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Tropical Ford

Orlando, FL

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1,650 Reviews
Orlando-Based Family-Owned Ford Dealership Here to Support Your Dreams Put your faith in the dealership that puts you first. At Tropical Ford, we understand what it takes to help you achieve your goals. 2023 will mark 40 years in business, proving our longevity is driven by our desire to serve you. Our no pressure environment is a welcome breath of fresh air, helping you get the most out of your car buying experience. Our highly trained sales team works hard to ensure you enjoy a worry-free shopping experience. Whether you're a first-time shopper or one of our beloved return customers, you're always in great hands when choosing Tropical Ford in Orlando.
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9900 South Orange Blossom Trail

Orlando, FL

32837

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Showing 1,650 reviews

June 06, 2021

My recent service experience at Tropical Ford was as fantastic as every other time our vehicle has gone there for the last two and a half years. My daughter Shayna took the car in for a routine maintena More

by tatruscello
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bryan Langenderfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bob Franklin, Hernan Fontana
Jun 07, 2021 -

Tropical Ford responded

Thank you so much! Bryan and the rest of our staff enjoyed working with you and Shayna as well and we appreciate your continued loyalty! We look forward to many more years of doing business with you and your family!

June 02, 2021

The sales representative Vitalie treated us in an exceptional way and explained the utilities of the vehicle after buying in the best possible way, I speak English and even so he looked for a way to More

by ALEXANDER81GM
Recommend Dealer
Yes
Employees Worked With
Vitalie Munteanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 04, 2021 -

Tropical Ford responded

Thank you so much! We hope you still love your new vehicle and we can't wait to have the opportunity to work with you again! Let us know if you have any questions!

May 30, 2021

In service Depertment MR Treva has always been on the top of the service he provides for my Ford vehicles. Very friendly mechanic very humble and knowledgeable mechanic. I own more Ford vehicles because of h More

by askyule
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mr Treva, Hernan Fontana
May 30, 2021 -

askyule responded

Very friendly mechanic MR Treva He has the knowledge Every time there is an issue with my Ford vehicles they all get fixed. Very awesome mechanic. Keep up Mr Treva

Jun 01, 2021 -

Tropical Ford responded

Wow, thank you! We pride ourselves in our incredible service department and are so glad you feel the same! Thank you for trusting us with your Ford vehicles and we look forward to many more years of doing business together!

May 29, 2021

I went two days in a row for service and had to wait three hours, it's a long time for oil and filter change. More

by SUPERRAFY5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernan Fontana
May 28, 2021

I'm a big fan of the Tropical Ford team. Thank you for making our new car purchase straightforward and pleasant. I highly recommend Tropical Ford for all of your car needs! More

by Joelsierra
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitalie Munteanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
Steve Smith
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Mella, Steve Lucius, Jose Galvan, Shawn Fisher, Zurielis Pagan
Jun 01, 2021 -

Tropical Ford responded

Thank you so much for your exceptional review! We appreciate your recommendation to all friends and family and hope you are still loving your new car! Thank you again!

May 26, 2021

truck broke down on way home after sale was charged to fix it minor repair. upset i was charged within 24 hour of buying truck. More

by jalandon7710
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Jose Gutierrez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Santiago Hernandez, Jose Galvan
May 23, 2021

The customer service need to be better, and the have high prices, and the quality its not i change my oil and filter and two weeks later i was need to go to other place to change it because my car star have More

by bellas.salon2016
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
May 23, 2021

For me was very and super nice is my second time I buy a car in Tropical Ford and the employee Vitality and Michael Torres they help and do a nice job in this sell for me 100% good thanks Tropical Ford More

by LQUINTANA38
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitalie Munteanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Torres
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 24, 2021 -

Tropical Ford responded

Thank you so much for the wonderful review! We're so excited to hear that you had a great buying experience at Tropical Ford and we can't wait to work with you again!

May 20, 2021

This is the most unprofessional company I have ever done business with. My 2019 Ford escape completely died in the middle of the highway. I had to get my car towed here and they said they would fix it. I More

by AmyA5216
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Gerson Bueno
May 25, 2021 -

Tropical Ford responded

This is the most unprofessional company I have ever done business with. My 2019 Ford escape completely died in the middle of the highway. I had to get my car towed here and they said they would fix it. I have a full bumper to bumper warranty on my car that I paid extra money to have and this warranty also covers a rental car. When I picked my car up they said that I tripped some kind of "switch" that I didn't even know existed and tried to charge me $125 to fix it. I explained to him that I had this warranty and that I was not going to pay. He waived the fee. I left the dealership. The next day I get a charge on my credit card for the full price of the rental car...which SHOULD have been included. When I called Hertz to dispute this charge I was told that the manager of Tropical Ford went over there and told her that I was a "problem" customer and to charge me as much as she could charge me. This is completely out of line and unprofessional. I will NEVER bring my car to this dealership and if anyone HAS a full bumper to bumper warranty that they paid an excessive amount of money for thinking that this dealership will honor it...GO SOMEWHERE ELSE!!!!!! This place looks for reasons to scam you and take your money.

May 16, 2021

It would be wonderful if the center tv could be used to It would be wonderful if the center tv could be used to notify the customer when their car is ready. There is a problem with communication and hearin More

by MELSTER1951
Recommend Dealer
Yes
Employees Worked With
May 19, 2021 -

Tropical Ford responded

Thank you for taking the time to leave this feedback. We will discuss your recommendation with our management and service department. We work hard to make sure that our customers receive prompt and courteous service. If you would like to discuss this matter in greater detail, please reach out to Carlos Sheppard at (888) 215-2256.

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