Truck City Ford - Service Center

I had a great first time experience! I rolled into the service department late in the afternoon, after the passenger window of my F-150 decided to roll down and not roll back up. I new i I rolled into the service department late in the afternoon, after the passenger window of my F-150 decided to roll down and not roll back up. I new it would be a stretch for any service team to immediately respond with an instant repair just before shop hours closed, but I needed this fixed as soon as possible, as I was looking at a 6 hour drive the following day. Blake made the effort a great effort and coordinated with his department to have it turned around the next day by noon. I received the call the next morning and was told the window motor had shorted out and failed. The service team replaced the motor promptly and had the truck ready by 10:30am. I picked the truck up shortly after and headed out on my long drive that would have been miserable if not for the dedication to this service team. Thanks again for the quick turn around and Blake's superior customer service and follow through. I'll have no doubt I have found the team that deserves our business. See you next service, thanks! More

Quick and easy. Got me in and out in under an hour for some warranty work. Followed up the next day and gave us a report on the car as well. Got me in and out in under an hour for some warranty work. Followed up the next day and gave us a report on the car as well. More

communication was great, and truck came back fixed. words to meet the minimum words needed. words to meet the minimum words needed. More

I am completely satisfied as always. We had a small mishap while my truck was in for an oil change. Blake did an outstanding job communicating what happened and following thru with getti We had a small mishap while my truck was in for an oil change. Blake did an outstanding job communicating what happened and following thru with getting my mirror replaced. Problems occur on occasion, and I understand that. What sets great customer service apart from mediocre customer service is how you handle those problems when they happen. You guys knocked it out of the park making sure I was taken care of. More

Great customer care! Y’all kept me informed during my truck repair. I have found my truck dealership for the present and the future!! Y’all kept me informed during my truck repair. I have found my truck dealership for the present and the future!! More

From the moment I arrived to the time my vehicle was ready for pickup, I experienced excellent customer service. Will definitely recommend Truck City Ford to friends and family. Thank you Josh Rivera an ready for pickup, I experienced excellent customer service. Will definitely recommend Truck City Ford to friends and family. Thank you Josh Rivera and Nate Lewis for all your help. More

It was good. Biggest thing was I was told to bring truck in to be looked at to check for the part. I was told not in stock on the phone, but it was in stock. They Biggest thing was I was told to bring truck in to be looked at to check for the part. I was told not in stock on the phone, but it was in stock. They said about 3 hours. I could not stay that day. So I had to make another hour and a half drive a second time for recall. Overall it was ok though. More

Daniel was extremely helpful, answered all my questions. All around the best service I have had ever. Contact was consistent, and on my terms. All around the best service I have had ever. Contact was consistent, and on my terms. More

Service advisor was exceptional, wait time for just oil change was not. I could clearly see my vehicle and watched the work from the area, an oil change should be the easiest service there is. While I did change was not. I could clearly see my vehicle and watched the work from the area, an oil change should be the easiest service there is. While I did appreciate the top off of washer fluid, and tire pressure adjustment (literally new tires put on the day before so didn't need adjustment) The actual oil change took forever. I was there with a scheduled appointment for 2pm and didn't get my car back until after 430pm. It just seemed very long, and watching them, it seems like you have over allocated your techs. More

Noe Avila is an knowledgeable, personable service tech. I am happy with his assistance, and guidance. When I need service on my motorhome, I will again ask for Noe at Truck City Ford. I am happy with his assistance, and guidance. When I need service on my motorhome, I will again ask for Noe at Truck City Ford. More