Tropical Ford

Quick and polite I was I. And out in under an hour. They were polite and very friendly. I like that they had monitors there to watch your car getting worked on. I was I. And out in under an hour. They were polite and very friendly. I like that they had monitors there to watch your car getting worked on. More

New tires Tires and alignment completed very well. Had to wait over an hour for the tires to be picked up in Clermont even though they knew the day before I was Tires and alignment completed very well. Had to wait over an hour for the tires to be picked up in Clermont even though they knew the day before I was coming in. The tires should have been there already. More

Good experiance It was a great experiance. Mike was very positive through the whole process. I would go back again. They gave me a great price for my trade in. It was a great experiance. Mike was very positive through the whole process. I would go back again. They gave me a great price for my trade in. More

Service I am just satisfy with the Service Dept. Carlos is great guy and very caring. The work on my car has been great and the prices has been reasonable. I am just satisfy with the Service Dept. Carlos is great guy and very caring. The work on my car has been great and the prices has been reasonable. More

Tropical experience.. Our experience with Jason was less than stellar, he did not interact really well with us. I felt like he was put off with us and the fact that we did Our experience with Jason was less than stellar, he did not interact really well with us. I felt like he was put off with us and the fact that we didn't bring the truck we were trading in. He seemed to have little experience with the process and what needed to get done. I was expecting to get a call from him to follow up with us, we never got a call, not even to thank us for the sale. Really poor salesmanship. Not sure he knew a lot about the truck we were looking at and not sure of all the features. Michael on the other hand was great, he interacted with our boys and he made us feel like he genuinely wanted to help us! I wish Michael had waited on us in the beginning, he needs to get the majority of the credit for the sale. He has the right demeanor to deal with people and really tried to help us. I was a little dismayed that we didn't get a full tank of gas, we had 46 miles until empty! I had to run out that night and put in gas. I also think your website says we were supposed to get a gift card? We didn't get that either. I also thought the process for determining the final payment was a little long, I know we had to wait on the bank but it seemed a little longer than it should have been. Jose was amazing! He made the final process enjoyable and gave us some advice that we truly took to heart, I really like him and my wife was put at ease by him. If we ever need another vehicle, we would return to Tropical just because of Michael and Jose. More

No stress Purchased all my cars from there. Staff is friendly, helpful. Great experience everytime. Itd nice that they remember our faces and even names. I woul Purchased all my cars from there. Staff is friendly, helpful. Great experience everytime. Itd nice that they remember our faces and even names. I would recommend to anyone. More

Awesome customer service Always a happy customer here for service! Carlos is great and very caring for his customers. They always make sure everything is taken care of. I forg Always a happy customer here for service! Carlos is great and very caring for his customers. They always make sure everything is taken care of. I forgot to tell them about the recall my vehicle had and they took care of it without me even asking. Also went in to sales to check about ending my lease and getting into a new vehicle. Vitalie is super friendly and patient. Jonathan is also helpful in trying to make the magic work! More

SYNC UPDATE My Lincoln was in need of the newest update so I could use the new WAZE feature and they did a great job! Tropical Ford was professional and David my My Lincoln was in need of the newest update so I could use the new WAZE feature and they did a great job! Tropical Ford was professional and David my service advisor was quick to assist and make sure things were done in a timely manor. More

Very professional. Excellent service and response. Very professional service staff with exceptional knowledge of the vehicle. All needed repairs done promptly and correctly completed. Management sta Very professional service staff with exceptional knowledge of the vehicle. All needed repairs done promptly and correctly completed. Management staff is very good at problem resolution. Highly recommended and I doubt that I will buy a new vehicle anywhere else. More

Nice and reliable Very responsible reliable service Carlos and Juan. were on top of everything and very helpful”thank you for everything you do you guys are awesome!!! Very responsible reliable service Carlos and Juan. were on top of everything and very helpful”thank you for everything you do you guys are awesome!!! More