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900 Reviews of Tropical Ford - Service Center
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July 14, 2018
No Time Given When I first got there, they checked me in, but didn't tell me a time. After I had been there for 35 minutes, I went up to them to ask when it would b When I first got there, they checked me in, but didn't tell me a time. After I had been there for 35 minutes, I went up to them to ask when it would be done as I have an appointment at 3 and need to leave in 15 minutes. They had to give me back the keys as it wouldn't be done in time. I had to come back after my appointment. It still took a while. More
by G8RMICKEY54
Verified CustomerEmployees Worked With
I don't know who helped me.
July 14, 2018
Friendly service Although I had to wait a bit longer, technician Carlos made sure that I left happy and satisfied. Thank you Tropical Ford. I recommend this dealer to Although I had to wait a bit longer, technician Carlos made sure that I left happy and satisfied. Thank you Tropical Ford. I recommend this dealer to all my family and friends. More
by MRABURGOS
Employees Worked With
Carlos Sheppard
July 13, 2018
Great service Our service advisor, Juan was very efficient & helpful. Repair was completed in a timely manner. I have had my mustang serviced at this location for 4 Our service advisor, Juan was very efficient & helpful. Repair was completed in a timely manner. I have had my mustang serviced at this location for 4 years. More
by vsb
Employees Worked With
Juan Santiago
July 13, 2018
Excellent I needed extensive work to the clutch and rear end of my Mustang and was very satisfied with the results. My car rides much better and I know it's a I needed extensive work to the clutch and rear end of my Mustang and was very satisfied with the results. My car rides much better and I know it's a lot safer. Bryan told me it was unsafe to drive, so I had to leave it there for about a week due to scheduling. I am so glad I brought it in when I did. More
by JOHNB
Employees Worked With
July 07, 2018
Missing Appt item They did have my appt correct missing items. Very confusing atmosphere. Ever time I go something else breaks. Never wash the car on any visit They did have my appt correct missing items. Very confusing atmosphere. Ever time I go something else breaks. Never wash the car on any visit More
by kenatale
Employees Worked With
July 07, 2018
Incompetent Unable to solve issue with vehicle after two visits and poor customer service no follow thru or follow up I had to call and check on vehicle at 530pm Unable to solve issue with vehicle after two visits and poor customer service no follow thru or follow up I had to call and check on vehicle at 530pm after they had car all day from 7 am on More
by MPMURPHY718
Employees Worked With
Dom
July 07, 2018
Works service The guys were really helpful during my visit. I needed help with key fibs and they checked them out for me. Good visit, nice staff. The guys were really helpful during my visit. I needed help with key fibs and they checked them out for me. Good visit, nice staff. More
by BRENDAGRANT45
Employees Worked With
Hernan Fontana
July 06, 2018
Battery replacement Quick and easy had a bad battery and brought it in for replacement under warranty. The service adviser sent me to the quick lane they changed the batt Quick and easy had a bad battery and brought it in for replacement under warranty. The service adviser sent me to the quick lane they changed the battery and i was on my way in 20 minutes. More
by MCROSS1
Employees Worked With
not sure who i dealt with
July 06, 2018
Replacing A/C blower. Had to bring in my Edge for the A/C blower to be replaced, no A/C at all. Didn't realize it was the day before the 4th of July, and the Service Cente Had to bring in my Edge for the A/C blower to be replaced, no A/C at all. Didn't realize it was the day before the 4th of July, and the Service Center was slammed. Juan got my SUV done by 4:00, he did a great job getting it through Service. I have been working with Elsie for about 4 years, and she has always been there, making sure everything got done. I never had to worry if she was around. Very good customer service. Just one concern in that I had brought my vehicle in twice before July 3rd (for other service) and told the Service Center that my A/C blower was loud and getting louder. Both times, they said it was fine. Thinking if they would have listened to the noise of the blower, they would have replaced it sooner, I would not have had to been without A/C for 2 days. More
by Gracie2360
July 04, 2018
Too Many trips My Air and my Radio needed service. It took 4 trips (and inconveniences arranging for rides) as wrong parts were ordered etc.. It all costing me abo My Air and my Radio needed service. It took 4 trips (and inconveniences arranging for rides) as wrong parts were ordered etc.. It all costing me about $1800.00 is the other disappointment. Not a happy camper this time. More
by Swampfox
Employees Worked With
Employee list out of date. No persons I dealt with
