Tropical Chevrolet

Terrible customer service I purchase my car on August 14 2015 and from that moment been nothing but trouble I was promise that my bumper would get fixed on my car and it is now I purchase my car on August 14 2015 and from that moment been nothing but trouble I was promise that my bumper would get fixed on my car and it is now September 23 2015 and my bumper is still damage since then I have been going back and forth with the dealer and no one has tried to help me but yet they are still asking for a $350 deposit smh More

Idiots The very worst service experience I have ever had in my life. Been trying to bring my Corvette in for an oil change for almost a week - they can't fig The very worst service experience I have ever had in my life. Been trying to bring my Corvette in for an oil change for almost a week - they can't figure out how to call me back. Do not go here !! More

Horrible Staff and Even worse Management - DO NOT GO HERE! I went to Tropical Chevy to buy a Stingray, I informed them I was paying cash and didn't want a test drive, I just wanted to buy the car. They then im I went to Tropical Chevy to buy a Stingray, I informed them I was paying cash and didn't want a test drive, I just wanted to buy the car. They then immediately requested to view my credit (which is not something you do when buying a car cash) but either way, I obliged and allowed them to pull my credit, not 10 minutes later the General Manager comes out and sees that I have 1 repossession on my record (from a vehicle I helped a friend finance by co-signing for him, but he didn't keep up with the payments) and calls me a "Flake" and some other expletives for "Wasting (his) sales' guy's time" and then tells me to leave. This was by far the WORST experience that I have had at a car dealership and it is quite apparent that the management supports this type of behavior and maybe even encourages it. DO NOT GO TO THIS DEALERSHIP, they are condescending, unprofessional, rude, and disrespectful. I came in with a positive attitude, ready to buy a car and about to give them my money and I left with a horrid taste in my mouth and anger. More

Poor Experience Terrible service from used car department, although you may be able to get a good price, they treat you poorly and try to make you think they are doin Terrible service from used car department, although you may be able to get a good price, they treat you poorly and try to make you think they are doing you a favor by selling to you. In general they are useless, especially if they agree to perform any maintenance or repair after a sale. I am just glad I spotted some serious issues before I purchased, but I was hopeful they would correct them as agreed. They will try to wait past 30 days because if the buyer is not able to take care of it by then, the small print says they will not be obligated to do it. Service department seemed customer friendly and geared to helping customers out, also the used cars have competitive prices if you are willing to stick in the negotiation and handle rude people. More

This place is horrifying. I took my new BMW to get repaired there because it was recommended by my insurance agency. The work they did on my bumper looked like I took it to som I took my new BMW to get repaired there because it was recommended by my insurance agency. The work they did on my bumper looked like I took it to some guy in the back alley to get fixed for $50. There were many scratches on it and the paint job was very uneven. On top of that they put some extra small dents on other parts of my bumper and even doors. They claimed to have washed the car but it reality it was a lot dirtier than when I brought it in. My light interior had black stains all over the back seats and some blue like ink stains on the floor. There were dog hairs everywhere, and dark prints all over the seats. I had to pay a $500 deductable to my insurance agency after all of this. I learned my lesson not to bring a luxury car to a cheap car dealership. More

Dont got to TROPICAL CHEVROLET Check it out. Im an idiot for buying the car while it was raining. Right when i got home i noticed there was birds chirping in the engine. Couldnt hea Check it out. Im an idiot for buying the car while it was raining. Right when i got home i noticed there was birds chirping in the engine. Couldnt hear it over the rain. Took it to Pembroke Pines Chevy the next day and they replaced the belt and the tensioner(said the belt onoly had 4 of the 6 ribs left on it and the spring was completely broken and i was lucky i even made it there) Also be4 they released the car to me they did the recall on the steering or something and they forgot to even mark it in the computer Pemborke Pines almost did it again until they relized it was already done. SMH. Then the squeaking was still there and it was some gasket around the dipstick took Pines chevy 4 seperate days over a 10 day peroiod to figure it out. Was some gasket around the dipstick. And i did make them promise to patch it for me. But its actaully been a terrible buying experience i dont even trust bringing my car back to them. Dont want anyone there touching my car! TROPICAL CHEVROLET ON BISCAYNE! DO NOT GO THERE! The guy who does the paperwork at the end lied to me as well trying to get me to buy 4 year warranty said i only have 10 months left on worranty that the guy be4 bought it in 2012. Was all lies. Found out from pines i still had 26 months warranty left.SMH Anyhow So i called my salesman(yojano) about the leather patch they owed me like 5 times within 2 weeks always promised a call back and never got one. So i called the dealership and talking to Indiana and Indie (two girls there) on 3 seprate occasion also promising to call me back when they figure it out. Never did. Finally i called to speak to general manger(almost a month since i bought the car at this point) on 3 or 4 seperate occasions and they always tell me hes not in or in a meeting they wont let me talk to him! So i talked to another manager and he said to bring it in wanted me to drop it off so they can send it somewehre to get patched he was very rude cant remember his name. I dont want them anywhere near my car. Most unprofessional dishonest and worst buying experience ive ever had. But the car is running great now and i love it! Just gotta patch the leather so it doesnt rip more. DONT GO TO TROPICAL CHEVEROLET! Not to mention there used car building is so old and small and dirty it feels like it gonna cave in on you. More

Ordered a car but they cancelled it without my approval I gave a deposit and ordered a new 2014 Corvette Stingray on Sept 28 2013. I was told the order was going to be placed on Monday as I did the transacti gave a deposit and ordered a new 2014 Corvette Stingray on Sept 28 2013. I was told the order was going to be placed on Monday as I did the transaction on a Saturday. Monday came around and there was no order placed. After 10 days they finally submitted the order. Then I was told there was a list of people ahead of me. Initially the sales person didn't say how many until a few days later. He then told me there were about 9 people ahead. I asked him why he didn't say anything when I placed the order but he didn't have an answer. I was patiently waiting and after almost 2 months I started to inquiry more about the order. I was initially told I should have the car by the middle of December. I kept on checking the status on the Chevrolet website and it kept giving me the same status (Order Placed). I was also told it would problem take about 6 to 8 weeks once the order went into the next phase. So I was trying to figure out where the holdup was. Was it at the dealership or at GM.? When I tried to investigate further by going to General Motors and GM contacted the dealer, the dealer called me stating they decided to cancel my order saying I would be a problem customer therefore they no longer wanted to sell me a car. All this, after patiently waiting almost 2 months. More

We give Tropical Chevrolet our highest rating because at first their prices on new Corvettes were actually better than used Corvettes on other lots. When we dealt with Jerome Foster as our salesman we were first their prices on new Corvettes were actually better than used Corvettes on other lots. When we dealt with Jerome Foster as our salesman we were impressed with his knowledge about the Corvettes, and answered every one of our questions and concerns even on his own time at home. Since we had the car delivered he took the time to come down so he could show us all the features right there at our home (about 3 hours away). We were unfamiliar with the detailing process and how important it was and drove the car back to Tropical Chevrolet so they could detail it and show us the proper way to care for the finish. We were glad to visit the Tropical Chevrolet facility and look forward to buying our next Corvette there someday and will gladly recommend Tropical to anyone who asks. Thank you for a great experience and a great car, Kevin & Holly Jensen More

I will always give this dealership a great rating as long as Paul, Harris, and Wes are working there. These employees are very friendly, helpful and informed. My next car and my daughters first will a Chevy as Paul, Harris, and Wes are working there. These employees are very friendly, helpful and informed. My next car and my daughters first will a Chevy that will be bought at Tropical Chevolet. More

We have worked with Rodney for a few years now. I had a Malibu and wanted to exchange it for another car. It hadn't worked out until today, however over the past year he's been incredibly helpful in gettin Malibu and wanted to exchange it for another car. It hadn't worked out until today, however over the past year he's been incredibly helpful in getting us information, helping us understand what we could do and what cars would work best for our needs. Today, we traded in the Malibu for a Cruze - and thanks to Jon, Rodney and especially Bob Kenney, it was a quick and painless transaction. Thank you guys! You're great! More