Tropical Ford - Service Center

good service without appointment Overall the experience was good. I am disappointed that an invoice of $ 265.67 does not warrant a car wash, however. The car was there for 8.5 hours Overall the experience was good. I am disappointed that an invoice of $ 265.67 does not warrant a car wash, however. The car was there for 8.5 hours, so lack of time was not a factor. Perhaps a car wash is never performed gratis on service calls, or perhaps not applicable to this caliber vehicle, I wonder. I would like to know for the future. More

Radio Repair This problem radio is a known defect the cost is as much as a new radio. I was advises that after market would be cheaper. If this is the best that Fo This problem radio is a known defect the cost is as much as a new radio. I was advises that after market would be cheaper. If this is the best that Ford can do this will be the end of buying a new Ford. This is the second new vehicle . Employees has nothing to do with the Radio Ford has let me down. More

Quick . I went to another dealer to get services and they took 3 hrs. to start the job, that's why I ask them how long will take and the guy told me one and . I went to another dealer to get services and they took 3 hrs. to start the job, that's why I ask them how long will take and the guy told me one and half to two hours.They took lest time that they told me, was lest than 2 hrs. wait More

Awesome !! Everyone there was super awesome !! I spoke with Russell on the phone and was very upset how my day was going with having lost my car key!! He was ver Everyone there was super awesome !! I spoke with Russell on the phone and was very upset how my day was going with having lost my car key!! He was very nice and when I got to the dealer his boss which I didn’t catch his name was very caring and understanding of my situation an my day much better !! Thank you guys !!! More

Oil change and tire repair Took a long time but job was completed and price was great. Received a free oil change and used points to pay for tire repair. Took a long time but job was completed and price was great. Received a free oil change and used points to pay for tire repair. More

Great Customer Service I went in for my normal oil change and some minor break work. I asked a pricing question regarding a tech update for my truck and the answer I was rec I went in for my normal oil change and some minor break work. I asked a pricing question regarding a tech update for my truck and the answer I was received went above and beyond. They could have simply given me a price however Brian, the service director took the time to research the information in detail, take me to a vehicle so I could see the update in action and then did more research while I waited for my oil change and break job. When Brian returned with the funds if his research he was able to give me step by step instructions on how I could to the tech update myself guving me the option to avoid the fee charged by the dealer. I would rather do business with people I trust, Brian earned my trust and respect in how he dealt with me and how I observed he worked with his staff. Time Well Spent! More

Tire inflation light on It was a good experience at Tropical Ford, they took care of my needs quickly and efficientl, I was impressed. Thank you for all you do. It was a good experience at Tropical Ford, they took care of my needs quickly and efficientl, I was impressed. Thank you for all you do. More

Excellent Front desk was very nice and respectful. The service was provided fast and my car was in perfect condition. I asked for a car wash and the person in t Front desk was very nice and respectful. The service was provided fast and my car was in perfect condition. I asked for a car wash and the person in the front desk provided without hesitation, different from Jarrett Ford, that they charge you for that service. Thanks. More