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Tropical Ford

Orlando, FL

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rated
1,650 Reviews
Orlando-Based Family-Owned Ford Dealership Here to Support Your Dreams Put your faith in the dealership that puts you first. At Tropical Ford, we understand what it takes to help you achieve your goals. 2023 will mark 40 years in business, proving our longevity is driven by our desire to serve you. Our no pressure environment is a welcome breath of fresh air, helping you get the most out of your car buying experience. Our highly trained sales team works hard to ensure you enjoy a worry-free shopping experience. Whether you're a first-time shopper or one of our beloved return customers, you're always in great hands when choosing Tropical Ford in Orlando.
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9900 South Orange Blossom Trail

Orlando, FL

32837

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Showing 1,650 reviews

January 13, 2021

Went for a recall and explained the advisor the driver door latch was broken. Never fixed it, did not quote the request, did not explained was not part of the recall, simply ignored my request and when pi More

by srivera1206
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Donny Larson
Jan 25, 2021 -

Tropical Ford responded

Thank you for taking time to leave this feedback. We would like to discuss your experience in greater detail. Please reach out to Carlos Sheppard at (888) 215-2256 at your earliest convenience.

January 06, 2021

Good service , not to much to say, nothing special but they made the change oil good I think as fast as possible and I felt so glad with the results More

by Eric
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jan 22, 2021 -

Tropical Ford responded

Eric, thank you for the review! Our team works hard to get our customers back on the road as efficiently and safely as possible, and we're glad to hear Hector succeeded. Thank you for choosing Tropical Ford for your service needs and we hope to see you back next time.

January 06, 2021

An amazing place to get all your car needs,from service,sales,body shop. Very good experience with them !! Would recommended them to anyone. M More

by BIERD0324
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitalie Munteanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elsie Martinez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Hector Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Langenderfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Hernan Fontana, Carlos Sheppard, Anthony Ferrrando, Santiago Hernandez, Donny Larson, Jose Galvan
Jan 22, 2021 -

Tropical Ford responded

Thank you for the fantastic review! We're glad to hear that you appreciate all the options Tropical Ford provides. Thank you for choosing us for your service needs and we look forward to working with you again next time!

January 01, 2021

Some issues were fixed but the radio has been an issue for 4 years and it is still not fixed on the 2016 f150 lariat More

by j.l.perez13
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Vitalie Munteanu
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 21, 2021 -

Tropical Ford responded

Thank you for taking the time to leave this feedback. We understand your frustration with this issue. Please reach out to Carols Shepherd at (888) 215-2256.

January 01, 2021

Excellent service provided by Ron. Quick, efficient and right to the point. Tropical Ford keeps on improving it's services every single day. Thank you More

by ROLANDO.FIGARI
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ron
Jan 22, 2021 -

Tropical Ford responded

Thank you for the fantastic review! We strive to provide a top-notch customer service experience each and every time, and we love to hear shout-outs like this that show our great team members succeeded. We appreciate you choosing Tropical Ford for your service needs and we look forward to seeing you back next time.

December 31, 2020

What an awesome experience at Tropical Ford. Everyone was extremely helpful. I highly recommend Tropical Ford for your service needs. They were willing to go above and beyond. More

by BILLYREED99
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Hector Mendez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Langenderfer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jan 04, 2021 -

Tropical Ford responded

Billy, we're glad you had the kind of visit we strive for, and we appreciate you taking the time to leave us a great review!

December 31, 2020

Wonderful experience ! I would definitely recommend Tropical Ford! Everyone we worked with were outstanding! Santiago in the Service Department was wonderful! Jose G. Was a wonderful and considerate More

by JUDYSTERMER
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jose Gutierrez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Santiago Hernandez, Jose Galvan
Jan 04, 2021 -

Tropical Ford responded

Thanks, Judy! Your five-star rating and recommendation mean a lot to us. We'll be continuing to work hard to exceed your expectations with every visit!

December 30, 2020

Very quick to get your vehicle into service. I have been updated on the status of my vehicle and quick turnover for daily maintenace on your vehicle. More

by F150GRL
Recommend Dealer
Yes
Employees Worked With
Gerson Bueno
Jan 04, 2021 -

Tropical Ford responded

Thanks for choosing to service your vehicle with us! We work hard to provide top-notch care while getting you back on the road and about your daily life as quickly as possible. We hope to see you again!

December 30, 2020

This has been the WORST experience I have ever had in the 12 years I've owned Ford vehicles, and I've had some bad ones. I have previously had issues with my coolant hose from the reservoir and have had it r More

by EBOAT11
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ron Simone
December 29, 2020

They always do a great job! Way to go! This is the third truck I purchased from Tropical Ford, and They always take excellent care of my vehicles. More

by Rufus Redding, III
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Carlos Sheppard
Jan 04, 2021 -

Tropical Ford responded

Thank you, Rufus! It's always a pleasure working with you, and we are glad we continue to earn your loyalty to Tropical Ford. Congratulations on another great truck purchase! Let us know if we can help with anything else.

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