Troy Honda - Service Center

I've recently purchased a new CR-V at Troy Honda, as well as had my '13 CR-V in for service there. Michael Smith made this new purchase probably the best in ever, and will definitely keep me coming back. as had my '13 CR-V in for service there. Michael Smith made this new purchase probably the best in ever, and will definitely keep me coming back. Service department was great. First, they were all really pleasant and easy to work with. They completed the repair on time and the cost was same as the original estimate. The quality of the work and parts completely met my expectations. This is a great dealership - sales, parts, and service. Even though it's a little bit longer drive to Troy for me its 100% worth it. More

Service was good and, as usual, Carl does excellent work on my car. He is a gem of a mechanic on my car. He is a gem of a mechanic More

I bought CRV brand new October 2009,Troy Honda Service Center has been great in taking care of my CRV Center has been great in taking care of my CRV More

I have always enjoyed working with this dealership but the time I had to call 5 times, left 3 messages that were not returned & finally made a stink with the receptionist & got a call back to schedule a r the time I had to call 5 times, left 3 messages that were not returned & finally made a stink with the receptionist & got a call back to schedule a routine maintenance appt 1 1/2 weeks ahead. The service appt went very well-service rep seemed fairly new but handled everything smoothly-thanks More

Trent Millinder was very professional and personable when we had our vehicle serviced. Our vehicle was ready in the specified timeframe and Trent and the staff was courteous when we picked up our vehicle. we had our vehicle serviced. Our vehicle was ready in the specified timeframe and Trent and the staff was courteous when we picked up our vehicle. More

I did not have an appointment . Trent explained if I could drop it off they could change my oil and rotate my tires . Everything was great . Ken was a true professional . I will be Trent explained if I could drop it off they could change my oil and rotate my tires . Everything was great . Ken was a true professional . I will be coming back to Troy Honda More

The Troy Honda service department is great. We have been using them for over 8 years on both of our Hondas. We have never had had a problem with the service. We have been using them for over 8 years on both of our Hondas. We have never had had a problem with the service. More

Troy Honda’s service department is prompt, friendly, and makes time to ensure customers are treated kindly and with efficiency. They made time for me, even though I did not have a confirmed appointment, and makes time to ensure customers are treated kindly and with efficiency. They made time for me, even though I did not have a confirmed appointment, and were great about following up to make sure I understood the services rendered, More

We brought my sons 2003 Honda Accord in for a diagnostic reading only. We called the service manager multiple times as well as left messages telling him NOT to do ANYTHING but tell us what was wrong with th reading only. We called the service manager multiple times as well as left messages telling him NOT to do ANYTHING but tell us what was wrong with the vehicle. The service manager would not call us back. I asked for the sales manager and the general manager and NO ONE would call me back. They made a $257 key fab, an oil change and charged us $616 in spite of me telling them NOT to do anything!!!! When I finally spoke to Ken, the general manager, he was rude and even though I told him I was willing to pay for the diagnostic service , he just hung up on me. I have been a long time customer of this dealership and this treatment is totally unacceptable!!! My son charged it on my credit card thinking he had no other option. I am in the process of fighting the charge. The service manager, Rich spoke to us prior to the car even being looked at and knew the situation. When my husband finally spoke to him again he was rude and said he had enough calls. We wouldn’t have kept calling if he would have acknowledged us or called back. We told him repeatedly not to do anything on the car. We left several voicemails because he wouldn’t answer the phone. Do not do business with Troy Honda!!!!!! More

I had a difficult time setting up an appointment but once I had one, they were wonderful. They were very good about notification. They took my car promptly. They did the work and identified that it was un I had one, they were wonderful. They were very good about notification. They took my car promptly. They did the work and identified that it was under a warrantee problem and did not charge me. More