Truck City Ford

Suburban Good experience. Sales staff friendly. I would incorporate the used car office in with main office. I was confused when I first got there. Thanks. Th Good experience. Sales staff friendly. I would incorporate the used car office in with main office. I was confused when I first got there. Thanks. This survey is starting to wear me out and I don't like having my email entered into some database. This is the 5th time I have tried to submit this stupid thing. If it were not for my salesman, I would tell this website to pound sand! More

Dan actually is "The Man" You know how cool guys in movies walk slowly away from the explosion without looking back?That's Dan. You know the running back who scores a touchdown You know how cool guys in movies walk slowly away from the explosion without looking back?That's Dan. You know the running back who scores a touchdown, but instead of celebrating like he just won the lottery, he just goes on about his day because scoring touchdowns is such an ordinary thing there is no reason to celebrate? That's Dan. You know how Buzz Aldrin went to the moon and now he walks around all smug about it? Well that's Buzz Aldrin. Dan would be much cooler about going the the moon. I had been looking for a very specific truck. The right color, the right options, regular cab, short wheel base, four-wheel drive. It was like looking for a four leaf clover. Turns out Dan had one. The next closest truck like it was in Mississippi. I got more than I expected for my trade, and paid less than I expected for the truck. The entire process took 2 hours, and that's because we spent about an hour and a half joking around and telling stories. These guys really were incredible to work with. Friendly, down-to-earth people who treat you like they would want to be treated. Most are prior service military, and clearly remember what respect and integrity mean. If for some reason I ever decide I want a different truck, I'm calling is Dan. Because you know what will happen? I'll get a great deal, have another wonderful experience, and get exactly what I wanted. Just an ordinary day for Dan. More

Customer Service It's hard to find any place nowadays that still have customer service but I found the place. All the staff I came into contact with were nothing but It's hard to find any place nowadays that still have customer service but I found the place. All the staff I came into contact with were nothing but welcoming and friendly. The sales service was great! Thanks, Brodie! More

Buying Made Easy I had been talking to Brodie Scott for several days before my visit to the dealership and had selected a vehicle. That particular vehicle sold before I had been talking to Brodie Scott for several days before my visit to the dealership and had selected a vehicle. That particular vehicle sold before my visit, so Brodie had an exact match sent from another dealership. Brodie pre-evaluated my trade and I had a good idea of the final cost. Asher Linzer finalized the deal and I was on my way in record time. Overall an excellent buying experience. More

Purchased new F150-GREAT experience! Just purchased a new 2014 F150 from Ken @ Truck City Ford & it was a top tier experience from sales to financing to make ready. Everyone was so very Just purchased a new 2014 F150 from Ken @ Truck City Ford & it was a top tier experience from sales to financing to make ready. Everyone was so very helpful and willing to work with our budget constraints and went the extra mile to get the deal done. We traded a truck in and were given an extremely fair and well priced trade value (we know cuz we do our homework). Sales price on the new truck was phenomenal. Everyone stayed late in order to close and deliver the new truck that night. What more needs to be said!? Great dealership and great people at Truck City Ford. More

Easiest car buying experience ever! Brodie Scott made this experience better than expected. I was in the market for a new Ford Explorer Limited with very specific details and sent an in Brodie Scott made this experience better than expected. I was in the market for a new Ford Explorer Limited with very specific details and sent an internet request. Brodie contacted me immediately to follow up and within a day had the exact model ready for me. He delivered it to my house (about 25 miles from dealership) and took my SUV back to be assessed for trade in value. I was able to drive the new vehicle for a few days to make sure it was the exact right vehicle - and it was. Finance really worked with me on purchase vs. lease and the numbers that I wanted and were able to come up with a good deal all the way around. Brodie brought the papers and the vehicle back to my house to sign and it was a done deal. I will definitely recommend Brodie and Truck City Ford in the future. More

Leif Johnson made car searching hassle-free I had to get a car on short notice when mine died and they made the process pain-free where I was in panic mode to get back on the road for a commute- I had to get a car on short notice when mine died and they made the process pain-free where I was in panic mode to get back on the road for a commute-heavy job. Thanks! More

Very Friendly Service and great overall experience. Purchased 14 F-150 FX4. The dealership did not stock the model I requested but Adam was able to locate the vehicle requested and I purchased next day Purchased 14 F-150 FX4. The dealership did not stock the model I requested but Adam was able to locate the vehicle requested and I purchased next day. Thanks! More

Good Experience We selected an older model used car from the website and set up a time to test drive. Good test drive, but a check engine light came on the dashboard. We selected an older model used car from the website and set up a time to test drive. Good test drive, but a check engine light came on the dashboard. The dealership immediately had it checked out and sent it out to be repaired. Andrew was very informative with us all through the process until the sale was completed. Will use them again. More

Disappointed Used Car Purchase. I live about 50 miles from dealership, so our relationship started over the internet and phone. I was interested in a truck. When the sales rep contac I live about 50 miles from dealership, so our relationship started over the internet and phone. I was interested in a truck. When the sales rep contacted me about the truck he was honest and told me that it was hard to see in the pictures, but there was a decent size dent in the drivers side. I told him I was still interested as long as he could send me some better up close pictures of the damage. He said he would be sending them the next day. Next day came and I called about the pictures and they said they would get them to me and I never did. I finally got a call the next day asking if I was still interested in the truck. I replied that I was still waiting on "the pictures" they were supposed to send. I finally got a couple of pictures, but they were horrible quality, so I just decided to drive up and check out the truck. Before I came I asked if the dent was the only bad cosmetic problem. They replied yes, that the truck was clean in and out and ran strong. When I arrived the truck was in horrible shape. The exterior, besides the dent, was thrashed and should have been buffed and waxed by a professional. The interior had dog hair throughout the cab and smelt of dog as well. Very dirty interior, but with a couple of hours of elbow grease and some commercial cleaning equipment and chemicals the truck could really shine up nicely. I took their word as they explained they had just gotten the truck. Which was a little true, but I was still disappointed. They knew I was a serious buyer and should not had let me drive all that way until they had deeply detailed the truck. The other big thing was they said they had driven the truck down from their other location. No worries about that except when I popped the hood there was no air intake. The shroud was mounted, but there was no ducting or filter. They did immediately write a ticket and had an intake installed the next day. We ended up meeting in the middle on a price and both me and the sales rep seemed to be happy. The deal was we would get the paperwork started and I would be back the next day to finish and odd end paperwork and they would have the entire day to detail the inside and outside of the truck. Even though the cosmetics are not the major reasons for buying the truck it was so dirty that it absolutely needed an experienced commercial cleaner to handle the inside and outside. The next day I drove another 50 miles to the dealer to get the truck. The anticipation was exciting as I knew the truck had a lot of potential to look like a completely different truck with the proper cleaning. I was also assured the truck would look spectacular. Brodie, the sales rep, explained the day before that they had a crew of cleaners that were amazing and could get the truck looking tip top. When I got there I was greatly disappointed. The smell of dog was still there. The dog hair was still there. The interior looked like someone may have sprayed down and wiped the dashboard, but that would be saying a lot. The exterior looked like they wasted a bottle of tire cleaner on the walls of the tires to make the truck exterior look good. No polishing had been done, no waxing had been done. No effort was made as promised. I was very angry. Being in the military I have a great deal of patience and did not over react. I was so upset I just wanted to get off the dealership property before I caused a scene. Even the sales rep Brodie was embarrassed. He pulled out some of his own interior cleaner and started to wipe down the interior. I asked him to stop because it needed to be scrubbed by a commercial cleaner not a simple spray and wipe. His efforts were noticed, but not needed. He even game me a couple bottles of the cleaner to take with me. Which was a nice thing to do, but no consolation to the horrible effort on the dealerships part. I have had a couple quotes done to get the interior and exterior cleaned and polished. It is going to cost me around $450 out of my pocket to get done what the dealer promised would be done and did not do. Overall, I am very disappointed in the dealership. Happy with the efforts made by Brodie. I would have thought about doing more business with them had they offered to let me leave with the truck and they would reimburse me for paying a commercial cleaner to do the work that they should have done. That is the only thing that could have made it right. Until then I would definitely not do business with them again. It is not the way you are supposed to do business with your customers, especially when they are the ones making a bigger effort to do business with you then you are with them. More