Truck City Ford

They lied about the timeframe it would take to diagnose our repair it took over a week. We literally had to go up there and wait in the office to get the quote. Then the service manager, Mike Roger's, call our repair it took over a week. We literally had to go up there and wait in the office to get the quote. Then the service manager, Mike Roger's, called me to assure my repair would be done the next day because they had all the parts to do the repair. The next day a service rep called when my vehicle was supposed to be done and stated it would take 3 more days due to the fact they have to "catch up on work" before they could get to my vehicle. After asking the service manager about this issue he said it would take 2 more days because they didn't get the right parts. They never communicated any problems or issues they were having. They have had my truck for approximately 2 weeks now. I wouldn't and will not be using there service center again. More

My sales person was Eddie Haddad. I ordered my truck online and somehow Eddie was able to get it in a month early. He took care of almost everything, so that the purchasing experience was as stress free online and somehow Eddie was able to get it in a month early. He took care of almost everything, so that the purchasing experience was as stress free as possible. I gave 4 stars instead of 5 because I think maybe the whole process was pushed through a bit too quickly. For example, it would have been nice to spend about 10-15 more minutes in the truck with a sales person to go over more of the features with me. Since I hadn't bought a new car in over 10 years, there were a lot things about the truck I was not familiar with ( I know, it comes with a manual :). Overall though, it was a very good experience. Good Job Eddie ! More

Buying experience. I recently purchased a 2020 F-150 truck from Truck City Ford in Buda, TX. I was completely satisfied with my overall purchase and the way I was treat I recently purchased a 2020 F-150 truck from Truck City Ford in Buda, TX. I was completely satisfied with my overall purchase and the way I was treated by salesman Eddie Haddad. From the moment I met him Eddie appeared to be genuinely interested in providing the best possible service to me. He was extremely knowledgeable about Ford products and answered all my questions quickly and honestly. Throughout our dealings Eddie was courteous, respectful, and made me feel that I was the only customer by devoting his total attention to me. I would recommend this dealership, expecially Eddie Haddad, to anyone looking to purchase a new Ford vehicle. More

Great customer service department Great experience after having a horrible one with another Ford dealership in San Marcos that didn't care about fixing my takata air bag issue. Mind yo Great experience after having a horrible one with another Ford dealership in San Marcos that didn't care about fixing my takata air bag issue. Mind you this recall can potentially shoot shrapnel so it should be treated as an urgent fix for people's safety. The bad dealership spent over a month not responding and saying they didn't have any record of parts or a request from me after several calls. After Ford headquarters helped me reach Truck City they were able to fix the issue within 4 days. 4 days!!!! The service department was great and very smooth. I'll keep these people in mind on my next car purchase. More

Great buying experience from test driving to working on the financing. Michael Forman is an excellent salesman and was pleasure working with him. Awesome dealership is also delivering vehicle to my home. the financing. Michael Forman is an excellent salesman and was pleasure working with him. Awesome dealership is also delivering vehicle to my home. More

Truck City Ford and especially Michael Forman provided the best I have ever received purchasing a truck. The 7 day returned worked for me. The original truck I purchased just was not a good fit for me so the best I have ever received purchasing a truck. The 7 day returned worked for me. The original truck I purchased just was not a good fit for me so I talked to Michael and he helped me figure out which one was....and then a day later I was driving it. What an experience. They did what they said they would and had me on the road. Thanks again Michael More

Truck City Ford and Robert Johnson are very fortunate to have a GM as caring and professional as Scott Robinson. Scott is an asset to the Leif Johnson family. This man took time to call and check on me and have a GM as caring and professional as Scott Robinson. Scott is an asset to the Leif Johnson family. This man took time to call and check on me and my wife and offered to bring us anything we needed during the China Virus shutdow.What a guy. Thanks Scott you are the Man. More

Eddie Hidad was our sales person, he worked hard to get everything set up and make it an easy buying experience. We just recently purchased our 4 vehicle from him and could not be happier! everything set up and make it an easy buying experience. We just recently purchased our 4 vehicle from him and could not be happier! More

Richard Miller did a wonderful job working out a deal for us on a 2014 Ford Edge. He was patient, polite, and hardworking. We appreciated his diligence in making things happen. us on a 2014 Ford Edge. He was patient, polite, and hardworking. We appreciated his diligence in making things happen. More

The "internet" price apparently doesn't include the aftermarket junk they have installed a priori. Approximately 10% additional. In my opinion It's a deceptive practice. I drove to Maxwell Ford and bo aftermarket junk they have installed a priori. Approximately 10% additional. In my opinion It's a deceptive practice. I drove to Maxwell Ford and bought the same truck hassle free. They even bested the lowball trade offer from Truck City by over $1000. Last year I bought a truck there and they dealt in good faith. I'll never buy another vehicle there. The smug finance manager made the whole experience stink. I wasted 2 hours driving there. More