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Truck City Ford - Service Center

Buda, TX

4.8
1,629 Reviews

1,629 Reviews of Truck City Ford - Service Center

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September 15, 2023

Scott did a awesome job with my truck being serviced and gave me updates over the phone. More

by LOPEZ_49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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Sep 18, 2023 -

Truck City Ford responded

Thanks for taking time to leave us a review and provide some feedback on your visit to Truck City. Scott is highly recommended and has a large following of happy customers. We are here for any future work you may need or continued maintenance..

September 15, 2023

Great customer service and timely response or follow ups. Even called to see if something was still under warranty and covered. More

by KJCHOW153
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe
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Sep 18, 2023 -

Truck City Ford responded

We appreciate your feedback from your recent Truck City service visit. Noe does a terrific job with all the customers, and will keep you in the loop for all work. The team is well trained, and works well with other departments. Thanks for your time!

September 15, 2023

Mr. Heuser was friendly and courteous upon my arrival. He was efficient and diligent as he kept me informed through out the auto service. Can’t get no better than that. More

by YOLANDAMEJIA60
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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Sep 18, 2023 -

Truck City Ford responded

Richard does a great job for his customers ensuring the work is accurate, timely, and done professionally for every customer. He is a true professional, and is a valued staff member. Thanks for your business.

September 15, 2023

Everything promised, on time, well informed as to the progress on my truck yada yada yada ! More

by ROBERTBIRDHOUSE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 18, 2023 -

Truck City Ford responded

Robert, we are delighted everything worked out well on your service visit. The goal of our dealership is to provide excellent customer service, meet all your needs, and keep you informed through the process. Thanks for the feedback, and we look forward to seeing you on your next visit.

September 15, 2023

Great service from Blake. Great communications and updates about my recall for a computer update and took care of a warranty issue in about 40 minutes! More

by TXPICNIC
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Blake
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September 15, 2023

Got all my work done to my truck. It was extensive and it took more days than I wanted but the guys were great and communicated with me every step of the way and I walked away with a More

by ANDREW.BARRERA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe
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Sep 18, 2023 -

Truck City Ford responded

Thanks for giving us feedback for your recent Truck City service appointment. Noe is a professional monitoring the work done for your vehicle and ensuring your work is quality and timely. We look forward to the next opportunity to help you with service or sales.

September 14, 2023

We didn’t have an appointment but Richard Heuser helped us get our Bronco in for an oil changed. He called with information about a recall and recommendations for the near future, such as the wiper blades. More

by SALDANA1956
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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Sep 15, 2023 -

Truck City Ford responded

Richard is a professional all the way through from regular maintenance work to making the right recommendations for the customer. He works hard to earn your business, and will always keep you informed of next steps. Thanks for the feedback.

September 14, 2023

Friendly staff that we’re seeking to meet my needs. Found what I as looking for. More

by SNJCOVEY
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Stephen Polasek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan
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Sep 15, 2023 -

Truck City Ford responded

Congratulations on your purchase from Truck City, and we appreciate your time to give us some feedback. The team works hard to find the right vehicle with the right deal for customers. Thanks for the feedback and rating.

Sep 15, 2023 -

SNJCOVEY responded

I enjoyed the whole truck buying experience at Truck City Ford. Everyone in that place was friendly, helpful, and patient as I considered options. Thank you for your help.

September 14, 2023

Travis always takes good care of me. He needs a raise !thanks Travis for your help More

by WCBOLLMAN49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerra
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Sep 15, 2023 -

Truck City Ford responded

Thanks for your feedback, and we appreciate your business. Travis is the ultimate Service Advisor and has a reputation for his superor work. He works hard to ensure correct work, makes only the necessary recommendations, and will keep you informed along the way. Your business is important, and a big thanks from Truck City.

September 13, 2023

They were prompt in getting the service. I would recommend them for your Ford repair needs. More

by WINDHAMJR007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charles Trujillo and Joe mobile service
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Sep 15, 2023 -

Truck City Ford responded

Thanks for the review and feedback. Our service team works hard to earn and keep your business. The mobile service is a true benefit for the customer, and we are proud to provide this service in addition to the dealership. We appreciate the recommendation.

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