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Truck City Ford

Buda, TX

4.8
2,702 Reviews
We are conveniently located at 15301 Interstate Highway 35, Buda, TX 78610, just outside of Austin. If you're coming from Austin, take Interstate 35 South and then Exit 220. Turn left at the overpass, and then head north on Frontage for about a block, and we'll be waiting for you on your right! If you're visiting from San Marcos or New Braunfels, take Interstate 35 North and then Exit 220. After the traffic light, keep going straight on Frontage road until you see us on the right. For those around Bastrop, get onto TX-21 W to Niederwald. From there, continue on FM2001. Turn right on S IH 35 Frontage Road and we'll be to your right!
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15301 I-35

Buda, TX

78610

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Showing 2,702 reviews

November 08, 2022

Quick and friendly. Great communication & helped answer a few questions about future work. Thank you! More

by Reviewer
Friendliness
Recommend Dealer
Yes
Employees Worked With
Nathaniel Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 07, 2022

Excellent job everybody was help full and exactly what I needed in and out thanks so much More

by CHARRISON4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zach Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tyler Frisinger, Charles Moradi
Nov 07, 2022 -

Truck City Ford responded

Sounds like the Service team worked their magic again, and provided great customer service. Your time and feedback means a great deal to the dealership, and helps us continue to make changes as necessary for our customers. Thanks for your rating.

Nov 07, 2022 -

CHARRISON4 responded

I really don’t see anything you could do there great less they hand out free trucks then definitely above and beyond lol

November 07, 2022

I went in for an oil change and tire rotation — the service manager immediately informed me about a change in cost. After the mechanic inspected my vehicle, they found an issue that would have cost a More

by BRACKSTER62
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mario Fuentes
5.0
This rating includes all reviews, with more weight given to recent reviews.
November 05, 2022

Friendly, professional, courteous employees from the day I ordered my vehicle through delivery with follow-through once I took possession of it. More

by EDITORGAL.WOOD9
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephen Polasek
5.0
This rating includes all reviews, with more weight given to recent reviews.
Zach Khan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 07, 2022 -

Truck City Ford responded

We appreciate your positive feedback, and your business. The build process is fairly new to the industry, and we are constantly honing our process to ensure better customer satisfaction and a timely delivery. Thank for the 5 star rating.

November 05, 2022

Truck City Ford provided me with the best truck buying experience I've ever had. I would recommend them to everyone I know. Very knowledgeable, very honest (I know all the jokes about salesmen) but they More

by oaky272
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Jones
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jeremy Harper
Nov 07, 2022 -

Truck City Ford responded

Your time is very valuable, and we appreciate the feedback for your recent Truck City visit. Bob Salinas leads the team as an established sales professional, and never disappoints his customers. We are delighted that we exceeded your expectations, and provided super customer service. Thanks for your business, and the five star rating.

November 05, 2022

Waited 4 weeks for appointment. When appointment arrived, the part was back ordered. Asked to have truck aligned. They needed to spend $1000 more of my money to replace deag link More

by JAREDKEITHWHITE
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Scott Jordan
November 05, 2022

Knowledgeable sales staff, low pressure process. I wanted it to be quick and easy and it was, so couldn’t have been happier. More

by ANDY.W.KRONE
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Zachary Krischke
Nov 07, 2022 -

Truck City Ford responded

Congratulations on your recent purchase from Truck City. Sounds like we hit the mark for customer satisfaction, and providing a timely process for the sale. We appreciate your business, and the five star rating.

November 05, 2022

Truck City Ford in Buda was friendly and on time. Waiting room was clean and comfortable. Wish you had a location North of Austin…it’s a long drive from Liberty Hill. More

by RONNIEBONNIE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Robert Laughlin
Nov 07, 2022 -

Truck City Ford responded

Thanks for your business and the five star rating. Your time is valuable, and we love the positive feedback. Our service team works hard to keep folks informed, and the service techs working in a timely manner. Thanks again.

November 05, 2022

They are trying to help with an issue, unfortunately it’s not an easy fix so it’s still unsolved. I do not hold it against them, they been very helpful and understanding. More

by AANDERSSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Daniel Santiago
Nov 07, 2022 -

Truck City Ford responded

Well, we are sorry we were not able to solve your issue; but will keep working on it if you are agreeable. Our service team works diligently, and is not often stumped on a problem. We appreciate your feedback, your honesty, and hope to have an opportunity to work with you in the future.

Nov 08, 2022 -

AANDERSSON responded

No worries, I will keep my Service adviser Daniel informed about what happening. Hopefully someone in the Ford organization can figure out why this issue happening. Thanks

November 04, 2022

Bob is the man. He was able to address all of my concerns when choosing the right vehicle. More

by chasegrier
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Scott Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Salinas
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2022 -

Truck City Ford responded

Chase, thanks for the positive feedback for Truck City Ford and Bob Salinas. We appreciate your business, and the five star rating.

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