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900 Reviews of Tropical Ford - Service Center
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June 21, 2024
Went yesterday on 6/20/24 for an oil change. I have been a customer here since 2005. The customer service is non existent with the service advisors. The one who assisted me and I use the word “a I have been a customer here since 2005. The customer service is non existent with the service advisors. The one who assisted me and I use the word “assisted” very loosely because I seemed to have been a bother. No customers were in the waiting area so it didn’t appear he was very busy. Although my oil change was very quick, I shouldn’t have to ask how my car is doing. The service advisor didn’t tell me anything and I had to ask the cashier who had to ask the service advisor about my car. The service advisor stated “I think you need rear brakes done next time”. It would have been nice if I was told that and I didn’t have to ask. Also, why do you keep the inspection/vehicle reports? You used to give them to the customers. I want to know what’s going on with my car. That’s the service advisors job to tell the customer. Do better! I’m not happy the customer service is going downhill… More
by Jmasem1
November 28, 2022
11-18 I made appointment for Airbag recall. I was given a 11-28 8:30 appointment and told it would take 1-2 hours to complete. I arrived at the sevice counter @ 8:05, 11-28. The tech told me it I was given a 11-28 8:30 appointment and told it would take 1-2 hours to complete. I arrived at the sevice counter @ 8:05, 11-28. The tech told me it would be 5-6 hours before work would be done. I don't know how important your time is, but I know I am Not going to sit around for 5-6 hours when I was told it would take 1-2 hours. Needless to say, I will not be visiting Tropical Ford in the near future More
by jimosha
Employees Worked With
Hernan Fontana
August 28, 2022
Once again Hector, in your Quick Lane service area, was not only exceptional while providing the required services but he went above and beyond that which I expected. He made it a pleasure to come to your not only exceptional while providing the required services but he went above and beyond that which I expected. He made it a pleasure to come to your dealership. More
by pbrown9
Employees Worked With
August 26, 2022
So friendly. I had a problem after driving from Maryland to Orlando and needed service. Catherine who answered the phone was so kind and set me up to come in. She I had a problem after driving from Maryland to Orlando and needed service. Catherine who answered the phone was so kind and set me up to come in. She was so nice when I arrived. They did an excellent job, and I didn’t know what I had done was still under warranty. A very pleasant experience. More
by addielily
Employees Worked With
Catherine who checked me in for service. 6 stars!!!!! Not sure who serviced my car.
August 12, 2022
I paid for the WORKS on my 2017 Ford Fusion waited 1 hour and 48 minutes before the vehicle was taken in to the shop. 20 minutes later the vehicle was finished and I asked the man at the desk if the oil chan and 48 minutes before the vehicle was taken in to the shop. 20 minutes later the vehicle was finished and I asked the man at the desk if the oil change and tire rotation was done and he advised me it was. I returned to my hotel room (20) miles away and noticed the brake dust on my front wheels STILL. I called the Quick Lane person I dealt with (Kat) and advised her what happened and had to drive another 20 miles back to the dealership to take care of what should have been done when I was there the first time. When I arrived Kat drove the vehicle to the back and handled my problem. More
by John R
Employees Worked With
Katherine Quick Lane
August 01, 2022
Along with my recent review of when my truck was in the shop, a five-star service goes out to my customer service agent Lara. She was very extremely professional and very nice. She took good care of me and shop, a five-star service goes out to my customer service agent Lara. She was very extremely professional and very nice. She took good care of me and I was impressed, along with the Hertz car rental employees within Tropical Ford. Very nice people as well, along with all the Tropical Ford employees. I got five star service from everybody. Thank you all so much. More
by nobody
Employees Worked With
Lara customer service agent.
May 21, 2022
Thank you for your help. We were at Disney and we were having problems with our car. We called JJ and he told us to bring the car in. The service department checked the car We were at Disney and we were having problems with our car. We called JJ and he told us to bring the car in. The service department checked the car for us and assured us we would be OK to drive back to Michigan. JJ even set us up with a loaner while we were there. Happy to let you know we made it back to Michigan with no problems. The car is scheduled for service in early June. Thanks again to JJ and Tropical Ford service department. Dennis and Rhonda Reeves More
by dennisreeves06
Employees Worked With
JJ
April 26, 2022
JJ (John Hunt) really saved me and helped me out. I was in Florida visiting and my Ford Transit's engine had stalled. I had called 4 other dealerships in the area to bring my van in to get looked a I was in Florida visiting and my Ford Transit's engine had stalled. I had called 4 other dealerships in the area to bring my van in to get looked at and they all told me not for another week or 2. JJ was able to get me in the same day and got my van back on the road by the next day. Thank you JJ! More
by Alejandro Castro
Employees Worked With
JJ - John Hunt
March 14, 2022
The dealer turned our unfortunate situation Into a pleasant one as they decided we had enough trouble after an accident and didn’t charge us at all. Many thanks to the staff for squeezing us in and pleasant one as they decided we had enough trouble after an accident and didn’t charge us at all. Many thanks to the staff for squeezing us in and rectifying the problem so that we could begin our trip home after our vacation in Florida Thanks to everyone for their help More
by caseykoot
Employees Worked With
Lara Talt
