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900 Reviews of Tropical Ford - Service Center
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July 25, 2018
Fuel door replacement (broken) The Fuel door had broken off some weeks previously; the van was being used frequently in the mission therefore I was unable to make an appointment fo The Fuel door had broken off some weeks previously; the van was being used frequently in the mission therefore I was unable to make an appointment for repair until just recently. Elsie was most helpful and even informed me of a recall on the drive shaft. The repairs to both the drive shaft and the fuel door were done in a timely fashion that very day. More
by 2013649-VC
Verified CustomerEmployees Worked With
July 25, 2018
Great on time Service on fleet vehicle was done in time very little waiting time I will return for next service the service was excellent friendly and very professi Service on fleet vehicle was done in time very little waiting time I will return for next service the service was excellent friendly and very professional More
by isdujr
July 23, 2018
A waste of time, gas and tolls. Scheduled an appointment. Dropped off the car the night before. Called around 11:00 am to find out what was the issue with the car. Spoke with Juan. H Scheduled an appointment. Dropped off the car the night before. Called around 11:00 am to find out what was the issue with the car. Spoke with Juan. He said the tech had not looked at it yet and would not be able to get to it for a few days. Asked about a loaner which is covered under my plan. He could not give me a loaner until the diagnostic was completed which again was not going to be completed for a few days. This should have been explained when I scheduled the appointment. I came back and picked up my car without it every being looked at. Total waste of time, gas and toll money. Had to get a ride home and ride back there to pick up the car. I can't waste other people's time too. Not a good impression for my first visit. I had looked at purchasing a newer model, but won't purchase where the service department is unreliable. Looking at going to the next closest Ford dealership to get the car serviced Jarrett-Gordon Ford Davenport or Mullinax Ford Of Kissimmee. Sorry but sometimes you only get one chance to make a good impression. More
by WasteOfTime
Employees Worked With
Juan Santiago
July 21, 2018
From beginning to end Dominic was amazing Dominic made me feel at ease and worry free with my situation . He took care of all the warranty and everything else that was needed . Dominic made me feel at ease and worry free with my situation . He took care of all the warranty and everything else that was needed . More
by CELLIE96
Employees Worked With
Dominic Wolfer
July 20, 2018
Excellent service Service Employees were nice polite professional. Waiting area was clean and comfortable. Service was quick. Everything was explained. I will recomme Service Employees were nice polite professional. Waiting area was clean and comfortable. Service was quick. Everything was explained. I will recommend to all my friends. More
by MKFITZS
Employees Worked With
Carlos Sheppard
July 19, 2018
unnecessary repairs After doing the Diagnostics on my car they told me it will be close to $3,000 to fix my car I spoke to the mechanic directly and ask him to do only th After doing the Diagnostics on my car they told me it will be close to $3,000 to fix my car I spoke to the mechanic directly and ask him to do only the necessary repairs which brought down the estimate to $1,500 but then the guy at the service said they will not minus the diagnostic fee from the 1500 while he had told me that it will be taken out if I got the repairs done over there. I have been to this dealership before and they always try to suck as much money out of you as possible especially if you do not know about car repairs More
by QUTUBUDDINBUTT
Employees Worked With
Juan Santiago
July 18, 2018
Happy happy happy My airbags need to be replaced due to a recall. I went to Tropical service dept. and Juan was there ready to help with a smile. I asked a few question My airbags need to be replaced due to a recall. I went to Tropical service dept. and Juan was there ready to help with a smile. I asked a few questions and he was able to answer. Thank you for making my experience a good one and my mustang is happy too. More
by CUTTER_A1979
Employees Worked With
Juan Santiago
July 17, 2018
Great These guys know what they are doing. Great waiting area. Very fast service. They don’t try to sell you on things you do not need. These guys know what they are doing. Great waiting area. Very fast service. They don’t try to sell you on things you do not need. More
by NSAIN008
July 16, 2018
Excellent service Hector was professional and extremely courteous to me and my needs. I have been a customer of Tropical Ford (have purchased 4 Escapes) for over 10 yea Hector was professional and extremely courteous to me and my needs. I have been a customer of Tropical Ford (have purchased 4 Escapes) for over 10 years and have always received great service all around. More
by IABBATEPAOLO
Employees Worked With
July 14, 2018
Amazing service! My rating says it all! Perfect service everytime I go to Tropical Ford. Highly reccomend this delearship to everyone who hasn’t been yet! Thank you to My rating says it all! Perfect service everytime I go to Tropical Ford. Highly reccomend this delearship to everyone who hasn’t been yet! Thank you to Mr.fontana! More
by NOELLIRODRIGUEZ
Employees Worked With
Hernan Fontana
