Truck City Ford

What a great dealership! I'd like to give a huge ahout out to Jen Odem at Truck City Ford! From the moment I walked on the lot I was approached with a very open friendiness I'd like to give a huge ahout out to Jen Odem at Truck City Ford! From the moment I walked on the lot I was approached with a very open friendiness and humor that I really appreciated! She made the buying process ver painless and easy!! What a great person to have on the frontline! More

Slow Process Finally Led to a Truck! Our son totaled his truck on Easter morning when a group of deer caused him to veer off the road, run up an embankment, slam into a tree, and flip sev Our son totaled his truck on Easter morning when a group of deer caused him to veer off the road, run up an embankment, slam into a tree, and flip several times. He adored his truck. We spent weeks scouring the country for the perfect replacement truck, and finally found it with Truck City Ford. We live in Tuscaloosa, Alabama, so we were not sure how a long-distance purchase would work. Dennis Ortiz was the sales rep we dealt with most of the time. He was responsive to both emails and text messages, but slow to respond with the actual documents needed to process the sale. After 3 days of trying to get the required documentation that our credit union needed for the loan, I sent one final text and was told by Mr. Ortiz that "I was not the only customer he had to deal with." Wow. We just about walked away from the deal. However, we were finally placed with Jarad Darby, and he was fantastic! He took over the complicated process of a long-distance sale, and things finally clicked along quickly and smoothly. Our son flew into Austin from Birmingham, and Jarad made sure someone was there waiting to pick him up from the airport. Jarad quickly got our son set up in his new truck, and within two hours, he was headed east back to Alabama with his new truck. Jarad Darby was wonderful to work with, efficient, and willingly worked through some touch logistics to help our son secure his new dream truck! Thank you Mr. Darby!! More

Last minute guy I went into Truck City Ford under a lot of pressure to buy something I was not comfortable with at another dealership. I spoke with Ed and he made me I went into Truck City Ford under a lot of pressure to buy something I was not comfortable with at another dealership. I spoke with Ed and he made me feel comfortable right of the bat. He knew I was pressured for time and made it happen fast. Not only did I get a better deal but I got a newer truck with everything that I wanted. Thank you everyone down there for helping. Not just Ed because he helped me at first but the entire TEAM that jumped to making this deal happen. I will be referring a lot of people to this dealership. More

Price and customer service were 5 star plus! I found the truck online for the absolute best price around (by thousands) and set up an appointment with Eric Diaz to see the truck. When I got here I found the truck online for the absolute best price around (by thousands) and set up an appointment with Eric Diaz to see the truck. When I got here, he found me additional savings and made the transaction go as smooth as it possibly could have. I'll be back when it's time. More

Fast and Friendly Service! After doing some research into purchasing a used Honda Fit, I found that Truck City Ford had a 2013 in their used stock that fit my criteria. I called After doing some research into purchasing a used Honda Fit, I found that Truck City Ford had a 2013 in their used stock that fit my criteria. I called ahead to ask if it was still in their inventory before driving down from North Austin. Jarad was the sales person who I spoke with on the phone and in person when I went to check out the car. He was very friendly and knowledgeable in handling all of my questions and concerns. Everyone I interacted with was friendly and professional even in regard to correcting mistakes on paperwork and fixing minor issues with the vehicle (Low tread tire and windshield wiper motor). I would definitely recommend Truck City Ford and their used vehicles as a dealership because of their selection and awesome staff. More

Awesome Purchasing Experience! I had an very positive purchasing experience with my new Ford F-150 truck with Maria Garcia! Superb to work with, listened to my requirements, thorou I had an very positive purchasing experience with my new Ford F-150 truck with Maria Garcia! Superb to work with, listened to my requirements, thoroughly showed all of the different options and packages for consideration, and successfully found exactly what I was looking for on the same day. This experience was not only with her, but also with Scott Robinson, Wesley Staton, and Steve Jackson. I was very impressed with the support that I had with the staff of Truck City Ford. They were all wonderful. They even stayed late Friday to finalize my purchase. This was an awesome experience! Thanks very much! More

Great Service!! This place was very professional and friendly. They were willing to listen and get the deal done that I wanted. They were very efficient in their p This place was very professional and friendly. They were willing to listen and get the deal done that I wanted. They were very efficient in their process and everybody I dealt with was excellent. I would definitely do business with them again and highly recommend them. More

Excellent Dealership, Eric Diaz was awesome Eric Diaz was my salesman at truck city Ford. He did an awesome job at getting me into the Raptor. He is very easy to work with. He also knows the rap Eric Diaz was my salesman at truck city Ford. He did an awesome job at getting me into the Raptor. He is very easy to work with. He also knows the raptor inside and out. I will definitely do business with him in the future. More

New Vehicle Purchase Picked up our new family vehicle from Mason Ross last night. He was a great sales rep. to work with. Highly recommend him if you are interested in a n Picked up our new family vehicle from Mason Ross last night. He was a great sales rep. to work with. Highly recommend him if you are interested in a new or used truck. More

Purchase of 2017 f-150 I have purchased several vehicles from Truck City over the years. The sales people continue to impress me. I seem to have a n exceptional experience e I have purchased several vehicles from Truck City over the years. The sales people continue to impress me. I seem to have a n exceptional experience each time I purchase a vehicle. This purchase was again a very pleasant experience. Not only did I receive the best deal on my truck, but also received an additional discount for being a return customer. My sales person, Maria Garcia, was very well versed on all of the options available to me. Do yourself a favor and visit Truck City before you purchase a Ford Truck! Robert Myer More