Tropical Ford

Worst service I took a Ford Transit to fix the rear A/C. Before taking to Ford I took it to Pep Boys twice they could not figure it out what was wrong, I took to F I took a Ford Transit to fix the rear A/C. Before taking to Ford I took it to Pep Boys twice they could not figure it out what was wrong, I took to Ford expecting it to be fixed, they said that the evaporator needed to be replaced with some other stuff, well $1,500.00 later I picked up the van and had the same issue the A/c would turn on and off. Ford finally fixed the issue. I later spoke to the mechanics at Pep Boys and they said what Ford changed did not have anything to do with the issue, they had checked all that. Last time I take to Tropical Ford. This is the 2nd time I take a vehicle there in 6 moths and I am charged for work done and the vehicle comes out with the same issue it was taken to get fixed; previously was an electrical on a Ford E350 Econoline. More

Very poor customer service Went to dealer for problem with my sunroof. Service department said the rubber gasket needed to be replaced. Elsie Martinez opened the sunroof and sa Went to dealer for problem with my sunroof. Service department said the rubber gasket needed to be replaced. Elsie Martinez opened the sunroof and saw that the rubber was frayed. I agreed to had it replaced. I gave Tropical Ford the $505 for the repair. I tried it for the first time 3 days later and it opened but would not close. I brought it back to the service department and told them it would no longer close. Elsie offered me a rental car free of charge because she thought our extended warranty covered it. Late in afternoon Elsie called me an said the motor was broken, however she saw and witnessed that the roof opened and closed on my first visit there. I am confident that during the gasket installation , one of the service people broke the motor and would not own up to it. They would replace it for a mere $2750.00. I called the Ford Corporate offices and asked for help. The regional manager Mike Obanion called me and told me he spoken to the service department at Tropical Ford. They said the work was not under warranty but offered me $800 off of the $2750.00. I wasn't questioning the warranty, I was appalled that they weren't owning up to faulty workmanship and refusing to admit that they broke the motor. I mentioned to Mr. Obanion that Mr. Stewart told that the sunroofs were a piece of junk and should not be used. Mr. Obanion was okay with that, as he said that was freedom of speech. TOTALLY disgusted Tropical Ford's Service Department and the employees I dealt with............NEVER will I recommend Tropical Ford. More

Great service! Jonathan Gonzalez was really helpfull. This is my second time at tropical ford! Ill definitely come back! Thanks for everything! I totally recommend t Jonathan Gonzalez was really helpfull. This is my second time at tropical ford! Ill definitely come back! Thanks for everything! I totally recommend tropical ford in central florida More

Recall Inspection Made an appointment and kept it! Staff handled it from there, efficient and professional. Inspection complete, no concerns, back on the road. Went Made an appointment and kept it! Staff handled it from there, efficient and professional. Inspection complete, no concerns, back on the road. Went to breakfast. More

Best salesman! Visited tropical ford looking at used Ford fusions, Luis came out and told me about the new focus, and how I may be able to get a better deal! Ended u Visited tropical ford looking at used Ford fusions, Luis came out and told me about the new focus, and how I may be able to get a better deal! Ended up driving out with a 2017 Ford Focus and couldn’t be more grateful! Thank you Luis for be an amazing salesman! And look forward into doing business with you in the near future, If not for me then for friends and family! More