truck City Ford responded

Thanks for taking time to let us know you are pleased with the service at Truck City Ford. Our service group is among the best in the area, and Travis is always at the forefront leading the team. He is respected and in constant demand. We appreciate your loyalty to Ford and especially to Truck City Ford.

September 01, 2023

Fast service and very helpful ,courteous, on point and keeps you updated and respectfully .o More

by EWOLWL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah
Sep 06, 2023 -

Truck City Ford responded

Our service team works like a well oiled machine with cohesiveness between departments and leadership. We will always keep the appointment on track timewise and keep you in the loop. Thanks for your business and rating.

September 01, 2023

TCF has been taking care of my Escape for the last 3+ years and Travis has been an excellent Service resource. The crew and mechanics have went above and beyond to facilitate our vehicle repair and rout More

by Olmanmo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero
Sep 06, 2023 -

Truck City Ford responded

We are both proud and appreciative of your service business for the last three years. Travis is a great advisor, and will always keep the ball in his court moving forward, and keeping you apprised of any progress or developments. The teams are very cohesive and work behind the scene so progress continues. We appreciate your business and your time.

September 01, 2023

The service department did a great job communicating the status of my repair and delivered as promised. More

by NisOwnr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charity Miranda
Sep 06, 2023 -

Truck City Ford responded

Our service group is well organized and trained so they interface with other departments seamlessy to the customer. We are ranked among the best in the area, and will continue to deliver on our committments. Thanks for your business and your time.

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