Truck City Ford - Service Center

Mario always takes great care of us whether we have an appt or not .. he his our of his way to take care of us. I really appreciate that .. appt or not .. he his our of his way to take care of us. I really appreciate that .. More

Excellent job by the service department. I was given multiple updates daily and was not over-promised anything. Would not hesitate to bring my vehicle back for service in the future. multiple updates daily and was not over-promised anything. Would not hesitate to bring my vehicle back for service in the future. More

Mario was very friendly and professional. He kept me updated on progress of work being performed on my car.I can always count on your team to deliver great customer service updated on progress of work being performed on my car.I can always count on your team to deliver great customer service More

I have been to Truck City Ford Parts and Service many many times. While I have interacted with many team members, I have interacted the most with Mike Rogers. I have found Mike to be a very level heade many times. While I have interacted with many team members, I have interacted the most with Mike Rogers. I have found Mike to be a very level headed person in his approach to problem solving with my vehicles, he is responsible and calls a spade a spade. He empowers his team as a leader should do. I recently tried to get the cashier to give him a hard time as he was in the shop when I was picking up my vehicle. She was also a total fan. Top notch for this team. More

The most professional team in the business. They made sure that all of our concerns were addressed and performed the work properly and in a timely manner. sure that all of our concerns were addressed and performed the work properly and in a timely manner. More

Mario & team are always very friendly and professional. Kept me updated on progress of work being performed on my vehicle. I can always count service department to deliver great customer service. Kept me updated on progress of work being performed on my vehicle. I can always count service department to deliver great customer service. More

Always a great experience when taking my trucks in to Truck City Ford for service. The staff is very friendly and professional. Even without an appointment, I rarely wait more than an hour for my servic Truck City Ford for service. The staff is very friendly and professional. Even without an appointment, I rarely wait more than an hour for my service to be completed. More

I can now say I found my dealership, I don’t have to worry about looking for good service, good quality work. Thank your or everything y’all do worry about looking for good service, good quality work. Thank your or everything y’all do More

Had a broken mirror, major safety issues. They did not treat us like a priority or even like we could afford the repair until we spoke with a supervisor. The supervisor got us in and fixed up. I wish th treat us like a priority or even like we could afford the repair until we spoke with a supervisor. The supervisor got us in and fixed up. I wish the front line cared as much about returning customers as upper management does. More

They lied about the timeframe it would take to diagnose our repair it took over a week. We literally had to go up there and wait in the office to get the quote. Then the service manager, Mike Roger's, call our repair it took over a week. We literally had to go up there and wait in the office to get the quote. Then the service manager, Mike Roger's, called me to assure my repair would be done the next day because they had all the parts to do the repair. The next day a service rep called when my vehicle was supposed to be done and stated it would take 3 more days due to the fact they have to "catch up on work" before they could get to my vehicle. After asking the service manager about this issue he said it would take 2 more days because they didn't get the right parts. They never communicated any problems or issues they were having. They have had my truck for approximately 2 weeks now. I wouldn't and will not be using there service center again. More