Tropical Ford

BEWARE OF SERVICE DEPARTMENT 8/11/2014 BEWARE OF THE SERVICE DEPARTMENT We were in the market to add another vehicle to our painting company fleet. We found a used Ford E250 in 8/11/2014 BEWARE OF THE SERVICE DEPARTMENT We were in the market to add another vehicle to our painting company fleet. We found a used Ford E250 in Orlando from a private owner. I called Tropical Ford which was the closest dealer to the gentleman who owned the truck. I spoke with Steve , a service rep asked him if they would inspect vehicle. He said yes, I'll be here on Saturday I'll make sure I take care of you. We drove down from Ocala on Saturday, met with the gentleman selling the vehicle, took it for a test drive... DROVE GREAT ! Tropical Ford put it on the lift said give us about an hour, we will let you know if we find anything wrong. After the first hour, Steve said their were some issues, showed us the list gave us a price and said it will not be any more than this. We purchase the vehicle from the private owner. After that happened, Steve says how the vehicle is NOT safe to drive back to Ocala and a $2500.00 fix went to a $4300.00 fix. We have NO CHOICE as it is now Saturday afternoon almost closing time, we leave the vehicle to be fixed with what we discussed and have on paper with Steve being promised it will be ready one week from then. Friday morning I decide to call Steve to confirm pick up for Saturday morning as discussed. He informs me that their were additional items they found and they fixed.... But their is an additional LARGE CHARGE. I asked to speak with the Service Manager (Gaylin). He said that additional items were fixed. I said who authorized that, I NEVER GOT A PHONE CALL ON ALL THE SUPPOSED EXTRA PARTS IT NEEDED AND TO TOP IT OFF THEY TOOK OFF PARTS THAT THEY DIDNT THINK THAT WAS THAT IMPORTANT ( front suspension, ball bearing etc) . Gaylin said Steve was suppose to call you and inform you of all the extra charges. I said he did not. Gaylin says " Shame on him". I say that's how you handle this, if this was my employee he would be fired on the spot. Gaylin said I'll do those items for half off and I promise it will run like a gem and be done Satirday afternoon. He called Saturday af 1:30 to let us know it was done they test drove it and everything runs perfect. I asked will you be there when we pick up. He said defiantly. We arrived and Gaylin just had left for the day we were told and to our disbelief Steve the service rep was there. We left with the truck got 18 miles on the highway and it overheated and we were stuck. I called to let them know, and of course no one could help. We towed the vehicle 77 miles back to ocala . I left Gaylin the Service manager a message Saturday. Today is Monday evening, still no phone call back. I also left a message for Brian , Galin's boss and Mr. Massey the owner. Obviously they got our money so they could care less that they did shady work, lie and deceive people. NO ONE SHOULD EVER GET VEHICHLES SERVICED OR BUY A VEHICLE HERE. MAYBEE THEN THE OWNER WOULD WAKE UP AND RESTAFF HIS EMPLOYEES WITH HONEST PEOPLE. More

Stephen Bundy Jonathan was very friendly, and even though we were not looking at a Ford we was very knowledgable of the car we were looking at! Jonathan was very friendly, and even though we were not looking at a Ford we was very knowledgable of the car we were looking at! More

Very helpful Johnny Pereze was extremely helpful through the whole process of buying my new vehicle, and went above and beyond to answer questions for me. Though a Johnny Pereze was extremely helpful through the whole process of buying my new vehicle, and went above and beyond to answer questions for me. Though a manager above him was very short with us and rude, Johnny and the finance guy (Gary I believe) were great! More

Review for Elias Guevara Great customer service. Patience w/ my many questions. Knowledgeable and friendly. Took as much care with us as my son would. So kind. Thanks much! Great customer service. Patience w/ my many questions. Knowledgeable and friendly. Took as much care with us as my son would. So kind. Thanks much! More

Got my F-150 I came in knowing what I wanted and this isn't my first time buying a vehicle but usually I get stuck with sales people who try showing me used vehicl I came in knowing what I wanted and this isn't my first time buying a vehicle but usually I get stuck with sales people who try showing me used vehicles or something else and listening to me.well Johnny was great he listened he kept what I wanted and kept me right at the budget I told him I had! great experience and it was really fast aswell ! More

Excelente Experiencia!!!! Compre mi Primera Ford Escape en el 2012 y regrese en el 2014 por una nueva. Jonathan con su experiencia, profesionalismo, simpatia y lo mas important Compre mi Primera Ford Escape en el 2012 y regrese en el 2014 por una nueva. Jonathan con su experiencia, profesionalismo, simpatia y lo mas importante, entiende tus necesidades y ofrece soluciones. De este dealer sales siempre satisfecho. Gracias a todo el equipo y sigan adelante More

excellent service This is my second car I buy from Jonathan he has my business for life since he made me part of his circle of customers for life This is my second car I buy from Jonathan he has my business for life since he made me part of his circle of customers for life More

purchase of a used car My son and I stopped by to look at an exterra. Elias met us and was very helpful and friendly. He worked with us and got us a good deal. The proces My son and I stopped by to look at an exterra. Elias met us and was very helpful and friendly. He worked with us and got us a good deal. The process went very quickly and without any problems. We would definitely recommend Elias and Tropical Ford when looking for a vehicle. More

Good experience Johnny was great , he was nice the whole way listener to what I wanted and even stayed late to help me move my stuff over ....good time a Tropical for Johnny was great , he was nice the whole way listener to what I wanted and even stayed late to help me move my stuff over ....good time a Tropical ford More

Ford Edge 2014 I was recommended to Tropical Ford by a friend to see Devon.After test driving and checking out the numbers, I decided to purchase the Ford Edge. Grea I was recommended to Tropical Ford by a friend to see Devon.After test driving and checking out the numbers, I decided to purchase the Ford Edge. Great customer service from Devon. More