Truck City Ford

Excellent Experience Truck City Ford certainly offered the better experience when buying a vehicle than almost every other dealership I had visited during my time searchin Truck City Ford certainly offered the better experience when buying a vehicle than almost every other dealership I had visited during my time searching for a vehicle. The sales representative was very professional and easy going, and made what can typically be a long, drawn out experience enjoyable/comfortable. Anyone who is in the market for a vehicle I hope you get Joy Meyer as your sales representative, she does a wonderful job walking you through the process and is very engaging. If I still live in the area when it comes time to purchase another vehicle I will be coming back to Truck City Ford. This place works with you to get the vehicle price and financing options available realistic and appropriate. They definitely want to sell you a vehicle, instead of just selling you a loan. Great Place to buy a vehicle! More

Ford Explorer The dealership was very professional. They let me test drive over night so that I could get a feel for the morning commute. The salesperson and th The dealership was very professional. They let me test drive over night so that I could get a feel for the morning commute. The salesperson and the general manager were very helpful. More

I had a wonderful experience buying my 2016 F150. I was looking for a new truck and Eddie Haddad made me a great deal on a new 2016 F150 crew cab truck. I recommend Eddie to all my friends and family, I was looking for a new truck and Eddie Haddad made me a great deal on a new 2016 F150 crew cab truck. I recommend Eddie to all my friends and family, More

I had a very pleasurable experience. I had been looking for a truck online and brought my wife's Edge in for service. I asked David Arterburn a couple of questions and he helped me find t I had been looking for a truck online and brought my wife's Edge in for service. I asked David Arterburn a couple of questions and he helped me find the truck I purchased. I have purchased many new vehicles in my life and this one was very pleasurable. Very relaxed atmosphere. I would like to thank David for all his efforts and hope to deal with him and Truck City Ford for my next purchase. More

Easy Going Experience Very accommodating dealership. It was worth my time and effort to make the 1-hour drive to Truck City Ford. Pricewise, they beat all other dealers by Very accommodating dealership. It was worth my time and effort to make the 1-hour drive to Truck City Ford. Pricewise, they beat all other dealers by several thousand dollars. John Lesly and the entire staff were a pleasure to deal with. Don More

Great buying experience Eddie H. is a wonderful and truthful salesman. Didn't try to sell me anything I didn't want. Made the truck buying experience actually enjoyable from Eddie H. is a wonderful and truthful salesman. Didn't try to sell me anything I didn't want. Made the truck buying experience actually enjoyable from start to finish. Would recommend him and the rest of the team any time. More

Great experience !!! what a great experience....!!! I have never felt like this in another dealership, the best staff definitely.....keep it up. We want to thank you again what a great experience....!!! I have never felt like this in another dealership, the best staff definitely.....keep it up. We want to thank you again for all your help. More

"Used side" treated like a separate business On Wednesday, after days of researching online, I called Truck City to see if a salesperson could get a couple vehicles from other lots down to their On Wednesday, after days of researching online, I called Truck City to see if a salesperson could get a couple vehicles from other lots down to their location to compare to one on their lot. I was pretty sure what I wanted but we didn't want to drive all the way across Austin several times to be sure. When the operator asked "new or used" I explained that I was looking at used but that I was also curious about the new Escapes due to the promotional pricing available. I spoke with John Lesly who told me he'd arrange for vehicles to be there and to meet with me on Thursday at 10am. He sent a follow up email to that effect and that, if for any reason he wouldn't be there, Brian Geary would be available to help me. We arrived at 10 on Thursday and the office staff were confused about what I was talking about because it was John AND Brian's days off. We were handed off to another sales person (Eddie Haddad) who walked with us to check to see if our requested vehicles were there but couldn't find them and said he would get the one we most wanted brought down. At this point, Eddie introduced us to Maria Garcia who would "be helping out." THREE HOURS LATER our vehicle was on property and we were able to test drive, Eddie was there at the beginning of our test drive and during the following 4.5 hours, we never saw him again. Things were totally dead out in the used sales building. One poor sales guy was practically spinning in his chair he was so bored. Someone really should have connected us with him. Maria kept running back and forth between new and used to check on us as we waited. She even washed our car herself because it hadn't already been done in all the time we waited. While we were waiting, there was a car out front exhibiting the impressive speaker power and blaring music loud enough to be loud in the building and the television was on the same show channel turned up loud enough to be heard over the car outside. The waiting room itself was like some kind of over-stimulation experiment with all the noise and the lack of communication during all that down time was excruciating. Maria was empathetic and helpful and genuinely caught in the middle of an awkward situation. Yoany was wonderful while we were signing the last of our paperwork. Then I received an automated email from John Lesly.... "It was a pleasure to meet you and help you get into your new vehicle" WE NEVER MET, John - You left us hanging and completely wrecked our day and made the day much more stressful than it should have been. I suspect that John is the one that earned our commission and this SHOULD NOT be the case. Maria Garcia is the one that should get paid, she did all the sales person work. Maria, again, we are truly grateful for your help! More

Caring, hospitable and sensitive to our desires. A pleasant fulfilling experience. Sales and administrative staff were knowledgeable and willing to answer and find answers to our questions. They en A pleasant fulfilling experience. Sales and administrative staff were knowledgeable and willing to answer and find answers to our questions. They enhanced a great product. More

2013 Mustang The initial conversation between Salesman Andy and I were thru e-mail to get an idea of what looking for and a deal with fair monthly payments. He The initial conversation between Salesman Andy and I were thru e-mail to get an idea of what looking for and a deal with fair monthly payments. He helped me greatly and I appreciate that. More