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Truck City Ford - Service Center

Buda, TX

4.8
1,629 Reviews

1,629 Reviews of Truck City Ford - Service Center

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September 22, 2023

RIchard took care of my normal service as well as a few recalls on my truck. He gave me updates and had the truck ready when promised. More

by GREG.CLARK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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Sep 22, 2023 -

Truck City Ford responded

Richard is a consumate professional and is requested often by customers. He will work hard for you, keep you in the loop, and ensure quality work on your vehicle. He works to finish in the timeline he proposed. Thanks for your business.

September 22, 2023

purchased my Explorer there on the recommendation of a client. Have not been disappointed YET! everyone in both sales and service seem truly pleased to serve. More

by JOHN.DELEE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
sarah pope
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September 22, 2023

My adviser was amazing I was updated with the repairs quickly, fast turn around on repairs. More

by VINCENT.E.MOLINA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey
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September 22, 2023

Took care of all issues. Richard was very informative and he didn't make promises he couldn't keep. I appreciated his professionalism. I will definitely come back! More

by RTUCKERR1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
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September 22, 2023

The problem was fixed. I am completely satisfied. Courteous and prompt service. Thank you very much. More

by HARPERJOEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Monica Kinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan, Jonathan Henry, Tim King, Charity Miranda, Joe Vanek
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September 22, 2023

Excellent customer service! Highly recommend. Noe was a pleasure to work with. I’ll definitely go back! More

by TEAMROPERDUARTE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Noe
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September 21, 2023

great job took care of all my needs. Travis kept me up to date and got my car delivered to my home. More

by MANDERSEN1054
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerrero 5 stars
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Sep 22, 2023 -

Truck City Ford responded

Travis is top of the line for a Service Advisor. he is always on top of all the work, and keeps the customer in the loop. Thanks for your business and the review.

September 21, 2023

Hailey was a great service advisor. I highly recommend Truck City Ford for your service needs. They made it easy and dropped off my car for me when it was done. More

by marloween
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Hailey Maierhofer
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Sep 22, 2023 -

Truck City Ford responded

Thanks for your business and your feedback. Solid reviews are a blessing to receive, and they are plentiful for Hailey. She deliveres top notch service, keeps the customer informed, and remains constantly alert for any changes. We appreciate your time and your loyalty.

September 21, 2023

I worked with Travis Guerrero in the service department, and he was exceptional. He kept me posted on the progress of my service and provided a video of the brakes and tires check. More

by G.DENBOW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis Guerreo
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Sep 22, 2023 -

Truck City Ford responded

What can be said about Travis except that is top of the line Service Advisor. his knowledge is vast, his demeanor is professional, and he is tenacious about the work being done. Providing the video is one more type of customer service we provide. Thanks for your review and your business.

September 20, 2023

Richard did an awesome job as always. Thanks! I’ll be returning to buy my next truck! More

by CARY.HICKS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Richard Heuser
Report | Print
Sep 22, 2023 -

Truck City Ford responded

Congrats on your great service visit to Truck City. Richard is a top service advisor, and will ensure work is done right the firat visit to avoid costly re-trips for the customer. Thanks for your business and your review.

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