Truck City Ford

Great car buying experience. This dealership and especially Eddie Haddad, made this experience almost painless. They made us feel at ease and comfortable. One of the best car buyi This dealership and especially Eddie Haddad, made this experience almost painless. They made us feel at ease and comfortable. One of the best car buying experiences. Thank you More

Wow! Fast and painless-a joy to work with! We got in touch with the team at Truck City--Chip Clester and Maria Garcia--after reviewing responses to our True Car searches for a specific vehicle. We got in touch with the team at Truck City--Chip Clester and Maria Garcia--after reviewing responses to our True Car searches for a specific vehicle. Chip was responsive, had the car we wanted, and worked hard to get our business with price, financing and service. Maria walked us through the process and helped us get to know our new car. After getting a loan rate from our credit union, Truck City was able to beat the rate, not just match it as we had hoped. Do business with these Chip and Maria--you will not regret it! More

Lief Johnson Truck City/Buda and Me Last week, i bought my fifth Ford pickup from Lief Johnson Truck City/Buda. And through the years, I have used their service dept. to maintain my tru Last week, i bought my fifth Ford pickup from Lief Johnson Truck City/Buda. And through the years, I have used their service dept. to maintain my trucks. Without question, this dealership is top quality in terms of personnel, service, and problem solving in the last decade-plus, in the few instances that one popped up. I am truly a satisfied customer and they will always be my choice for vehicle purchases. Mike Davis Austin More

Used car purchase!!! Overall good service, got the vehical that I wanted. I am happy with it and would use this dealership again. Ricardo was awesome and easy to work with Overall good service, got the vehical that I wanted. I am happy with it and would use this dealership again. Ricardo was awesome and easy to work with. More

Used car salesmen are not trained in filling out paperwork We purchased a used truck, paid cash and did all paperwork, etc and never received the plates. We called the salesman and were told he was just about We purchased a used truck, paid cash and did all paperwork, etc and never received the plates. We called the salesman and were told he was just about to call us, because he didn't get the truck inspected before we left the dealership - which is against the law! Since we live out of town, we had to take the truck to get the inspection and while on the phone with the salesman, fax proof of inspection to the salesman and he confirmed he received it. Two weeks later, still no plates. When we call salesman back, says he never received the proof of inspection, so we send it again. Wait a week, still no plates. Call salesman back and there is another paper we need to fill out for the title, but they would e-mail us with the link and we needed to go online to finish the registration process and then they can get us the plates in a few days. So, go online and fill in all info and it says it was sent to dealership. I then get a manager on the phone and let him know how unhappy I am about this and his salesman giving us the run around every time we call and that our paper plate is now expired by 8 days. He apologized and said that the state of Texas changed how titles were processed 2 weeks ago and they are having to go back and get customers to go online to finish their registrations - it's been 8 weeks since we bought the truck and the state didn't even have that process in place at that time, so someone messed up. He agreed and said he needs to train his salesman better because this shouldn't have happened, the salesmen do not understand, but he would expedite getting us the plates. I don't think I will hold my breath waiting for them to arrive. This dealership and lost my business forever and I would never recommend them to anyone. More

Not your average sales team. When you go, save yourself a headache and ask for John Lesly. I've never dealt with a more straightforward sales person. John, took the time to work When you go, save yourself a headache and ask for John Lesly. I've never dealt with a more straightforward sales person. John, took the time to work everything out in advance, so i didn't have to drive to the dealership until I needed my trade appraised. Even then, i had an idea what the transaction would look like depending on appraisal scenarios. He scheduled a time for me to sign everything, saving my saturday. More

Recent Service Had my brand new 2015 Mustang towed in due to a check engine light. Found to be a bad PCM relay. Berry and Mike in service were more than profession Had my brand new 2015 Mustang towed in due to a check engine light. Found to be a bad PCM relay. Berry and Mike in service were more than professional and the car was fixed in 24hrs. I would most definitely recommend Truck City for Service. And, I would definitely recommend Leif Johnson Ford for your new car purchase. More

The best experience I leased a 2015 f150 from truck city ford. It was by far the best experience I have had getting a new vehicle. It was the easiest as well. Most of the I leased a 2015 f150 from truck city ford. It was by far the best experience I have had getting a new vehicle. It was the easiest as well. Most of the communication was done thru email cause I live about 5 hours away. Chip Clester and John Lesly were great. They went above and beyond to make sure that I had all the info I needed to make a decision. If I had a question they replied immediately. They made me feel welcome and did not pressure me into anything which made for a delightful experience. They made me feel important and treated me like family not just another customer. Once I decided on the right F150 they gave me all the info and I decided to go with it. I drove in from about 5 hours away on my day off and they had everything ready for me. The truck was front and center for me to inspect and all the paperwork was printed and ready to go. I was in and out and back on the road in under an hour. It was easily the best experience I have ever had and will be recommending truck city ford to all my friends and family who need a new vehicle. Thank you again to Chip and John. More

Better Service for Repairs Elsewhere I took my truck to Truck City to diagnose an issue, they found nothing and charged me $115 for the non-diagnosis and $22 to top off the anti-freeze. I I took my truck to Truck City to diagnose an issue, they found nothing and charged me $115 for the non-diagnosis and $22 to top off the anti-freeze. I took the truck to Maxwell Ford, they found the problem, and fixed it for nothing bc it was covered under the warranty. I called Truck City afterwards and they stood behind their job and cost. Waste of my time and money. In the future I will be taking my truck to Maxwell Ford. More

Would not repeat buy, but was an ok experience The best part of the experience was interacting with the salesman John Lesly and the receptionist. They were pleasant and that was a nice change from The best part of the experience was interacting with the salesman John Lesly and the receptionist. They were pleasant and that was a nice change from my previous experiences from around the Austin metro-area as a female buyer. Besides that, it went downhill pretty quick. The thing that bothers me most is that it is mandatory that all vehicles purchased from Truck City Ford have Lo-Jack installed on them (or at least this is what I was told). When was I told this? I was signing the purchase paperwork when I FIRST heard of this. I had to ask, what was this additional charge on the paperwork. In all honesty, I probably would have purchased from a closer dealership if this was known to me ahead of time (because the prices were pretty similar within a 30 miles radius of my home). I really won't go into the other problems due to finance not correctly processing my paperwork, but 2 weeks later, things are finally getting sorted out. I brought pre-approval financing, and that must be an alien experience for the dealership. The experience was only better than average, and that was mostly due to having a decent salesperson who didn't patronize me. More