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Truck City Ford - Service Center

Buda, TX

4.8
1,629 Reviews

1,629 Reviews of Truck City Ford - Service Center

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September 20, 2023

Sarah Pope was amazing! She is why I will use you again. Please let her know! More

by CHERYLANNHARPER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Pope
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Sep 22, 2023 -

Truck City Ford responded

Sarah is a rock star in the Service world. She is knowledgeable, professional, and provides excellent customer service. Thanks for your loyalty, and we will see you on your next visit.

September 19, 2023

Travis was very helpful. He was able to order my tire and get it installed. More

by RDKENNEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
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Sep 20, 2023 -

Truck City Ford responded

You were working with one of the top advisors with Travis, and he never disappoints any customer. The dealership is rated highly for our sales and service, and we appreciate your time to provide us some feedback. if we can be of service in the future, please don't hesitate to reach out.

September 18, 2023

Hailey was very thorough and addressed all my concerns, specifically the issue with the recall on my backup camera. Been dealing with that over an year now. More

by MARCUS.BEDFORD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey Maierhofer
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Sep 20, 2023 -

Truck City Ford responded

Marcus, we appreciate your time to give us some feedback on your recent service visit to Truck City. Hailey is working hard to take care of all her customers with superior customer service, timely work, and continued conversation related to the transaction. The team is among the best in the area, and we hope to see you again for any other service needs.

September 18, 2023

Waiting room nice, service good, waiting room nice service good, waiting room nice, service good More

by RICHARD.DRIFTWOOD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan, Jonathan Henry, Tim King, Charity Miranda, Joe Vanek
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Sep 20, 2023 -

Truck City Ford responded

Richard, thanks for your feedback based on your recent service from Truck City Ford. The team is well trained to deliver quality work in line with quality service always. Scott is one of the best, and is highly recommended daily. We are as close as a phone call for your next service requirement.

September 18, 2023

Richard made sure to give me a fast turnaround time and was very responsive to my requests for updates. More

by TKAS128
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
richard
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Sep 20, 2023 -

Truck City Ford responded

When you are looking for quality work from one of our advisors, Richard will always deliver to your expectation or above. Our team is among the best in the area, and have a reputation for great service . Thanks for your business, and we hope to see you should any further need arise.

September 16, 2023

had a very long wait and the service manager did not charge me for the oil change due to a long wait Great service I will always be back and only to Truck City Ford! Sincerely, Wm. Kevin Coleman More

by KCOLEMAN3@austin.rr.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan, Jonathan Henry, Tim King, Charity Miranda, Joe Vanek
Report | Print
Sep 18, 2023 -

Truck City Ford responded

Kevin, we sincerely appreciate your time to write a review and provide some feedback on your service visit. Scott is one of the best, and will never disappoint for your work. He is professional, timely and transparent at all times. Thanks for the rating, and we look forward to your next visit.

September 16, 2023

The oil change service and inspection were done in a timely manner. Thank you for reviewing all the results with me. Good job! More

by MREYES3_99
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey Maierhofer
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Sep 18, 2023 -

Truck City Ford responded

We appreciate your business, and thanks for the feedback. Hailey will always work hard for your continued business, and is a true professional. We pride ourselves on keeping the customer in the loop, and keeping the work timely. Thanks for the rating.

September 16, 2023

Great service and help with getting a loaner. The service advisor was very helpful and genuinely seemed to want my car fixed and helped with scheduling to better suit my needs. Will continue taki More

by DPATENT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey M
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Sep 18, 2023 -

Truck City Ford responded

Your time and business are very important to the Dealership, and we thank you for the chance to service your vehicle. Hailey does a great job, and will always provide superior customer service. Our goal is to change the public perception of the Auto Industry even if only one customer at a time. We look forward to the next visit with you.

September 15, 2023

Wonderful experience! Great people! I got my dream car at a great price! Thank you! More

by Katie
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian
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Sep 18, 2023 -

Truck City Ford responded

Katie, thanks for your feedback and we could not be happier that you got your dream car from Truck City Ford. Our goal is to listen to the customer, and make recommendations based on that feedback. Congrats on your purchase, and we are as close as a phone call for any service needs as well.

September 15, 2023

They did a great job taking care of my recall repair and the related damaged parts. Now it's all fixed for good. I'm grateful to have a safe and operational A/C again! More

by LISA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jake Thetford, Mario Fuentes
Report | Print
Sep 18, 2023 -

Truck City Ford responded

We are glad that we worked your repair and recall for you, and look forward to more opportunities as they arise. The AC is definitely a "must have" in this summer Texas heat. We are here if you need anything else. Thanks for the review.

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