Tropical Chevrolet

⭐ ⭐ 2-Star Review: Dishonest Pricing Tactics-- Buyer Beware After receiving a quote from this dealership, it became crystal clear how they operate. They advertise vehicles online with massive discoun Beware After receiving a quote from this dealership, it became crystal clear how they operate. They advertise vehicles online with massive discounts; in my case, over $7,000 off MSRP, to appear competitive and draw interest. But, once you engage with them, they load the quote with over $6,000 in inflated, questionable fees and “optional” add-ons that were never disclosed upfront. Here’s what they tried to sneak in: $1,390 for “Paint Protection” – likely a cheap spray or sealant that costs them next to nothing and offers little long-term benefit. $1,390 for “Fabric Protection” – something like Scotchgard, which can be bought for under $20. That’s $2,780 total for basic protections that would cost under $100 to apply yourself, and probably aren't even top-tier products. $1,390 for a “Voltswitch GPS” – a GPS tracker most customers don’t request, typically worth around $100. $395 for wheel locks – a $40 accessory available anywhere. $979 for a “Pre-Delivery Service Fee” – essentially charging for vehicle prep already paid for by the manufacturer. $497.50 for an “Electronic Filing Fee” – an absurd fee for DMV paperwork that most dealers charge a fraction of. In total, that’s over $6,000 in padded costs. This completely erased the advertised "$7,000 discount." This is a TEXTBOOK bait-and-switch tactic: lure you in with an attractive price, then make up the difference with overpriced, unnecessary extras. When I pushed back, they claimed, “You’re still getting $7,000 off MSRP.” But that’s just smoke and mirrors. I was actually being charged that money back under different names. that is called deception. Worse, I was ready to pay cash, no financing, no trade; just a straightforward, simple transaction. The listing price looked great, but when I asked for confirmation over the phone before driving from Palm Beach to Miami, they refused to discuss anything unless I came in. Eventually, they sent a quote filled with all the above junk fees (none of which were mentioned in the listing.) If they’re this deceptive with a cash buyer, imagine what goes on in their service department! Upselling, inflated repairs, unnecessary charges? This is exactly the kind of behavior that gives car dealerships a bad name. It’s misleading, unethical, and a complete waste of time. If you're still considering buying here, demand an itemized quote upfront, scrutinize every charge, and be prepared to walk away. Better yet, buy from a dealer that doesn’t rely on deception to close a sale. They're out there. More

Sales agent Rudy was great. He was so helpful and took his time to find a deal I was comfortable with. He was so helpful and took his time to find a deal I was comfortable with. More

Excelente servicio al cliente y muy agradecido con Rom , Enzo y Rey que nos ayudaron en todo momento y nos fuimos súper contentos con nuestra compra , increíble el confort de los autos . Enzo y Rey que nos ayudaron en todo momento y nos fuimos súper contentos con nuestra compra , increíble el confort de los autos . More

Personal muy atenta y profesional. Alain, el manager; rayhon, el financista y Roman, el vendedor permitieron que la compra sea un éxito! Pronto voy por el segundo carro con ustedes!! Alain, el manager; rayhon, el financista y Roman, el vendedor permitieron que la compra sea un éxito! Pronto voy por el segundo carro con ustedes!! More

Estoy muy agradecida con todo el personal de tropical Chevrolet fue muy atento sobre todo con Pedro q hizo todo para complacernos igual q el administrator ,gracias estoy feliz con mi carro Chevrolet fue muy atento sobre todo con Pedro q hizo todo para complacernos igual q el administrator ,gracias estoy feliz con mi carro More

I received excellent service today, Rudy and Skylar was the best. Both were very knowledgeable and work hard to get me the best deal. the best. Both were very knowledgeable and work hard to get me the best deal. More

Very good salesman Frank Matos and Rudy De Lemos they help us very professionals and helpful we recommend them and dealer very clean and fast process help us very professionals and helpful we recommend them and dealer very clean and fast process More

Estoy super feliz y agradecida con la atención del excelente vendedor de carros Gustavo G , su experiencia se iso notar desde el principio muy amable y atento en todo momento!!! Gracias Gustavo por s excelente vendedor de carros Gustavo G , su experiencia se iso notar desde el principio muy amable y atento en todo momento!!! Gracias Gustavo por su servicio brindado saludos cordiales!!!! More

Amazing service like always , specially Mr Roberson . His service is above and behond. Tropical Chevrolet in Miami . I can forgot finance guy also the best . Best way they speaking my language , they mak His service is above and behond. Tropical Chevrolet in Miami . I can forgot finance guy also the best . Best way they speaking my language , they make me feel like home More

Este es nuertro tercer carro que compramos con Frank, y como siempre, nos ha ayudado en todo el proceso, desd el inicio al final, con las mejores recomendaciones y el mejor conocimiento de cada vehiculo ys como siempre, nos ha ayudado en todo el proceso, desd el inicio al final, con las mejores recomendaciones y el mejor conocimiento de cada vehiculo ys especificaciones! Para el proximo carro que vayamos a comprar, volveremos a buscar hacer negocio con Frank!!! More