Truck City Ford - Service Center

"Award winning" service can not fix anything, but can break your savings. I took my truck for a small problem and they mad it big. Even worse they can not fix anything. Do not go to Truck City Fo but can break your savings. I took my truck for a small problem and they mad it big. Even worse they can not fix anything. Do not go to Truck City Ford for service. Great salespeople and managers. I met a few that apologized, but did not seem shocked at the horror story. More

I will never use their service dept again. I don't care if I have to drive 100 miles. Started off very wrong from the get go. When I walked in that morning, I was left standing there for over 5 minutes w if I have to drive 100 miles. Started off very wrong from the get go. When I walked in that morning, I was left standing there for over 5 minutes with noone acknowledging my existence and I was the only person in there besides the employees. When I finally said something, the rude gentlemen with the glasses facing the front door said "Well, most people come in this door" Really!!! It matters which door I come in as to if I'm going to be waited on or not. My vehicle stayed there almost two weeks with minor issues. One of the issues was never fixed and is actually worse now. Gray (my contact there) was nice enough but needs better follow up and communication. He told me my vehicle would be ready at a certain time that I wouldn't need to call before I came. Well, I go and my vehicle wasn't ready. Had to leave and come back the next day. They gave me a rental truck while they were supposedly fixing my car. I had it filled up on the day I was to pick up mine. If you recall I had to come back the next day because my car wasn't ready. I told Gray then I wasn't putting anymore gas in it as it was there mistake. Well, that was around August 3. I get my credit card statement in October and they charged me $5.99 for a gallon of gas. That was the last straw which led to this review. I called Gray three days ago to find out why I was charged. He still hasn't called me back, I had to call the AJ Rent Car to find out myself. They have some kind of award for best service center on their wall-something to that effect. What a joke that is! Kim Finney More

My husband went in to change the oil, I tagged along. I was working on my laptop when my husband and Mr. Martinez came up to me. Mr. Martinez asked if I would be interested in looking at some vehicles. M was working on my laptop when my husband and Mr. Martinez came up to me. Mr. Martinez asked if I would be interested in looking at some vehicles. My husband had told him that I would be needing a vehicle ASAP, mine broke down again. We looked around and found a truck that I liked, before I knew it, I was purchasing the vehicle. I will say that overall the experience was a pleasant one, I will be purchasing a couple of more vehicles for my company next year. What really made the sale for my was the fact that Mr. Sergio Martinez was not at all pushy, this is one thing that will quickly turn me away from a dealership. Thank you for having such a great,honest and people friendly salesman on staff. Mrs. Moreno More