Tropical Chevrolet

Sofia Pineda is great at scamming customers. She is super friendly and deceiving. She has been on channel news for fraud. Look it up, she has a mug shot an all. They all lie together. They char She is super friendly and deceiving. She has been on channel news for fraud. Look it up, she has a mug shot an all. They all lie together. They charge you for things you did not agree to and the sign your name in places you did not agree to. Check your contracts now! More

If you have a high end car this is ain’t the high end service at this dealership!! Long waiting time, they drive your car for privat occasion (I brought the car with half full gas of tank but got it back service at this dealership!! Long waiting time, they drive your car for privat occasion (I brought the car with half full gas of tank but got it back completely empty. I had about 100 miles more on my tachometer than I brought in. The door panel and thehandle on the drives side was filthy dirty and at the ends as I drive it home the light engine is coming up! Don’t bring your car to this dealer ship, anybody deserves better! More

If you want to get scammed then I recommend this dealership. If you want to be given horrible costumer service then great dealership. If you want to meet Diego the sales manager and his salesman s dealership. If you want to be given horrible costumer service then great dealership. If you want to meet Diego the sales manager and his salesman selling uninspected vehicles then go as soon as possible If More

Terrible experiencia con el Dpto de financiamiento. Lo peor que he visto en mi vida, incompetentes, irresponsables, juegan con uno como si fueras un trapo. Cero recomendacion lo siento por los vendedo Lo peor que he visto en mi vida, incompetentes, irresponsables, juegan con uno como si fueras un trapo. Cero recomendacion lo siento por los vendedores que no tienen la culpa y tienen que seguirles el juego con la publicidad enganosa. Son tan malos que mi esposo tuvo que gestionar la financiera por su cuenta despues de mes y medio de tener yo el auto con la registracion, chapa y seguro me dicen que no me aprueban el credito y lo tenia que devolver. More

Tropical Chevrolet is the epitome of false advertising / bait & switch. On August 18, 2022 I was browsing for vehicles online when I noticed a 2018 Chevrolet Silverado for sale (Dealer Stock number R17533A) bait & switch. On August 18, 2022 I was browsing for vehicles online when I noticed a 2018 Chevrolet Silverado for sale (Dealer Stock number R17533A) for sale for $30,894. I asked for a trade in estimate and a salesman with the name of Javier contacted me. We texted about me coming in and I agreed to come in on 08/19/2022. I checked the ad again on the morning of the 19th and the price was still the same for said vehicle, $30,894. When I texted Javier that I was on the way I was told a salesman named Omar would assist me. We met at the dealership and he showed me the aforementioned vehicle. Before I test drove it, I pointed out a collision spot that the truck had on the front driver side from an accident which was not repaired, and Omar stated the manager would “take care of it”. Mind you, there is no mention of the fact that the vehicle needs repairs. They proceeded to estimate my trade in value and presented me with some numbers. When I saw the paper, directly under the advertised sales price, which was accurate, was a total protection fee of $3,999. I asked Omar what this was and he stated “this is a fee to get the vehicle ready for you, get new tires, remove any dings, etc”. This is ironic considering the vehicle still had damage from an accident clearly visible. I thought initially this was some sort of “extended warranty” so I asked, “well this is optional, correct?”. Omar stated “No, we had to put new tires on it”. I stated “That should have been added to the sales price beforehand, not once I’m here”. I said “I’m assuming the dealer fee is included in this fee”, to which Omar agreed. I looked on the rest of the paper and just saw the taxes and title fees, etc. I said I wanted more money for my trade in (irrelevant) and he went back to his manager. Omar comes back with a new paper, and he stated his manager is considering cutting the “fee” in half, to almost $2,000 for a phantom fee that nobody can tell me what it is. Additionally, I noticed that this new paper for this new “Deal” had an additional dealer fee now included! So, even with the “deal” of getting half off this random $3,999 fee, now they added an additional dealer fee of $979.00 that Omar previously stated was included in the total protection fee. I point this out to Omar and he stated the other paper had the dealer fee. I stated to Omar that it was not in there and that I wanted to see the other paper. Omar now states he doesn’t have it, conveniently. I stated to Omar that I was going to pay the advertised price, advertised dealer fees ($979.00) and taxes, and not anything extra. Omar then stated that I should have looked at the fine print in the ad, because they are allowed to change the pricing if they want to. I said ok, so the price in this truck changed once I got here? (This becomes relevant after I speak to the manager). The manager came out and stated that “he was losing money on this deal and that he can’t sell the truck for that low”. I stated in understood but you advertised a price, and once I’m here you’re jacking up the price. I said “call it whatever you want, the $3,999 fee is a surcharge, correct?”. The manager then confirmed that it was indeed a surcharge. I stated how can they advertise a car for one price, and then once I get here jack up the price by $3,999! I stated “if I pay cash for this car right now, you are not going to sell me this truck for the advertised price?”. They said they would not. He stated there was nothing he could do and that he didn’t want to lose money on the deal. They still never even mentioned anything about fixing the damage on the truck I was considering to buy, so this was obviously still not going to happen. I then asked about a different truck that they had which I considered, a 2016 Silverado (white) on sale an advertised price of $28,495 (dealer stock number P3819). They showed me a separate paper for that truck and guess what, it also had the $3,999 fee to it. In turn, it wasn’t just the truck that I was looking at that went up in price, it’s clearly a flat fee they charge anyone that comes is and yet is not advertised anywhere on their website. This dealership has over 30 trucks in stock at the time of writing this, so it’s clearly not in short supplies. I left the dealership promptly after seeing the practices they engage in. Tropical Chevrolet in Miami is clearly advertising false online sales price and then adding phantom surcharges due to the “market” AFTER the customers arrive at the dealership. Classic bait and switch, false advertising. I have screenshot images of their ads and their “fine print”, which make no mention of any $3,999 fee. This is straight up false advertising and they need to be held accountable. More

En diciembre del 2021 compre un Silverado 2013 y me vendieron un carro en papeles y otro en físico lo cual es físico estaba en muy mal estado y el banco ya había liquidado y no me devolvieron el negoci vendieron un carro en papeles y otro en físico lo cual es físico estaba en muy mal estado y el banco ya había liquidado y no me devolvieron el negocio si no me dieron el vehículo que me vendieron en papeles que a según del vendedor es vehículo estaba revisado y certificado por los mecánicos de tropical Chevrolet y resulta que el Silverado tiene un problema que nadie ni el doler han podido resolver y me han echo vivir un verdadero calvario ha sido la peor experiencia que he tenido con la compra de un vehículo More

BEWARE! !! DO NOT PAY EXTRA 8k IN FEES RICARDO NOT SURE IF HE IS THE MANAGER VERY DISRESPECTFUL CRUMBLED THE PAPER WITH THE QUOTE IN FRONT OF MY FACE AND CUR !! DO NOT PAY EXTRA 8k IN FEES RICARDO NOT SURE IF HE IS THE MANAGER VERY DISRESPECTFUL CRUMBLED THE PAPER WITH THE QUOTE IN FRONT OF MY FACE AND CURSED AT ME IN SPANISH BECAUSE I ASKED WHAT IS A TROPICAL PACKAGE FEE WHICH IS CLEARLY A FRUAD. THE SALES PERSON ISMAEL DID NOT EVEN KNOW HOW TO JUSTIFY THIS FEE. MIND YOU THIS IS ONLY 1 OFF ALL THE FEEDS THEY ADD TO THE CAR. ANOTHER ONE IS “NON TAX FEES” THEY DID NOT EVEN KNOW HOW TO ANSWER. THE SALES PEOPLE ARE TRAINED TO LUR PEOPLE INTO DEALS THEY HAVE NO CLUE ABOUT BECAUSE THEY ARE TRADED TO HAVE THE CUSTOMER LOOK AT THE PAYMENTS NOT WHAT THE CUSTOMER IS BUYING VERY BAD BUSINESS BEWARE More

After you purchase a vehicle it is impossible to get a person on the phone, that is because they know that they made a mistake and they do not want to correct it, THIS IS THE WORST DEALERSHIP EVER, NEVER person on the phone, that is because they know that they made a mistake and they do not want to correct it, THIS IS THE WORST DEALERSHIP EVER, NEVER DO BUSINESS WITH THEM YOU WILL BE SORRY!!!!!!!!! I would drive to the end of the earth instead of going to this dealership. I do not know how they are still in business, you call and ask for the accounting department and they constantly transfer you to SERVICE!!! They all need a get trained in customer service which is what the lack in!!! TOTAL AGGRIVATION, STAY AWAY TRUST ME More

Terrible Customer Service my car was repoed last night while in contact with the refinance department via phone call and texts with Javier and Milly bur i also called Customer Service on Thursday to let t while in contact with the refinance department via phone call and texts with Javier and Milly bur i also called Customer Service on Thursday to let them know that the 250$ that are due 62 days i was going to pay by this coming Friday the agent said is ok make your payment by Friday i hope they go over the phone call records today when i asked them why they did this the manager at Gm financial told me that they called yesterday and since I didn’t answer the repoed my car last night i got a phone call from an unknown number when I called back it was personal answer machine i will never guess it was Gm calling this was totally unacceptable, Wrong i had said i will pay on Friday and she said it was ok now im forced to pay 1906$ before August 1!! How?? I hope they review and call me with better news More

Eddie Calderon was so helpful in guiding me in purchasing my 2020 GMC YUKON. Im very happy with the service he provided! Thanks Eddie! my 2020 GMC YUKON. Im very happy with the service he provided! Thanks Eddie! More