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Truck City Ford - Service Center

Buda, TX

4.8
1,629 Reviews

1,629 Reviews of Truck City Ford - Service Center

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September 01, 2023

The service department did a great job communicating the status of my repair and delivered as promised. More

by NisOwnr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charity Miranda
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Sep 06, 2023 -

Truck City Ford responded

Our service group is well organized and trained so they interface with other departments seamlessy to the customer. We are ranked among the best in the area, and will continue to deliver on our committments. Thanks for your business and your time.

August 31, 2023

The service team was awesome. Sergio and for sure Hailey know to take care of their customers. More

by EALONZO2524
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey and Sergio
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Aug 31, 2023 -

Truck City Ford responded

We appreciate your trust and your business for our Riata Ford Service Group. The teams are among the best in the state, and only offer the best service and quality work. Sergio and Hailey often collaborate to get the best results, and will always ensure your work is done right the first time.

August 31, 2023

Pleased with the overall experience. Easy to make appointment, easy check in, and I like the communication via text. More

by SWAMSBURY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Truck City Ford responded

We appreciate your time and your business. We constantly monitor our processes to ensure we are doing the right things for the customer. Streamlining the check in was one area we have worked on relentlessly with the teams. The team is recognized as one of the best in the state, and works to keep that reputation. Thanks for the rating.

August 31, 2023

Can always depend on them to get things done for me In a timely manner always been satisfied with the work More

by CARMEN_PEREZVEGA
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
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Sep 01, 2023 -

Truck City Ford responded

Carmen, thanks for your rating on your recent service at Truck City ford. The teams work diligently to provide excellent care for all vehicles, keep the process transparent, and be professional at all times. Travis keeps his customers informed, and ensures the visit is successful the first time to avoid subsequent visits. Thanks for the rating.

August 31, 2023

Truck City has taken care of my vehicles for more than 20 years. Very clean, professional, and eager to serve the customer. More

by JFMLWBUDA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero
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Sep 01, 2023 -

Truck City Ford responded

Travis will always deliver the best possible service with a transparent experience that is timely and professional. He is recommended daily from his regular customers and referrals. Thanks for your time, your business, and your rating.

Sep 01, 2023 -

JFMLWBUDA responded

Agreed..

August 30, 2023

Great experience as usual. I take all my vehicles here for service. Everyone is good to work with. More

by GHays
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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Aug 31, 2023 -

Truck City Ford responded

Loyal customers to Riata Ford service group continue to bring us their vehicles due to the consisten quality work, great customer service and well trained staff. Leadership is constantly working with the teams to ensure we are up to date on new processes and products that become available. We appreciate your loyalty to Ford and to Riata Ford.

August 30, 2023

Nate was eager to help and accommodating. We felt at ease with him handling our case. More

by SINCLAIR NAGY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 31, 2023 -

Truck City Ford responded

We are very proud of our service group and all the teams included in that group. They work cohesively behind the scenes for the great work teamwork,and providing great service to al our customers. Nate is a true professional and is often requested by his loyal customers. We appreciate your business, your time and your rating.

August 29, 2023

After to going to other ford dealerships, truck city made me believe that all dealers aren’t so bad. Thank goodness too because my confidence was going down quick after ford visits in New Braunfels and San M More

by Matt David
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 30, 2023 -

Truck City Ford responded

It is heartwarming to know that Truck City exceeded your expectations, and I am sorry the other Ford dealers did not provide the service you requested. Truck City will work to earn and keep your buisness, and the teams work cohesively and seamlessly together to complete your deal. Thanks for the feedback, and the recommendation.

August 29, 2023

Good service department. Had to drop off vehicle without an appointment with a family emergency and needed vehicle fixed within two days. Department was able to complete repa More

by CAIN0005
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe Avila
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August 29, 2023

I was very satisfied with how they took care of my car and the service. More

by ANAINDALE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel
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Aug 31, 2023 -

Truck City Ford responded

Our service team at Riata is among the best in the state, and works hard for every customer . We are dedicated to getting the work done right the first time to avoid any re-trips or additional cost for the customer. Thanks for your business, and we are here whenever you need some work done.

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