Back

Truck City Ford - Service Center

Buda, TX

4.8
1,629 Reviews

1,629 Reviews of Truck City Ford - Service Center

Sort by
October 17, 2023

Great Job. They updated me on vehicle status nearly every day. If they found something that need to be fixed, they would immediately notify me of the find and p More

by xxxxx
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Travis
October 17, 2023

Vehicle was ready at expected time. Good experience working with these guys! My go to dealership. More

by LASTANTON16
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Jordan, Jonathan Henry, Tim King, Charity Miranda, Joe Vanek
October 16, 2023

They are patient and helpful. Provided fast service. They covered my concerns and gave me options for the things they couldn't handle at that location that day. Thanks! More

by JASON.SPENCER.ART
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Charity Miranda
October 16, 2023

Service dept. took care of my interior repair very professionally and timely. I am very pleased with my customer experience at Truck City Ford. More

by SNJCOVEY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
October 15, 2023

Mario was the greatest of service words can’t describe. When I explained to him my situation he reached into his heart and helped tremendously 😊 More

by JOSEJUANR0078
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mario
October 14, 2023

Was not awear of the upchg on credit cards. Also car pulls to driver left. Would tire changer cause this? More

by KENO711
Recommend Dealer
No
Employees Worked With
Dont remember.
October 14, 2023

Truck City Ford is the best service department in Texas bar none! They never let me down and I always leave completely satisfied with the service I receive. More

by NATHANIEL-LEWIS1992
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Scott Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Rodgers
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebekah Hooker
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mario Fuentes
October 14, 2023

Truck City Ford is customer minded. They value their customers and work very hard at doing right by them. They are professional, courteous and knowledgeable about their products. I High More

by WINDHAMJR007
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Rodgers, Charlie in mobile service.
October 13, 2023

Poor quality service, vehicle left the shop in worst condition that it came in. Service desk guys act like they are too busy to help you. More

by FRONTERASERVICES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Travis
Oct 13, 2023 -

Truck City Ford responded

“Hi Mr. Martinez, I just left you a voicemail. Please call me back at your earliest convenience. I am sorry your service visit was not satisfactory and I look forward to speaking with you to get all the details. I sincerely appreciate all feedback from our customers and want to resolve your concerns to your complete satisfaction. Thank you for your time, Mike Rodgers, Service Director.”

October 12, 2023

Second truck purchase from this dealership. I only buy and service my trucks here! They are the best around! More

by TRENTON_COX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adrian Bruce, Scott Jordan
...
18
...