Tropical Ford - Service Center

Fastest oil change ever! I was greeted as soon as I pulled in, even though I accidentally pulled into the wrong area. Once I pulled into the Quick Lane Service I was attended I was greeted as soon as I pulled in, even though I accidentally pulled into the wrong area. Once I pulled into the Quick Lane Service I was attended to promptly. They open at 7am. I was there probably by 7:30. I just needed an oil change and the usual check over the car. I was out by 9-9:30am. I was in and out in just a couple hours. They even replaced the batteries in my key fobs. Bonus points: There were Dunkin Donuts and decent coffee, not the brown water most service centers offer, where they just keep adding water and using old grounds. They also had free wifi, which worked. Totally recommend Tropical Ford. Hector was my service rep, 5 stars. He was great! So was the cashier and the guy who helped me find my way to the right line. Oh and the bathroom was clean! That's rare when the ladies room is actually clean, has paper, and obviously had been cleaned just that morning. They also gave me the batteries at decent price and didn't charge to change them. Just a note why this is so great: At the last dealer, even if I'm in line before they open, I've been stuck there until after 2-3pm. Often the service people would break for lunch before giving me any updates on my car, knowing I was waiting for it. More than once, they didn't do all the work forcing me to return. Aside: It was also nice not to be forced into watching Fox news. More

Adequate and efficient I came in with a rear tire issue. They promptly addressed my concerns and even pursued my special requests when asked. Once the primary reason for m I came in with a rear tire issue. They promptly addressed my concerns and even pursued my special requests when asked. Once the primary reason for my visit was satisfied, they brought out the vehicle upon request when I had to leave to continue the workday. More

Almost perfect Everyone there is very friendly but each time I bring my truck in for an oil change they never check the tire pressure and then I have to go out of Everyone there is very friendly but each time I bring my truck in for an oil change they never check the tire pressure and then I have to go out of my way and go to tire Kingdom to get that done would be nice to have it done while I was there at the dealership More

Excellent and on Time We got the quote, parts came in and service was done all in a week. Great service and all was very timely. If e need any body work in the future they We got the quote, parts came in and service was done all in a week. Great service and all was very timely. If e need any body work in the future they will be our choice! Thanks! More

Oil change I went in n for a standard oil change. They are no.charge for the first 2 years after you purchase a vehicle. I used the quick lane it only took about I went in n for a standard oil change. They are no.charge for the first 2 years after you purchase a vehicle. I used the quick lane it only took about an hour. The staff are always friendly and my truck was done when promised. No complaints about the any of the service I have received at this dealership!! More

Not Organized It took 3 hours for an oil change and tire rotation on a Saturday morning. Five people were there before us and people that came after us were done be It took 3 hours for an oil change and tire rotation on a Saturday morning. Five people were there before us and people that came after us were done before the people waiting ahead of us. Checkout was awful the girl charged our card it went thru then she said they didn't take our card and had to refund our card. They took this type of card every other time. She would not take another card over the phone. Finally, went to a supervisor who vouched for us that we come every 6 months. Took 20 minutes to checkout. More