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Tropical Chevrolet

Miami Shores, FL

4.5
389 Reviews
When making a decision as big as buying a new vehicle, you want to work with people that you can trust. Having a trustworthy team is a priority of Tropical Chevrolet, and we believe in our staff to do all they can to help our guests. We are family owned and operated and have been servicing the Miami area since 1955. Since then, we have devoted ourselves to helping and servicing our customers to the best of our ability. That's Why We’re the Place Miami Loves to Buy Chevy! At Tropical Chevrolet, we promise that every interaction with any member of the Tropical Chevrolet family will be SIMPLE, STRAIGHTFORWARD & SECURE.
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8880 Biscayne Blvd.

Miami Shores, FL

33138

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Showing 389 reviews

October 01, 2021

Exelente trato y muy buena predisposicion para encontrar lo que yo estaba buscando y tratarme de la mejor manero More

by Alejandro Di marco
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eduardo Zubizarreta, Tropical Chevrolet
Oct 04, 2021 -

Tropical Chevrolet responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Sinceramente, The Tropical Chevrolet Team, (305) 754-7551

September 16, 2021

Worst buying experience ever, After 2 hr of negotiation of price for a GMC Terrain we finally agreed on a Price. The ran my credit ( Over 800) was processing paper work all was approved then they came back More

by maiky66pr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tropical Chevrolet
Sep 17, 2021 -

Tropical Chevrolet responded

We strive to provide a positive car buying experience for every person, and it appears that we did not fully achieve that during your visit. Customer service is a top priority for our dealership, and it's important that our guests feel at ease during the entire process. If you are open to giving us a chance to make things right, we invite you to contact us at your earliest convenience. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

September 02, 2021

Amazing service work and honest! The mechanic spoke to me honestly about my transmission and was very helpful! Would highly recommend for service work. Very helpful. More

by krissy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Javier the mechanic is amazing!
Sep 03, 2021 -

Tropical Chevrolet responded

Thank you for leaving us this great review! We are very happy to hear that we could be so helpful during your recent visit with us. We look forward to seeing you back again in the future. Take care! Sincerely, The Tropical Chevrolet Team, (305) 754-7551

Sep 03, 2021 -

Tropical Chevrolet responded

Thank you for your kind words about the team. We're glad to hear that your emergency situation got handled to your standards. Reviews like yours help us to make sure that we're meeting the needs of our customers and we appreciate you for taking the time to leave a review. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

August 29, 2021

Good service, Jaime was the person who assisted me and I recommend him 100%, first time leaving a dealer happy. More

by xcocox93
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jaime, Tropical Chevrolet
Aug 31, 2021 -

Tropical Chevrolet responded

Thank you for taking the time to write this review. We are pleased to hear that Jaime was able to provide an efficient and overall positive experience. Please come see us for any future needs. We hope to be of service to you again in the future. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

August 20, 2021

Felicitaciones por el servicio. Quedé muy satisfecha con la atención de la señorita Stephany, me dio la información necesaria y fue muy amable. Muy recomendado. More

by Flor
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tropical Chevrolet
Aug 24, 2021 -

Tropical Chevrolet responded

Estamos dedicados a brindar un servicio al cliente de calidad en todas las áreas de nuestro concesionario. ¡Gracias por tomar el tiempo de notar esos esfuerzos y por dejar una evaluacion tan increíble! Sinceramente, The Tropical Chevrolet Team, (305) 754-7551

August 14, 2021

It certainly can easily be classify as one of the worst buying experience in my life. Their lack of customer service is an understatement and the rudeness/ aggressive behavior of their staff make you feel More

by Juan Gómez
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge - Sales Manager , Tropical Chevrolet
Aug 17, 2021 -

Tropical Chevrolet responded

Juan, we are not pleased to hear of the incident you've described in this review. We want nothing more than to work with you to correct this situation as soon as possible. Please feel free to contact us at your earliest convenience. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

Aug 17, 2021 -

Juan Gómez responded

Feel free to reach out to me if you sincerely want to a amend the situation. You should have all the information in your customer database, given that I was very close the purchase the vehicle before the floor manager decided to endeavor a gouging pricing scheme.

July 31, 2021

Spoke to these people about a Tahoe I wanted to get for Spoke to these people about a Tahoe I wanted to get for my wife after I called them out on why the numbers didn’t make sense the salesperson and Geo More

by Habiballahaymen@gmail.com
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jorge the sales manager , Tropical Chevrolet
Aug 03, 2021 -

Tropical Chevrolet responded

We acknowledge your review and are currently looking into the events you’ve detailed.

July 10, 2021

I went to the dealer on 7/8/2021 for a Chevy Silverado 1500. I confirmed the vehicle availability and the price, they raised they price by $11,000 more. Stay away from this dealer. They have poor quality More

by Juniorlx19
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Tropical Chevrolet
Jul 13, 2021 -

Tropical Chevrolet responded

Thank you for taking the time to share your recent experience. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us directly. Thank you. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

June 29, 2021

Perfect service,very happy to go there ,I really recommend More

by coldaciprian1977
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tropical Chevrolet
Jul 02, 2021 -

Tropical Chevrolet responded

Thank you so much for taking the time to let us know how happy you are with your experience! Feedback from you is one way we know we are achieving our goals. Let us know if we can assist you again! Sincerely, The Tropical Chevrolet Team, (305) 754-7551

May 21, 2021

I was defrauded by exploiting my good faith and then they added $5000 onto my contract. Rushed into a contract signing to "get the vehicle released before business closed for the day. I explained my grievanc More

by Robin Mohr
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
David Choi, Tropical Chevrolet
May 21, 2021 -

Robin Mohr responded

I am waiting for Tropical Chev to call me to discuss this. If this error was in anyway a mistake, Julio Vega would call me back. They refuse to take my calls, refuse to respond, so i can only conclude that the theft was planned.

May 25, 2021 -

Tropical Chevrolet responded

We acknowledge your review and are currently looking into the events you’ve detailed.

May 25, 2021 -

Robin Mohr responded

Any feedback from this dealership is very unliky indeed. However, i would enjoy the opportunity to amend my remarks if the appropriate action was taken. Until then, their deceiptful behaviour remains, in my opinion, a very deliberate and calculated act of theft.

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