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900 Reviews of Tropical Ford - Service Center
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June 14, 2018
I was fantastic and all problems resolved! Your service advisors ELSIE and Hernan, Russel and Hector are reliable and very knowledgeable and attentive, friendly and courteous, I am satisfied wi Your service advisors ELSIE and Hernan, Russel and Hector are reliable and very knowledgeable and attentive, friendly and courteous, I am satisfied with the entire personnel and including VITALI AND THE SALES PERSONNEL AS WELL! More
by TRIBECAFIVE1
Verified CustomerEmployees Worked With
Other Employees :
Junior, Jonathan Gonzalez, Bob Franklin, Russell Brooks
June 13, 2018
Awesome!! Jonathan is wonderful, I’m very happy with my car Jhonatan González help me to take a decision about which is the car that I should to shop, I’m very satisfied with my car new, thank so much by your a Jhonatan González help me to take a decision about which is the car that I should to shop, I’m very satisfied with my car new, thank so much by your attention, paciente and orientation. More
by NOHELYRIVERO1972
June 12, 2018
hector is the embodyment of quicklane great attention ,fast quality service, always on the lookout on thing the vehicle might need to keep performing in optimal condition. its great to go great attention ,fast quality service, always on the lookout on thing the vehicle might need to keep performing in optimal condition. its great to go to a place where you are trated like family. More
by FERDIBRACERO
Employees Worked With
June 12, 2018
Overcharged and unhappy with the repairs No courtesy vehicle to downtown Orlando or at least what is my tech said. I was overcharged by the Hertz rental car on location. I rented the car for No courtesy vehicle to downtown Orlando or at least what is my tech said. I was overcharged by the Hertz rental car on location. I rented the car for 24 hours, returned it nine hours later, but I was charged for two days because they didn't logged in the car as returned until the next day. I understand not covering a car rental is a customer is just having an oil change, but if you are paying for a mayor repair and they do not have a courtesy shuttle, they should foot the bill for the car rental. I will be looking at an alternative Ford dealership to get my car repair from now on, especially when I can still smell the exhaust that they purportedly repaired at the tune of $500 every time I turn on my car. More
by MDRUBERO
Employees Worked With
Dominic Wolfer
June 10, 2018
Tropical Ford Quick Lane service Tropical Ford quick lane is a great place to get an oil change, fluids topped off and a quick check if belts etc. They are not not those other places Tropical Ford quick lane is a great place to get an oil change, fluids topped off and a quick check if belts etc. They are not not those other places that use an oil change to try to sell you parts and service you don’t need I take my truck and car there because I trust them and get good service. The text block below won’t work for me so I’ll say here that Hector is always polite and professional. More
by CURTHATCH
Employees Worked With
June 09, 2018
More compassionate When I called to speak to the representative He didn’t answer my question and then hung up on me. I was just trying to find out if my car would be da When I called to speak to the representative He didn’t answer my question and then hung up on me. I was just trying to find out if my car would be damaged if I drive it with the rubber at the bottom. More
by TUTTIE1949
Employees Worked With
June 07, 2018
Excellent The mechanics and staff are always so helpful and knowledgeable. It feels like working with family and I would and do recommend them to all my friend The mechanics and staff are always so helpful and knowledgeable. It feels like working with family and I would and do recommend them to all my friends. More
by JOHNB
June 07, 2018
Quick and Accurate fast and accurate service. Friendly staff. Coffee and donuts available. Check out is efficient and accurate. Money saving offers available. No appoint fast and accurate service. Friendly staff. Coffee and donuts available. Check out is efficient and accurate. Money saving offers available. No appointment necessary and easily accessible on your way south on OBT. More
by Ferg448
Employees Worked With
Hernan Fontana
June 05, 2018
Overpromised Underdelivered - And Maybe Worse The "maybe worse" in the title of my review is because I believe that the dealership rep may have intentionally misled me in order for them to win the The "maybe worse" in the title of my review is because I believe that the dealership rep may have intentionally misled me in order for them to win the business. I've discussed this at length with management and remain concerned/convinced that was done. I cannot know if the incompetence was intentional and should not judge for that. I would though strongly recommend caution if taking your vehicle to this dealership for extensive repair, especially for repairs require coordination with your insurance company. It may be that my experience was just that outlier. Many positive reviews led me to choose this dealership for the repair of my vehicle after a significant accident. My experience was very bad and I cannot recommend this dealership. The manager, and then his manager, stepped in at the end and attempted to improve a bad situation but it was not effective. Bob and Brian seemed like sincere guys and I even like them personally. It just doesn't make up for all of the bad. 1) Seriously underquoted the work - required seven amendments from insurance company 2) Mis-quoted the time for completion by three weeks 3) Delayed pick-up of the vehicle FOUR times on the day it was to be ready 4) It wasn't ready when I finally went to get it - there was still glass falling out of the tailgate 5) Communication was very poor during the process until management got involved In the end, my vehicle seems repaired satisfactorily. It would've been totaled by the insurance company if they had quoted it right in the beginning. I expressed that clearly to them upfront. I suspect they underquoted it to get the job and then added the rest of the costs as they went along. Bad experience for sure, and I'm left with a one-year old vehicle that required +$30k in repairs. The managers did their best at the end and I do appreciate that. It's worth noting that they tried to step in and do what they could once they realized the issues that had occurred. I do respect that enough to add a second star to what definitely was a one-star poor experience. More
by DRICE7
Employees Worked With
Bob Franklin
June 05, 2018
Electric Van Key Came to get a key for my electric van. They are not very knowledgeable about such things. Took them a very long time to program the key. Came to get a key for my electric van. They are not very knowledgeable about such things. Took them a very long time to program the key. More
by GWEN2
Employees Worked With
Hernan Fontana
