Truck City Ford - Service Center

We were traveling from Canada through Texas in an RV with a Ford chassis, and discovered a serious problem that stranded us. We tried to find help but were told by the nearest dealer that their first availab a Ford chassis, and discovered a serious problem that stranded us. We tried to find help but were told by the nearest dealer that their first available appointment was 4 months away. After talking with the Ford help center, we were finally referred to Truck City Ford in Buda (a three hour drive from where we were). They were able to get us in within a month. We had to change our travel plans completely, and the drive there was pretty tense, but when we finally got to Austin, Scott and his crew were absolutely amazing. Scott really took the time to communicate with us. The mechanic who worked with us was top notch. He diagnosed the problem and even drew a diagram to make sure we understood the problem. When they found out how far away from home we were and how much we needed our RV, the team sorted out a work-around to help us get on the road. It still took two weeks, but the fix is sound and we’re very grateful. This service center deserves all five stars. The quality of their service, communication and empathy are outstanding. Ford, as a company however, has too few available places to service the RVs that use their chassis. More

Everyone and especially Mario Fuentes are so professional and courteous at Truck City Ford. Thank you again and courteous at Truck City Ford. Thank you again More

Excellent customer service. I was happy with the communication. The work was completed in a timely manner. communication. The work was completed in a timely manner. More

Fast and easy good people excellent service would definitely bring my truck back again here definitely bring my truck back again here More

I just wanted to take the opportunity to write my sincerest thanks for your service Mario and dedication. You went above and beyond to help me Thank you 🙏. sincerest thanks for your service Mario and dedication. You went above and beyond to help me Thank you 🙏. More

Has been exceptional in the past. Last time, not so much. My experience with my F150 was as expected. The service on the Escape was ok, but the recommendations regarding the brakes and the price quoted was My experience with my F150 was as expected. The service on the Escape was ok, but the recommendations regarding the brakes and the price quoted was disappointing. More

Excellent service from service department. Thanks to Mario Fuentes for his good work !! Truck is running much better. Mario Fuentes for his good work !! Truck is running much better. More

You are always the best! I can always trust you do repairs correctly and o repairs correctly and o More

I was pleased with the service I received and the information and help for my Ford F-350 thank you. information and help for my Ford F-350 thank you. More

Mike Rogers and the team took excellent care of me when there was a miscommunication and truly went above and beyond to make me happy. Buying my next new car from Truck City because of the way I was treat there was a miscommunication and truly went above and beyond to make me happy. Buying my next new car from Truck City because of the way I was treated! Thank you Mike! More