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Tropical Ford

Orlando, FL

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1,650 Reviews
Orlando-Based Family-Owned Ford Dealership Here to Support Your Dreams Put your faith in the dealership that puts you first. At Tropical Ford, we understand what it takes to help you achieve your goals. 2023 will mark 40 years in business, proving our longevity is driven by our desire to serve you. Our no pressure environment is a welcome breath of fresh air, helping you get the most out of your car buying experience. Our highly trained sales team works hard to ensure you enjoy a worry-free shopping experience. Whether you're a first-time shopper or one of our beloved return customers, you're always in great hands when choosing Tropical Ford in Orlando.
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9900 South Orange Blossom Trail

Orlando, FL

32837

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Showing 1,650 reviews

May 15, 2021

Steve, Zoe and the finance manager were all very amazing. Even though we had trouble with the Mach E For over a month Steve was always very good about keeping me posted. He was very awesome at following up. More

by ROBERT@ALLANENTERPRISES.COM
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Steve Lucius
May 17, 2021 -

Tropical Ford responded

Thank you so much, Robert! We're so happy to hear that our staff took such great care of you and we appreciate your continued loyalty to Ford!

May 15, 2021

I waited for 3 1/2 hours for an oil change and tire rotation. Then I was told I needed a front brake job. So I was there for another hour. I arrived at 7:30 am and left at noon. More

by SEMINOLE005
Recommend Dealer
No
Employees Worked With
May 12, 2021

Outstanding Service All the Way! A+My car needed Outstanding Service All the Way! A+ My car needed complex repairs Tropical completed them fast and accurate! My car now runs smooth and everythi More

by georoberts556
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Langenderfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 13, 2021 -

Tropical Ford responded

Thank you so much! We're glad you trusted our service department with your vehicle and we can't wait to see you again in the future!

May 12, 2021

Super fast service! The staff were friendly and very helpful too. It was easy to make an appointment online through their website and they had a lot of availability. More

by KASEYTAYLOR933
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernan Fontana
May 13, 2021 -

Tropical Ford responded

We appreciate your great review, thank you! We're so happy to hear that you found the scheduling process quick and easy and we look forward to working with you again!

May 11, 2021

Excellent experience, friendly and fast service. They also have bilingual employees. We highly recommend them. We would definitely continue to visit Tropical Ford. AAA+++ Excelente experiencia, muy amabl More

by bperez
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Santiago Hernandez
May 12, 2021 -

Tropical Ford responded

Thank you for the wonderful review! We're so happy to hear that everything was taken care of for you and we can't wait to work with you again in the future!

May 11, 2021

For the most part its always a good experience. The issue I have is that a part they needed for my car wasn't in stock and they couldn't give my an ETA and expected me to be without a car. A vehicle should b More

by jrivera524
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gerson Bueno
May 12, 2021 -

Tropical Ford responded

Thank you for taking the time to leave this feedback. While we work hard to keep our parts department fully stocked, there are times when we need to order parts to complete an order. Estimating shipping times has become difficult in the past year, given the current challenges facing shipping companies. While we appreciate the suggestion about loaner vehicles, providing such a service would be extremely difficult at this time. If you would like to discuss this matter in greater detail, please reach out to Carlos Sheppard at (888) 215-2256.

May 09, 2021

Great service, made me feel comfortable and confident in a decision to purchase a truck. Very friendly and respectful. Would definitely return to Tropical Ford More

by REECEKRUGGEL
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Galvan
May 11, 2021 -

Tropical Ford responded

Thank you so much for the fantastic review, we really appreciate it! We hope you still love your new truck and we look forward to doing business with you again when the time comes!

May 08, 2021

Great service. Fully explained what i needed. Santiago is a great asset to your service department. Everything was done in a timely manner. Will continue to return for my truck service needs More

by DIAZFRANK79
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Santiago Hernandez
May 11, 2021 -

Tropical Ford responded

Thank you so much for the great review! We're thrilled to hear that Santiago and our service department got everything squared away for you and we can't wait to work with you again in the future!

May 05, 2021

Everyone was excellent and it was a smooth transaction. It was a Sunday and the finance manager was in unplanned. I was very grateful for everyone involved. More

by DWILLIAMS6890
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 07, 2021 -

Tropical Ford responded

Thank you so much for your kind review! We're glad to hear you enjoyed your shopping experience with our friendly staff, and we look forward to seeing you again for all your future automotive needs!

April 29, 2021

To all potential customers: AVOID THIS DEALERSHIP! Approximately 4 weeks ago, I experienced a small fire in the engine compartment of my 2013 Ford Fusion. After having the vehicle towed More

by Jared Preston
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Bryan Langenderfer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Shawn (manager) uncertain of last name.
Apr 29, 2021 -

Jared Preston responded

To all potential customers: AVOID THIS DEALERSHIP! Approximately 4 weeks ago, I experienced a small fire in the engine compartment of my 2013 Ford Fusion. After having the vehicle towed to Tropical Ford, I have experienced the WORST customer service ever. I was advised by the Service Rep Gerson, that the small fire had damage the intake, O2 sensors harnesses and other related items. The cause was explained to me at the point to be the result of a ruptured fuel line. I was quoted an estimate of roughly 2,500 dollars to repair. After weeks of poor communication, which included my Service Rep taking vacation in the middle of my case without informing to me that he would be unavailable or communicating who be the temporary contact for my vehicle in his absence, I was forced to call a dozen or more times before finally being placed in contact with a manager who informed me that they were still awaiting the parts to complete the repair. Yesterday, April 27th, I received a voicemail from My Service Rep who stated that the Tech found some additional items during repair he wanted to make me aware of. After several unsuccessful attempts to get in contact with my Rep, the Tech called me personally. The tech (Johnathan) stated to me that while repairing the items affected by the fire, he’d also found that I was in dire need to repair the valve cover. He stated that the valve cover was leaking a significant amount of oil near the exhaust and his concern was that without repairing, there potential for another fire. He also stated that he found that my fuel injectors would “eventually” need repair. After I inquired of the urgency involved in both repairs and asked for a quote of how expensive they would each be, Johnathan stated that the valve cover gasket (400.00) was in immediate need of repair and that the fuel injectors (1,000.00) could wait until a later date. I approved Johnathan to repair the valve cover, which he said would not further delay completion and that the vehicle would be ready by the close of business. Johnathan stated he would repair the items, road test the vehicle and take a final analysis of the repairs to ensure accuracy before letting me know it was ready to be retrieved. At roughly 4:30 pm, Gerson called and stated the vehicle repairs were completed and ready for pickup. The grand total of repairs would come to 2,906.65. I arrived at the dealership about 15 mins after and paid the grand total with my debit card. While waiting for my vehicle to be brought to me, Gerson approached me and said that there was a problem with my vehicle. Gerson stated my vehicle would not start. After walking me back to the lot to show me, he stated that the vehicle not starting was likely the result of the fuel injectors. Obviously upset, I requested that Gerson retrieve his manager. After 10 mins of waiting, Gerson approached with his Service Manager who’s name is Shawn. I stated to Shawn my frustration that I was not duly informed of the urgency the fuel injectors presented and that was not the impression I’d been led to believe when speaking earlier with Johnathan. I stated that if any additional repairs were needed, my belief was that the Ford should comp the service. Shawn grew agitated, and adamantly stated they “he wasn’t paying for anything”, and that my options were to either “pay to have it fixed or have the vehicle towed”. This is NOT the way you’d expect a manager to comport himself toward a paying customer’s legitimate concerns. I immediately requested that Shawn get another manager, as his demeanor and disposition were challenging, contentious and unprofessional. Gerson returned moments later with another manager, Bryan Langenderfer. Bryan was no better than Shawn and brought the same disposition with him. Neither manager offered an apology, a solution or even expressed their sympathy that I’d paid nearly 3 thousand dollars for Incomplete work. Bryan openly grew agitated and openly challenged my intelligence. He was condescending and grossly disrespectful. I have never had two white men speak so condescendingly to me as a black man and I would not hesitate to state my belief that a racial component is the basis for their apathy. I was forced to call Corporate at 1-800-392-3672 for assistance. I was contacted yesterday by Gerson and advised they would comp me the price for labor to repair the fuel injectors and would discount the price of parts to an additional 400.00 cost to me. I am still without my vehicle, have paid nearly 3,000 dollars for incompetent work and the dealership has yet to take responsibility for their actions or even as simple as offer an apology. They’ve offered nothing but excuses and are now attempting to pacify my complaints by offering a half hearted solution, which still burdens me with an additional cost. This is unacceptable and I am exploring taking legal action. Tropical Ford needs to Fire Bryan Langenderfer. He and Shawn (service manager) are both horrible and a disgrace to Ford. They were both challenging, contentious, grossly unprofessional and flagrantly disrespectful. I would NOT recommend Tropical Ford to anyone whatsoever! The service is incompetent and the customer service is horrid. Avoid this dealership at all cost

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