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Tropical Ford

Orlando, FL

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1,650 Reviews
Orlando-Based Family-Owned Ford Dealership Here to Support Your Dreams Put your faith in the dealership that puts you first. At Tropical Ford, we understand what it takes to help you achieve your goals. 2023 will mark 40 years in business, proving our longevity is driven by our desire to serve you. Our no pressure environment is a welcome breath of fresh air, helping you get the most out of your car buying experience. Our highly trained sales team works hard to ensure you enjoy a worry-free shopping experience. Whether you're a first-time shopper or one of our beloved return customers, you're always in great hands when choosing Tropical Ford in Orlando.
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9900 South Orange Blossom Trail

Orlando, FL

32837

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Showing 1,650 reviews

August 25, 2021

Elise in service does a great job. Very trustworthy and conscientious. Always take my cars to her More

by Dmoto
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elsie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 01, 2021 -

Tropical Ford responded

Thank you for the 5-star review! We're happy to hear your service appointment went well. We look forward to working with you again!

August 22, 2021

Took my ford taurus to tropical ford, Hernan service advisor took care of all my service needs to keep the car rolling great. Very very happy with the service and good prices too. Thanks Hernan. More

by Christopher Olmeda
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Hernan Fontana
Aug 26, 2021 -

Tropical Ford responded

Thank you for the kind words, Christopher! Customer service will always be one of our team's highest priorities and it's great to hear how much you enjoyed working with Hernan! We appreciate you trusting us with your Tauras to get the best quality service and we hope you come back soon!

August 13, 2021

Came for an oil change and was out in an hour. Everyone was very friendly and they all know me by name. I was a little upset because I had a maintenance service plan but even though the time and miles was More

by wendyreiman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2021 -

Tropical Ford responded

Thank you for taking the time to share your experience with us! We are so glad to hear that you enjoyed working with our service team. If there is anything else we can help with in the future, please let us know!

July 30, 2021

Worst dealership experience ever. Truck broke down the next week and it was a $1,000 repair. Entire management staff was terrible! Jose was finance and he was no help at all! Trade truck over year ago bec More

by glenncolungalogj
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jose Gutierrez
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 02, 2021 -

Tropical Ford responded

Thank you for taking time to leave this review. We would like to discuss this matter with you in greater detail. Please reach out to Carlos Sheppard at (888) 215-2256.

Aug 03, 2021 -

Tropical Ford responded

Thank you for taking time to leave this review. We would like to discuss this matter with you in greater detail. Please reach out to Carlos Sheppard at (888) 215-2256.

July 29, 2021

Tropical Ford was accommodating and professional while my truck was serviced. They are also Veteran friendly as well which is very important to me! There was a misunderstanding during the process and they More

by GreenMarine33
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Isabel Langenderfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Vitalie Munteanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elsie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Service Manager Sean, Anthony Ferrrando, Gerson Bueno
Aug 02, 2021 -

Tropical Ford responded

Wow! Thank you for leaving us such a wonderful review! We are delighted to hear that you had a great experience with our team here at Tropical Ford! It's customers like you we love seeing again and again! Please let us know how we can continue to help with your car and service needs!

July 26, 2021

Some of the worst customer service I have ever experienced in the Service Center. I dropped off my car on Thursday morning at 7:30am for an appointment. I have to call at 4:00pm to even find out w More

by Jphacker18
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Gerson Bueno
Aug 18, 2021 -

Tropical Ford responded

Thank you for taking the time to leave this feedback. First, we are happy to hear that our receptionist was able to help you with this matter. Like many other businesses right now, we are working through being short staffed. We understand your frustration with the communication issues, and we have discussed this with both our service manager, the service advisors and the technicians in question. We would like to discuss your experience in greater detail. Please reach out to Carlos Sheppard at (888) 215-2256.

July 21, 2021

I always get great service there....have been a customer for 5 years. They never try to upsell me anything that I do not need. More

by Kcurtin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Anthony Ferrrando, Santiago Hernandez
Jul 23, 2021 -

Tropical Ford responded

Thank you for sharing your 5-star feedback with us! It's always a pleasure serving you and we look forward to working with you again soon!

July 12, 2021

Outstanding experience from checking in to picking up the vehicle. Elsie Martinez is a top notch service advisor whose result focused customer service combined with Raphael Permaul's unsurpassed technical kn More

by jsingam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elsie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Raphael Permaul
Jul 16, 2021 -

Tropical Ford responded

Wow! Thank you for leaving us such a great review! Elsie and Raphael are great assets to our team and were more than happy to help! Please let us know if there is anything else we can do for you, and we hope the team can help you again soon!

July 05, 2021

I have purchased 2 vehicles from Tropical Ford. I like the personal service you get and lifetime free oil changes. I was there for a long time Saturday July 3 for just an oil change. I had already seen More

by accudata98
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elsie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Langenderfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hernan Fontana, Carlos Sheppard, Anthony Ferrrando, Gerson Bueno, Santiago Hernandez, Donny Larson
Jul 07, 2021 -

Tropical Ford responded

Thank you for your great review and your understanding! We appreciate your continued loyalty to Tropical Ford and we look forward to many more years of business together!

June 30, 2021

I have taken my car to three Ford dealers in the Orlando area, SUn Ford, Peacock Ford and Tropical Ford. Sunstate is close to where I live but it's service has gone downhill and has left me questioning t More

by bthomasreinitz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I believe the service was supervised by a guy named Joe who was very helpful. He wore a hearing aid and should be commended for his good customer service, Gerson Bueno, Santiago Hernandez
Jul 01, 2021 -

Tropical Ford responded

Thank you for giving the Tropical Ford team the opportunity to help, we're happy to hear that we've been able to do a better job than other stores. It was great getting to have you here, and we look forward to seeing you again next time!

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