Truck City Ford - Service Center

I had the privilege of working with Richard H. at the Ford dealership, and I am thoroughly impressed. Richard's communication skills and professionalism are exceptional. He listened to my concerns at the Ford dealership, and I am thoroughly impressed. Richard's communication skills and professionalism are exceptional. He listened to my concerns, provided transparent information, and ensured I felt valued as a customer. Richard not only fixed my F350 King Ranch but also built a lasting customer relationship. I highly recommend Richard H. for his outstanding service, and I'll definitely return for my future automotive needs. Thank you, Richard H., for going above and beyond to ensure my complete satisfaction! More

Nate and his manager are great they tested my truck to make sure it was 100% So far so good and if I discover any issues they said to bring it back. I feel comfortable and at peace with Nate's commitment make sure it was 100% So far so good and if I discover any issues they said to bring it back. I feel comfortable and at peace with Nate's commitment to giving me the best experience. More

Outstanding customer service. Richard was excellent and ensured the warranty portion of the work was completed. Thank you. Richard was excellent and ensured the warranty portion of the work was completed. Thank you. More

Reliable dependable service and courteous staff. Kept me up to date on the status of my vehicle every step of the way. Kept me up to date on the status of my vehicle every step of the way. More

The customer service and work were great. My repairs were done quicker than I had expected. My repairs were done quicker than I had expected. More

I have a 2020 Ford Ranger which the battery went south on me. I started to go buy a new battery and replace it myself; however, looking at all the hardware attached to the terminal I elected to have a profes me. I started to go buy a new battery and replace it myself; however, looking at all the hardware attached to the terminal I elected to have a professional replace it!!! I looked at making an appointment, but it indicated a few days before a slot was available. I called in spoke with Service Advisor Sarah Pope. Sarah said to bring the vehicle in and she saw no problem with getting it worked in and getting me on my way. Upon arriving, I met Sarah and she handled everything. Yes, there was a slight wait, but there were customers ahead of me, so waiting was of no problem. Sarah came to me in the Waiting Room and told me they were putting things back together and it should be only about 10-15 minutes more. Again, that was no problem. A short time later, Sarah came back out and said it was ready. Seems that I still had a warranty and it cost me nothing. I cannot say enough about the courtesy extended to me from Sarah. She is an employee that every employer needs to do all they can in order to hang on to her. She is definitely an asset to the Company. Thank you very much, Sarah!! More

My teuck is Not good my truck is worst than when i briught it in briught it in More

I was pleased with the service done on my truck. Even though the service took a little longer than I was told, I felt rushed at check in. Al in all satisfied. Even though the service took a little longer than I was told, I felt rushed at check in. Al in all satisfied. More

Always very professional. Makes sure I stay informed on the progress and details of the service being done on my vechle. Makes sure I stay informed on the progress and details of the service being done on my vechle. More

Always takes care of all issues. Goes beyond to make sure we're satisfied with all services provided. Goes beyond to make sure we're satisfied with all services provided. More