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Tropical Ford

Orlando, FL

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Employees
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1,650 Reviews
Orlando-Based Family-Owned Ford Dealership Here to Support Your Dreams Put your faith in the dealership that puts you first. At Tropical Ford, we understand what it takes to help you achieve your goals. 2023 will mark 40 years in business, proving our longevity is driven by our desire to serve you. Our no pressure environment is a welcome breath of fresh air, helping you get the most out of your car buying experience. Our highly trained sales team works hard to ensure you enjoy a worry-free shopping experience. Whether you're a first-time shopper or one of our beloved return customers, you're always in great hands when choosing Tropical Ford in Orlando.
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9900 South Orange Blossom Trail

Orlando, FL

32837

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Showing 1,650 reviews

May 09, 2016

Great experience Vitali was great and help me get a very good deal. I'm happy with the new truck!. I'll come back to this dealership. More

by karpito
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vitali Munteanu
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May 10, 2016 -

Tropical Ford responded

We are happy to hear that Vitali was able to help in making your car buying experience an exceptional one! Enjoy your new truck and we look forward to working with you again in the future! Let us know if there is anything else we can do for you in the meantime.

April 29, 2016

Excellent dealership My salesman Mark Matadin did a excellent job demoing the 2016 Ford Mustang to me and my wife. We really like the car and purchased it the same day. Ov More

by TPmustang
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Matadin
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May 02, 2016 -

Tropical Ford responded

Thank you for your recommendation and kind words about Mark! We appreciate you taking the time to share your positive feedback. Let us know how we can help again in the future, and enjoy your new 2016 Ford Mustang!

April 17, 2016

New lease Jonathan previously was my salesman for my 2013 Ford Fusion. Helping me every step of the way. Now as head of the finance department he was able to sw More

by Jmasem1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Devon Bignall, Jonathan Mella
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Apr 17, 2016 -

Jmasem1 responded

I also forgot to mention Devon Bignall! This salesman is the best you can find in the industry! He never pushed me and persuaded me. I was at the end of my lease and had to make the right decision. I told him exactly what I needed and what I could afford. Devon researched my options and helped me understand the outcome of those options. He showed care and support while I was making my decision. Devon made sure everything was perfect with my new vehicle from inside and out. He's amazing and I couldn't say enough about his service. Also the sales manager Jack was also just as amazing. Everybody at Tropical Ford should be happy about their service towards the customers!

Apr 18, 2016 -

Tropical Ford responded

We truly appreciate you taking the time to give our dealership and employees endless compliments! Jonathan, Devon, and Jack are key assets to our Tropical Ford team and will really be grateful for all the kind things you said. Ensuring that you get exactly what you want and are comfortable with the entire buying process is important to us. We hope you are enjoying your new 2016 Ford Fusion and we look forward to working with you again!

April 06, 2016

Do not use service department Lack of communication, estimates changes higher not lower ,Turn around time ridiculous Doubtful truthfulness. Hope van is repaired correctly.I would More

by James1959
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Service, receptionist , cashier , service tech
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Apr 19, 2016 -

Tropical Ford responded

Thank you for your business, and thank you for taking the time to share your experience. We are sorry you felt your recent service visit did not meet your expectations. We strive to provide the best, most honest service to our customers and hope to have another opportunity to help you in the future. Please reach out to Jack Swain (888-215-2256) so we can address any other concerns you may have.

March 23, 2016

Patient and helpful- ask for Mark Roeseman I worked with Mark Roeseman to purchase a Pre - Owned vehicle. He was patient - even when I asked him tons of questions and looked at several differen More

by Jessica
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mark Roeseman
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Mar 30, 2016 -

Tropical Ford responded

Thanks for the positive feedback, Jessica! It's great to hear that you were provided with an excellent buying experience with Mark! Please let us know if there is anything else we can do for you! We truly appreciate your business, thank you!

March 22, 2016

Great car buying experience Although I had not planned to buy a car, after two hours I came out an had bought a car. The sales representative Mr Vitalie Munteanu was very knowled More

by micky16
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vitalie Munteanu, Charles Martin, Jonathan Mella
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Mar 23, 2016 -

Tropical Ford responded

Thank you for taking the time to share about your great buying experience with Vitalie and the Tropical Ford team! Ensuring that you get exactly what you want and are comfortable with the entire buying process is important to us. We're happy to help with any future care or service needs you may have, and we look forward to the opportunity to work with you again!

February 23, 2016

2016 Ford F150 Stop by Tropical Ford on my way home,met Devon Bignall who was very knowledgeable about his truck and gave me good demo plus test drive.Few days after More

by JERRY 2016 f150
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jack Grace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devon Bignall
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January 23, 2016

Great service great price. We knew what we wanted before we came in,as our salesperson over the years already picked out the exact car for us.Great job again Devon. More

by Tropical experience.
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Devon Bignall
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January 23, 2016

Went above and beyond! I had such an amazing experience at Tropical Ford. My salesman Vitalie went above and beyond to make sure my goals were met when buying my F150. Vital More

by DJames
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Vitalie Munteanu
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January 16, 2016

Excellent car salesman I had a great shopping experience at Tropical Ford. I was well attended by Saleman Mark Matadin and he listen what I wanted and pick the right vehicle More

by BWoodruff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mark Matadin
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