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Tropical Chevrolet

Miami Shores, FL

4.5
389 Reviews
When making a decision as big as buying a new vehicle, you want to work with people that you can trust. Having a trustworthy team is a priority of Tropical Chevrolet, and we believe in our staff to do all they can to help our guests. We are family owned and operated and have been servicing the Miami area since 1955. Since then, we have devoted ourselves to helping and servicing our customers to the best of our ability. That's Why We’re the Place Miami Loves to Buy Chevy! At Tropical Chevrolet, we promise that every interaction with any member of the Tropical Chevrolet family will be SIMPLE, STRAIGHTFORWARD & SECURE.
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8880 Biscayne Blvd.

Miami Shores, FL

33138

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Showing 389 reviews

October 22, 2023

The seller Felix Diaz was friendly and very professional. I am very grateful for his service…even the financier Sofia was very professional More

by valdes_22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felix Diaz, Sofia Pinedo
Oct 24, 2023 -

Tropical Chevrolet responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that Felix, Sofia and our team made such a great impression on you. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

October 21, 2023

Started with BDC agent, attentive and courteous sales people. Very clean environment and enjoyed popcorn.. Definitely satisfied. More

by Hugo Miami
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Humberto Ascencio
Oct 24, 2023 -

Tropical Chevrolet responded

We appreciate you for letting others know about your experience, Hugo! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Tropical Chevrolet Team, (305) 754-7551

September 23, 2023

they won't do what they are paid to do, trust me, for ex, if you do an oil change they might only change the oil but no tire rotation or no new filter. Make sure you mark the tires before you go or stay awa More

by griffin-airbase.0g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tropical Chevrolet
Sep 25, 2023 -

Tropical Chevrolet responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you toward a resolution. Please contact us at your earliest convenience. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

June 26, 2023

I go to this dealership for maintenance for my vehicle. Maria always takes care of me. She is always happy to see me, even first thing in the morning at the dealer. More

by chrisgehlen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria in service
Jun 27, 2023 -

Tropical Chevrolet responded

Hi chrisgehlen, Thank you for your kind review. We are delighted to hear Maria took excellent care of you during your service visit. We are looking forward to seeing you soon. Have a great day. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

May 19, 2023

This is by far the Worst Dealer in South Florida! Horrible Place to buy a car! First of all- all those messages on the Radio are False advertisements and Gimmicks! You do not get Fast service, you More

by RonRayQ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Everyone in the sales Department , Tropical Chevrolet
May 22, 2023 -

Tropical Chevrolet responded

Hi RonRayQ, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to reach out to us at (305)754-7551 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

May 22, 2023 -

RonRayQ responded

I did call , you guys said I had to pay All repairs out of pocket or go to another dealer. Which i did and now I have a brand new car! if you want to make things right return my down payment!

March 22, 2023

STAY AWAY FROM THESE PEOPLE I bought a used truck on a Saturday with no dents when I picked up my truck on Monday night I discovered a small dent the salesman Patrick admitted that the truck was not there More

by Heracles Herrera
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales manager , Tropical Chevrolet
Mar 22, 2023 -

Tropical Chevrolet responded

Hello Heracles Herrera, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to reach out to us at (305)754-7551 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

January 17, 2023

Sofia Pineda is great at scamming customers. She is super friendly and deceiving. She has been on channel news for fraud. Look it up, she has a mug shot an all. They all lie together. They char More

by step_jen
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Alex Medina, Tropical Chevrolet
Jan 19, 2023 -

Tropical Chevrolet responded

Thank you for sharing your experience with us. We strive to ensure an excellent experience and we want to learn more about what took place. Please contact us at your convenience. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

January 17, 2023

If you have a high end car this is ain’t the high end service at this dealership!! Long waiting time, they drive your car for privat occasion (I brought the car with half full gas of tank but got it back More

by Biginternational
Sales Price Transparency
Purchase Time
Recommend Dealer
No
Employees Worked With
Tropical Chevrolet
Jan 19, 2023 -

Tropical Chevrolet responded

We appreciate learning about your recent service with us. We strive for a positive experience, and it appears you did not receive that from us. We would appreciate the opportunity to discuss your time spent with us. Please contact us at your earliest convenience so we can work together at resolving this. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

Jan 19, 2023 -

Biginternational responded

Thank you for taking my negative experience into your loop. There is not much more to say than what ever I have already mentioned before. If you would like to know what is real customer service you should go and check out the Lexus dealer ships where you can experience real quality care.

December 28, 2022

If you want to get scammed then I recommend this dealership. If you want to be given horrible costumer service then great dealership. If you want to meet Diego the sales manager and his salesman s More

by Bad costumer service
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Diego sales manager , gustavo salesman, Tropical Chevrolet
Dec 30, 2022 -

Tropical Chevrolet responded

Thank you for taking the time to share your recent experience at Tropical Chevrolet. We want each customer to be completely satisfied upon visiting us, and the impression you received from our dealership is not okay. We would sincerely appreciate the opportunity to amend the situation, so please contact us. Thank you. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

November 26, 2022

Terrible experiencia con el Dpto de financiamiento. Lo peor que he visto en mi vida, incompetentes, irresponsables, juegan con uno como si fueras un trapo. Cero recomendacion lo siento por los vendedo More

by mariselatroitino
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Despedirlos a todos
Nov 28, 2022 -

Tropical Chevrolet responded

Marisel, apreciamos que comparta detalles de su tiempo que pasó con nuestro concesionario. Le aseguramos que la satisfacción del cliente al 100% es nuestra máxima prioridad y nos gustaría tener la oportunidad de comprender mejor lo que sucedió. Comuníquese conmigo lo antes posible para que podamos resolver sus inquietudes. Sinceramente, The Tropical Chevrolet Team, (305) 754-7551

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