Tropical Chevrolet

Tropical Chevrolet is the epitome of false advertising / bait & switch. On August 18, 2022 I was browsing for vehicles online when I noticed a 2018 Chevrolet Silverado for sale (Dealer Stock number R17533A) bait & switch. On August 18, 2022 I was browsing for vehicles online when I noticed a 2018 Chevrolet Silverado for sale (Dealer Stock number R17533A) for sale for $30,894. I asked for a trade in estimate and a salesman with the name of Javier contacted me. We texted about me coming in and I agreed to come in on 08/19/2022. I checked the ad again on the morning of the 19th and the price was still the same for said vehicle, $30,894. When I texted Javier that I was on the way I was told a salesman named Omar would assist me. We met at the dealership and he showed me the aforementioned vehicle. Before I test drove it, I pointed out a collision spot that the truck had on the front driver side from an accident which was not repaired, and Omar stated the manager would “take care of it”. Mind you, there is no mention of the fact that the vehicle needs repairs. They proceeded to estimate my trade in value and presented me with some numbers. When I saw the paper, directly under the advertised sales price, which was accurate, was a total protection fee of $3,999. I asked Omar what this was and he stated “this is a fee to get the vehicle ready for you, get new tires, remove any dings, etc”. This is ironic considering the vehicle still had damage from an accident clearly visible. I thought initially this was some sort of “extended warranty” so I asked, “well this is optional, correct?”. Omar stated “No, we had to put new tires on it”. I stated “That should have been added to the sales price beforehand, not once I’m here”. I said “I’m assuming the dealer fee is included in this fee”, to which Omar agreed. I looked on the rest of the paper and just saw the taxes and title fees, etc. I said I wanted more money for my trade in (irrelevant) and he went back to his manager. Omar comes back with a new paper, and he stated his manager is considering cutting the “fee” in half, to almost $2,000 for a phantom fee that nobody can tell me what it is. Additionally, I noticed that this new paper for this new “Deal” had an additional dealer fee now included! So, even with the “deal” of getting half off this random $3,999 fee, now they added an additional dealer fee of $979.00 that Omar previously stated was included in the total protection fee. I point this out to Omar and he stated the other paper had the dealer fee. I stated to Omar that it was not in there and that I wanted to see the other paper. Omar now states he doesn’t have it, conveniently. I stated to Omar that I was going to pay the advertised price, advertised dealer fees ($979.00) and taxes, and not anything extra. Omar then stated that I should have looked at the fine print in the ad, because they are allowed to change the pricing if they want to. I said ok, so the price in this truck changed once I got here? (This becomes relevant after I speak to the manager). The manager came out and stated that “he was losing money on this deal and that he can’t sell the truck for that low”. I stated in understood but you advertised a price, and once I’m here you’re jacking up the price. I said “call it whatever you want, the $3,999 fee is a surcharge, correct?”. The manager then confirmed that it was indeed a surcharge. I stated how can they advertise a car for one price, and then once I get here jack up the price by $3,999! I stated “if I pay cash for this car right now, you are not going to sell me this truck for the advertised price?”. They said they would not. He stated there was nothing he could do and that he didn’t want to lose money on the deal. They still never even mentioned anything about fixing the damage on the truck I was considering to buy, so this was obviously still not going to happen. I then asked about a different truck that they had which I considered, a 2016 Silverado (white) on sale an advertised price of $28,495 (dealer stock number P3819). They showed me a separate paper for that truck and guess what, it also had the $3,999 fee to it. In turn, it wasn’t just the truck that I was looking at that went up in price, it’s clearly a flat fee they charge anyone that comes is and yet is not advertised anywhere on their website. This dealership has over 30 trucks in stock at the time of writing this, so it’s clearly not in short supplies. I left the dealership promptly after seeing the practices they engage in. Tropical Chevrolet in Miami is clearly advertising false online sales price and then adding phantom surcharges due to the “market” AFTER the customers arrive at the dealership. Classic bait and switch, false advertising. I have screenshot images of their ads and their “fine print”, which make no mention of any $3,999 fee. This is straight up false advertising and they need to be held accountable. More

En diciembre del 2021 compre un Silverado 2013 y me vendieron un carro en papeles y otro en físico lo cual es físico estaba en muy mal estado y el banco ya había liquidado y no me devolvieron el negoci vendieron un carro en papeles y otro en físico lo cual es físico estaba en muy mal estado y el banco ya había liquidado y no me devolvieron el negocio si no me dieron el vehículo que me vendieron en papeles que a según del vendedor es vehículo estaba revisado y certificado por los mecánicos de tropical Chevrolet y resulta que el Silverado tiene un problema que nadie ni el doler han podido resolver y me han echo vivir un verdadero calvario ha sido la peor experiencia que he tenido con la compra de un vehículo More

BEWARE! !! DO NOT PAY EXTRA 8k IN FEES RICARDO NOT SURE IF HE IS THE MANAGER VERY DISRESPECTFUL CRUMBLED THE PAPER WITH THE QUOTE IN FRONT OF MY FACE AND CUR !! DO NOT PAY EXTRA 8k IN FEES RICARDO NOT SURE IF HE IS THE MANAGER VERY DISRESPECTFUL CRUMBLED THE PAPER WITH THE QUOTE IN FRONT OF MY FACE AND CURSED AT ME IN SPANISH BECAUSE I ASKED WHAT IS A TROPICAL PACKAGE FEE WHICH IS CLEARLY A FRUAD. THE SALES PERSON ISMAEL DID NOT EVEN KNOW HOW TO JUSTIFY THIS FEE. MIND YOU THIS IS ONLY 1 OFF ALL THE FEEDS THEY ADD TO THE CAR. ANOTHER ONE IS “NON TAX FEES” THEY DID NOT EVEN KNOW HOW TO ANSWER. THE SALES PEOPLE ARE TRAINED TO LUR PEOPLE INTO DEALS THEY HAVE NO CLUE ABOUT BECAUSE THEY ARE TRADED TO HAVE THE CUSTOMER LOOK AT THE PAYMENTS NOT WHAT THE CUSTOMER IS BUYING VERY BAD BUSINESS BEWARE More

After you purchase a vehicle it is impossible to get a person on the phone, that is because they know that they made a mistake and they do not want to correct it, THIS IS THE WORST DEALERSHIP EVER, NEVER person on the phone, that is because they know that they made a mistake and they do not want to correct it, THIS IS THE WORST DEALERSHIP EVER, NEVER DO BUSINESS WITH THEM YOU WILL BE SORRY!!!!!!!!! I would drive to the end of the earth instead of going to this dealership. I do not know how they are still in business, you call and ask for the accounting department and they constantly transfer you to SERVICE!!! They all need a get trained in customer service which is what the lack in!!! TOTAL AGGRIVATION, STAY AWAY TRUST ME More

Terrible Customer Service my car was repoed last night while in contact with the refinance department via phone call and texts with Javier and Milly bur i also called Customer Service on Thursday to let t while in contact with the refinance department via phone call and texts with Javier and Milly bur i also called Customer Service on Thursday to let them know that the 250$ that are due 62 days i was going to pay by this coming Friday the agent said is ok make your payment by Friday i hope they go over the phone call records today when i asked them why they did this the manager at Gm financial told me that they called yesterday and since I didn’t answer the repoed my car last night i got a phone call from an unknown number when I called back it was personal answer machine i will never guess it was Gm calling this was totally unacceptable, Wrong i had said i will pay on Friday and she said it was ok now im forced to pay 1906$ before August 1!! How?? I hope they review and call me with better news More

Eddie Calderon was so helpful in guiding me in purchasing my 2020 GMC YUKON. Im very happy with the service he provided! Thanks Eddie! my 2020 GMC YUKON. Im very happy with the service he provided! Thanks Eddie! More

For everyone that plan on going to that dealership please stop! They’re fraud a don’t care about you! When something goes wrong and try to explain that to them, they’ll treat you like xxxx! These are the pe stop! They’re fraud a don’t care about you! When something goes wrong and try to explain that to them, they’ll treat you like xxxx! These are the people y’all should stay away from the most: VICTOR PIZARRO ANA ALMONTE LAURA UMANA etc…. They have no heart at all. They’are pure EVIL More

Very bad service. Will not return your call. The price of the truck kept getting higher after each phone call. Would Lie at 1st of a call and said that I was speaking Will not return your call. The price of the truck kept getting higher after each phone call. Would Lie at 1st of a call and said that I was speaking to the manager to only later hear him say he was not the manager. Names to stay away from if you must call or go to this dealership, Victor, Omar, David and some others. The truck had been on the lot for 60 days when I first called about it. Then something happen to the truck and they were keeping it a very big secrete. I later found out that Miami had flooded streets with cars floating down the highway, I think something happen to this Tundra truck in the flood and their trying to cover it up. Don't buy from this place. There not transparent at all. More

Lie, lie and more lie. The price that they show on the website is not the real price, the add more fee to, like tropical package fee for 3,900 plus more 3 or 4 900 dollar m The price that they show on the website is not the real price, the add more fee to, like tropical package fee for 3,900 plus more 3 or 4 900 dollar more. They make me drive for over 1 hrs to get there to be able to buy a 47,000 car. Well the final prive of the car was 61,800 🤪🤪🤪 lie lie lie. Dont waste your time. More

I went with my friend to get a car. First off, the overall price with taxes was way off since they have some kind of dealership fee that they couldn’t explain. After test driving and pu First off, the overall price with taxes was way off since they have some kind of dealership fee that they couldn’t explain. After test driving and purchasing the vehicle my friend drove it off the lot and 10 minutes later the transmission slipped and the car wouldn’t shift gears. He called dealership right away and was told to bring it in the morning. So we had to stay overnight since we’re not from around there, pay for towing to dealership. Once brought there they tried to sell him a more expensive vehicle with higher mileage knowing my friend couldn’t afford anything more than what he purchased. They didn’t offer to try to help in any way and let us drive it off the lot. Luckily we were able to drive it for 3 hours thankfully before it broke down again closer to our house. Had to have a friend help us tow it since we couldn’t afford towing again. For the warranty, we purchased it but didn’t take effect until 500 miles so couldn’t even use that. The whole thing here is, I understand things can happen with any vehicle at any time. But it breaking down where it’s un drivable 10 minutes into driving it off the lot, and them only trying to sell us a more expensive car, was not handled in a professional manner. We would have been happy if they could have repaired the car. Now my friend is stuck with a car payment for a car that’s broken down in front of the house. Left a message to talk to manager but no return phone call yet. More