Troy Honda - Service Center

Great Courteous Service. The service visit at Troy Honda was smooth and efficient. Brad and Rich provided courteous, excellent advice regarding the replacement of my lower rad The service visit at Troy Honda was smooth and efficient. Brad and Rich provided courteous, excellent advice regarding the replacement of my lower radiator hose and the other service issues on my 1997 Honda Accord Wagon EX which has 337,509 miles on it. Thank you very much. More

Service The service took 3 hrs to complete. I was kept up to date with what was happening with the car. Was very pleased with the price. The service took 3 hrs to complete. I was kept up to date with what was happening with the car. Was very pleased with the price. More

Complete Service I purchased my Honda Pilot last December. It was used by certified. I dropped it off for three things. 1) the alarm was going off on itself, 2) the s I purchased my Honda Pilot last December. It was used by certified. I dropped it off for three things. 1) the alarm was going off on itself, 2) the sun roof had a seal which was loose and 3) the windshield had a trim piece which came loose and I put drops of silicone to keep it in place. Bob wrote all three items on my paper work. I picked it up a day later at 5:30. The first two items were done, but nothing about the trim on the wondshield. I asked Bob, who wrote it up. His answer was someone named Rob was gone and I could call him tomorrow. I would have expected someone at the dealership could have answere my question about the trim or they should have offereed to follow up and call me. That is customer service. More

Service provided I would like to state that the service provided on my last visit was very rewarding. Not alone was the work done in a timely manner, Brian helped me I would like to state that the service provided on my last visit was very rewarding. Not alone was the work done in a timely manner, Brian helped me out with the services that were most important, which saved some cost. More

2014 Honda CR-Z Service Review Honest, fair, and prompt service was always rendered me as a waiting customer. The staff is proactive on filter and fluid checks with every oil change Honest, fair, and prompt service was always rendered me as a waiting customer. The staff is proactive on filter and fluid checks with every oil change. Oh yes, there are others that can do oil changes and regular maintenance for less. But, if you want it done right the first time, then Troy Honda is where you want to be. I've been a devoted customer for the past 7 years! More

Honest and Friendly I really appreciate the honesty, from the time I called to make my appointment to the discussions about my service. Brian was straightforward with me I really appreciate the honesty, from the time I called to make my appointment to the discussions about my service. Brian was straightforward with me the moment he picked up the call to discuss the best time for me to bring in my car. I wanted them to have the time to really look at it, and he made sure my appointment timing would meet that need. They took time to find the problems and communicated thoroughly and in a timely manner about the needed repairs. The price was appropriate and the work was done when they said it would be. All in all, a really great experience. My old Honda is a great car and it is staying a great car because I get great service at the dealer, honest and friendly service. Thanks again and see you for that next oil change! More

Oil leaks! I always take my Honda Element to the dealer. I recently moved from Toledo to Berkley and this was another great service experience. Rich gave me a cl I always take my Honda Element to the dealer. I recently moved from Toledo to Berkley and this was another great service experience. Rich gave me a clear estimate up front with a plan of action for my oil leak and brake issues. The work was completed quickly and Rich threw in a discount coupon to ease the pain. More

From the moment I drove in Brett made me feel at home. He took care of my truck and got the work done on my truck at the time he said it would be. The cashier was helpful and friendly. I stopped in the showr took care of my truck and got the work done on my truck at the time he said it would be. The cashier was helpful and friendly. I stopped in the showroom to look at cars while waiting and they were all very friendly and not pushy. Of course Joe still wants my truck and still tries to get me into a new one every time I stop in (but that's his job). Great group of people. Forrest More

2 months ago I bought a 2009 CRV from another dealership. 2 days ago, the "D" started blinking on my dashboard, meaning transmission issues. I was close to devastated as I had only made 2 payments on my car. 2 days ago, the "D" started blinking on my dashboard, meaning transmission issues. I was close to devastated as I had only made 2 payments on my car. I went in to Troy Honda, which is close to where I live & told Brett Duprey my problem. He suspected I had received bad service from a new place I had gone for an oil change & who had talked me into getting a transmission fluid change. Brett told me at first they couldn't get me in until Monday (this was Friday) and suggested I go back to the oil change place & demand they correct what they had done. He was telling me all of the questions I should ask & then said "You know what, I'm cheesed off-I'm going to call them!" and took my receipt & called the place, asking them many questions to which they stammered, etc. Then he wrote me up a service order right there & then and had someone take me car & change the fluid, which was a very inferior product, unfortunately. I had my 1994 Honda for 18 years & was in a mind set that oil change places were an o.k. place to get things done, but, boy did I learn my lesson! I am now going to go to Troy Honda for service on EVERYTHING. Brett was wonderful-he could see I was in a state (I have to admit I shed a few tears after I realized he was going to get my fluid changed that day). He talked to me about how great their service is & why & showed me a sample of a work order that gave great detail on the products they use to service cars, even on an oil change. Then we chatted about the breast cancer event they were hosting the next day, so I bought some raffle tickets & made a donation. He also had someone wash my car before I left. ALL of this took place in about an hour. I'm telling you, I went from really scared to a very, very happy person, all because of Brett & the other wonderful people who helped me out there. I can't say enough-you have a really wonderful employee there! Thank you very much, Sandy Wilks More

My car was brought in for its 60K mile maintanence. Rich took care of my car promptly and looked for ways to save me money. He called me as promised and I was pleasantly surprised when my bill was less tha took care of my car promptly and looked for ways to save me money. He called me as promised and I was pleasantly surprised when my bill was less than expected. More