Troy Honda

2 months ago I bought a 2009 CRV from another dealership. 2 days ago, the "D" started blinking on my dashboard, meaning transmission issues. I was close to devastated as I had only made 2 payments on my car. 2 days ago, the "D" started blinking on my dashboard, meaning transmission issues. I was close to devastated as I had only made 2 payments on my car. I went in to Troy Honda, which is close to where I live & told Brett Duprey my problem. He suspected I had received bad service from a new place I had gone for an oil change & who had talked me into getting a transmission fluid change. Brett told me at first they couldn't get me in until Monday (this was Friday) and suggested I go back to the oil change place & demand they correct what they had done. He was telling me all of the questions I should ask & then said "You know what, I'm cheesed off-I'm going to call them!" and took my receipt & called the place, asking them many questions to which they stammered, etc. Then he wrote me up a service order right there & then and had someone take me car & change the fluid, which was a very inferior product, unfortunately. I had my 1994 Honda for 18 years & was in a mind set that oil change places were an o.k. place to get things done, but, boy did I learn my lesson! I am now going to go to Troy Honda for service on EVERYTHING. Brett was wonderful-he could see I was in a state (I have to admit I shed a few tears after I realized he was going to get my fluid changed that day). He talked to me about how great their service is & why & showed me a sample of a work order that gave great detail on the products they use to service cars, even on an oil change. Then we chatted about the breast cancer event they were hosting the next day, so I bought some raffle tickets & made a donation. He also had someone wash my car before I left. ALL of this took place in about an hour. I'm telling you, I went from really scared to a very, very happy person, all because of Brett & the other wonderful people who helped me out there. I can't say enough-you have a really wonderful employee there! Thank you very much, Sandy Wilks More

Randy was vary friendly - answered my questions, was patient with my indecisiveness and did not put any pressure on. I have always had a good experience with this dealership. patient with my indecisiveness and did not put any pressure on. I have always had a good experience with this dealership. More

My car was brought in for its 60K mile maintanence. Rich took care of my car promptly and looked for ways to save me money. He called me as promised and I was pleasantly surprised when my bill was less tha took care of my car promptly and looked for ways to save me money. He called me as promised and I was pleasantly surprised when my bill was less than expected. More

Everyone was great! We don't have the best credit, but the staff worked very hard to get us a rate we could afford. We were able to walk away with two new leases that were similar to what we were payi but the staff worked very hard to get us a rate we could afford. We were able to walk away with two new leases that were similar to what we were paying pre bad credit. Thank you! More

The good: the representative took care of my needs and found a vehicle for me that was what I wanted. The service was quick and without a glitch. The Honda representative was very good as finding the best found a vehicle for me that was what I wanted. The service was quick and without a glitch. The Honda representative was very good as finding the best deal for me. The bad: I wish I was told more about my car as far as features and specs go. The attention of the representative sometimes waned from one customer to another. More

The staff was very professional and most of all on time and quick. I was waiting for max 20 min. I was even on time for work. and quick. I was waiting for max 20 min. I was even on time for work. More

Very good experience. I would work with Joe again in a heartbeat. I love my new Accord, everything was taken care of when I got there. heartbeat. I love my new Accord, everything was taken care of when I got there. More

Quick oil change and tire rotation just as I suspected. This is a kind of dealership experience that people should expect from any good company that focuses on customer service. This is a kind of dealership experience that people should expect from any good company that focuses on customer service. More

Great Service Department. This was the major reason for buying from this dealership. If the service department becomes less effective, I would not be involved. buying from this dealership. If the service department becomes less effective, I would not be involved. More