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Truck City Ford - Service Center

Buda, TX

4.8
1,629 Reviews

1,629 Reviews of Truck City Ford - Service Center

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August 24, 2023

Have been extremely pleased with customer service and the work performed. Everything seems to always take two days to repair, just have to get used to it. More

by DUANEELLER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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Aug 25, 2023 -

Truck City Ford responded

Service excellence is something that Truck City prides itself on. Our service team is among the best in the state, and most customers are loyal and consistent. Thanks for your business, and your recommendation.

August 22, 2023

Very knowledgeable, professional worked with me every step of the way to make sure i was satisfied with my purchase. More

by DLHAMILTON6
Recommend Dealer
Yes
Employees Worked With
Adrian
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Aug 22, 2023 -

Truck City Ford responded

We value Adrian's knowledge, professional attitude, and is a valued staff member. He is always going above and beyond to ensure customer satisfaction on every level. It is important that we offer timely service, a professional atmosphere, and genuine customer service at every step of the way. Thanks for your time, your business, and your feedback.

August 22, 2023

Scott was knowledgeable, attentive to details, fast and efficient. It doesn't get any better than that! More

by HOWARDHELMS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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Aug 22, 2023 -

Truck City Ford responded

Howard, we feel very fortunate to have such a valued employee as Scott Jordan. He never disappoints his customers, and is highly requested. We appreciate your time, your business, and your feedback. Thanks again!

August 22, 2023

Very good customer service, I would recommend to other people. I liked that everything was being explained while they worked on my vehicle. More

by FRANK.RODRIGUEZ92
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jospeh Hart, Jonathan Henry, Charity Miranda, Joe Vanek
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Aug 24, 2023 -

Truck City Ford responded

Frank. thanks for the recommendation, and we appreciate your business. Loyal customers are the backbone of every dealership, and we will continue to work hard to keep your business. It is our job to keep the visit timely, transparent, and professional at all times. Thanks for the rating..

August 22, 2023

Scott and Mike were very attentive and explained things thoroughly. They both went out of their way to personally check things on the vehicle. Excellent customer service! More

by GREG52240
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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Aug 24, 2023 -

Truck City Ford responded

Scott is a top Service Advisor and always sets the example for the others by working hard, keeping his customers informed, and delivering excellent customer service. It is our job to check everything and avoid additional trips and costs. Thanks for your business and the rating.

August 21, 2023

Truck City Ford consistently exceeds my expectations. Thank you, Nate, Mario, Marrissa, and the entire Team! More

by Aggie in Austin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Marrissa Horton
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August 20, 2023

Service is always excellent, Mario Fuentes has always been my serivce tech and informative on what needs to be done to keep my vehicle running smoothly and safely. I appreciate his knowledge and expertis More

by DWAYNE.BARO
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
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Aug 21, 2023 -

Truck City Ford responded

Dwayne, Mario s a top performer for the team, and will always ensure your visit is timely, transparent and provides top notch customer service. he is always on the lookout for any potential concerns, and will keep you informed of suggestions . Thanks for your business.

August 19, 2023

Thank you for answering all my questions! Waiting room was clean and comfortable. Until next time… More

by LYMAIN52
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Jordan
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August 19, 2023

Sarah Pope was great,! Sarah communicated before I expected all was exactly as she advised. More

by STRU68
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Silva
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August 19, 2023

The dealership staff were friendly and service provided was punctual. Thank you, I’ll see you for my next oil change. Mr Harden More

by DREWHARD43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charity Miranda
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Aug 21, 2023 -

Truck City Ford responded

Service customers are a high priorty at the dealership, and we will work hard to ensure we get the work done right the first time to avoid more trips or expense. the team can field your quesitons or concerns, and we look forward to your next visit.

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