Tropical Chevrolet

DEWEY CHEATEM AND HOWE Car advertised for 20K magically becomes 28K. If they have to lie to get you in the door you obviously can't trust a word they say afterwards. Dealer Car advertised for 20K magically becomes 28K. If they have to lie to get you in the door you obviously can't trust a word they say afterwards. Dealerships like this are why most people would prefer getting a Root Canal than to endure the car buying experience. More

STAY AWAY - I Went to Tropical Chevrolet to trade in my STAY AWAY - I Went to Tropical Chevrolet to trade in my van, a 2010 Routan in perfect shape with full original entertainment system, leather seats , STAY AWAY - I Went to Tropical Chevrolet to trade in my van, a 2010 Routan in perfect shape with full original entertainment system, leather seats , to get a better car with similar features for my kids and family (captain chairs, entertainment system ect.). The sales guy Guiovany showed me the 2020 Traverse, there were two options: one was a silver exterior basic model with nice interior, captain seats and the second option was a white exterior, high country model with the enhanced features that High Country features: leather brown seats, dual sun roof, 6 camera, 4x4 ect .. super nice car with everything I asked, except entertainment for my three kids under 8, which is a necessity. We sat and talked about prices and all that, after 6 hours of being there the manager came out and asked me , what do you want me to do for you to buy the car? I told him I wanted the high country but I need the entertainment system included, if he could give me that in the deal I will purchase the car ... he came out and told me ok all yours high country with the entertainment System all included at the price.. "take it!" the manager said. I went home to see prices and think about it see the entertainment system online, (system nice similar to my van ) and all the Chevrolet accessories I could get, so I went back the next day to close the deal with excitement. After buying the car, they call me to take it to a place to get the entertainment System installed. My husband went and couldn’t leave it there because they didn’t work with original OEM parts from Chevrolet, they were told to install another aftermarket system totaling a price of ony $600 with installation (so you can imagine the quality of this system). We did not leave the car with this aftermarket shop, not for a $50,000.00 car. So I called Giovanny, he said not to worry, he will send me to a better place. A week later, he call me to leave the car for 2 weeks at the Chevrolet Dealer because the headrest color (with High Country stitching) of the car wasn’t available and they had to order the system. I left the car in the dealer with Giovanny, and after a week ,I came to pick it up all exited with my 3 kids and I open the door and surprise ! The entertainment system is not the original from Chevrolet (Audiovox $299.00 a unit), no integration with the car speakers, each has its own DVD player so we would need two DVDs, the stitching is NOT OEM, it’s a slightly different variation of stitching to avoid copyrighting issues with "High Country" and the headsets do not even work !! I got so upset, so disappointed, I couldn’t believe how a Chevrolet dealer could install a non original part in a brand new car .. I got there at 3 pm .. after complaining, asking for solutions, Guiovany trying to explain this was a good system ect .. the manager came out and have the nerve to tell me they never told me they were going to install the original Chevrolet entertainment system, and how I could ask for such a thing if they gave me that for FREE (Remember we purchased the car for the sole purpose of having the entertainment system, we literally care about nothing else!!!! 3 hours on this .. 6 pm .. no solution, he said that is all I was going to get .. I put my 3 kids in my car put a movie, I powered on the cheap aftermarket audiovox system and connected the screens with a radio station 88.1 (yes that is 2020 technology in a $50,000.00 car) , to have the sound in all the car speakers (As a 2020 vehicle High Country should have) , and guess what .. music from other stations interfered the sound of the movie and one of the headphones doesn’t work and this is day 2 ... bravo! Tropical CHEVROLET well done! More

I have never been treated so poorly, they lie about what the car includes (we got an valet key for a 2020), we had financing through our bank and they refused to send any paperwork and told us we needed to the car includes (we got an valet key for a 2020), we had financing through our bank and they refused to send any paperwork and told us we needed to do all of that, from across the country. We had to do it all. They will not respond to phone calls or emails, we were forced to buy some package no one can explain "it's in every car we sell" it's all a scam and a lie. Even their GM wont respond. I have been part of the Chevy family for almost 20 years and I will NEVER be back to this dealer. I will be taking this to Chevy corporate as they are no better then the lemon lot who lies to every customer they have just to sell a car. More

Roberson Jeannot was very helpful , great service and attention. Thank you Roberson for making it happen! Very pleased with the purchase and attention from Roberson. Will definitely recommend! attention. Thank you Roberson for making it happen! Very pleased with the purchase and attention from Roberson. Will definitely recommend! More

The best service ever Noemi very helpful,great customer service,I recommend this dealer 💯and yudriela the finance department really nice and helpful too,thanks service,I recommend this dealer 💯and yudriela the finance department really nice and helpful too,thanks More

Good oil change. Wait was a little long.Wanted a car wash but vacuum was not working. Over all the job was done. That's why I gave 4 not 5 star rating. but vacuum was not working. Over all the job was done. That's why I gave 4 not 5 star rating. More

Hola mi nombre es lester motes y el 05/27/2020 estuve en el dealer para comprar un auto y aunque fui tratado por Juaquin con mucha profesionalidad y buen servicio no salí complacido pues me prometieron hace el dealer para comprar un auto y aunque fui tratado por Juaquin con mucha profesionalidad y buen servicio no salí complacido pues me prometieron hacerle unos cambios a mi carro para que me lo llevara pero no lo dieron por escrito por lo que cuando fui a reclamar al otro día ya habían cambiado de idea. Acto seguido fui a ver al manager de ventas y me dió la misma razón para no poder cumplir con lo que me habían prometido. Es una lástima que esto suceda pero antes de comprar nada en ese lugar revisen todo y que lo den por escrito para que no los estafen. Gracias More

Ismael Acosta was caring and fantastic with his service. He met all our needs with my card and coming back to work on my spouse. He met all our needs with my card and coming back to work on my spouse. More

Great Service After COVID Re-opening Routine service visit plus minor recall handled expertly while I waited (only 2h). Arturo kept me posted the whole time, will definitely use them agai Routine service visit plus minor recall handled expertly while I waited (only 2h). Arturo kept me posted the whole time, will definitely use them again! More

Arturo the Service adviser is really customer friendly , takes time to listen to your issues with your car, then he looks over the car for dents scratches, then he starts to explain what the repairs intails takes time to listen to your issues with your car, then he looks over the car for dents scratches, then he starts to explain what the repairs intails how much the cost will be.. always with a Smile More