Truck City Ford - Service Center

Travis was fantastic and letting me know what the problem was, and when the work would be complete. This was an urgent repair that was needed. Car is running great. I was surprised that no additional main was, and when the work would be complete. This was an urgent repair that was needed. Car is running great. I was surprised that no additional maintenance was needed on the Escape. I know everything checked out & nothing was recommended at this time. More

I made an appointment for a safety recall and explained I would need my car back in a few hours to pick up my son from school. Truck City Ford came through as promised! would need my car back in a few hours to pick up my son from school. Truck City Ford came through as promised! More

Because of a valve cover oil leak, and #4 cylinder inefficiency, and *supposedly* broken and seized exhaust manifold bolts, and BOTH catalytic converters need replacing, they recommended a new engine. inefficiency, and *supposedly* broken and seized exhaust manifold bolts, and BOTH catalytic converters need replacing, they recommended a new engine. 3.5 EcoBoost, oil change w/ Synthetic each 4k miles. Oh - also engine fault for bank #2 oxygen sensor - which was never a problem until I brought it in a month or so earlier for an oxygen sensor failure on bank #1 - they recommended replacing both. 2 days after leaving got the fault for bank 2 - called the service tech *4* times with no response back. Brought it back because of this, and to have the serpentine belt changed, and to get a quote one the ONE oil leak - very small - on the valve cover. All this - and they said BOTH catalytic converters AND A NEW ENGINE!!!!!!! 156k miles - original owner - VERY well kept. Paid twice for 2 transmission flushes/filter changes - $750 apiece - because of the work - was ok. My point - always maintained. My recommendations ONLY to people I know that ASK me if they should to there is xxxx NO. More

Great service and very fast service! We will use your service again on our oil changes, lube and factory repairs. SGM Wells service again on our oil changes, lube and factory repairs. SGM Wells More

Everyone at the service department is friendly. They had my car ready when promised. Will gp back for sure my car ready when promised. Will gp back for sure More

Always a good experience!! Mario always takes care of me and there’s always a fast turnover time!! and there’s always a fast turnover time!! More

Pulled in after a appointment downtown and was able to get my truck inspected and serviced without having to make appointment or extended wait get my truck inspected and serviced without having to make appointment or extended wait More

Mario was great to work with. He set up the recall appointment and kept me in the loop for the entire process. Quick and painless! appointment and kept me in the loop for the entire process. Quick and painless! More

Service department not concerned about customer service. Excessive wait time and refused to comply with vehicle warranty standards. Excessive wait time and refused to comply with vehicle warranty standards. More

Great service and professional staff! They always get my vehicle done in a timely manner vehicle done in a timely manner More