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Tropical Chevrolet

Miami Shores, FL

4.4
383 Reviews
When making a decision as big as buying a new vehicle, you want to work with people that you can trust. Having a trustworthy team is a priority of Tropical Chevrolet, and we believe in our staff to do all they can to help our guests. We are family owned and operated and have been servicing the Miami area since 1955. Since then, we have devoted ourselves to helping and servicing our customers to the best of our ability. That's Why We’re the Place Miami Loves to Buy Chevy! At Tropical Chevrolet, we promise that every interaction with any member of the Tropical Chevrolet family will be SIMPLE, STRAIGHTFORWARD & SECURE.
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8880 Biscayne Blvd.

Miami Shores, FL

33138

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Showing 383 reviews

October 30, 2023

worst place ever. 3 weeks and problem still no resolve, brand new Silverado truck 1300 miles and still don't know the problem. no communication from them at all . More

by americali1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Lixa Pino
Nov 01, 2023 -

Tropical Chevrolet responded

Thank you for alerting us of this issue as our top priority is delivering 100% customer satisfaction. We would really appreciate the chance to speak with you regarding this matter so we might work toward a resolution. Please contact us at your earliest convenience. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

October 24, 2023

i want to thank Felix Diaz for attending me so well on the purchase of my brand new vehicle. More

by garciaashleyy31
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felix Diaz, Sofia Pinedo
Oct 25, 2023 -

Tropical Chevrolet responded

Thank you for taking the time to write this review. We are pleased to hear that Felix was able to provide an efficient and overall positive experience. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

October 23, 2023

I had a great experience with the internet department at Tropical Chevrolet. They were very responsive and helpful throughout the entire process. I was able to get a great deal on my new car, and I would de More

by Melissa Reyes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Yesenia Rodriguez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Sarah Romero
Oct 24, 2023 -

Tropical Chevrolet responded

Thank you for sharing your feedback, Melissa. We're happy to hear that you had a positive experience and were able to find a great deal on the car you wanted. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

October 22, 2023

Salesperson went above & beyond — locating a specific vehicle, delivering vehicle I was very happy with the entire crew Thank you so much I will definitely recommend this dealer Great service More

by rosmerypalacio
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Robenson Jeannot
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rudy Delemos
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Andre Garcia, Hideki Bu, Humberto Ascencio, Felix Diaz, Daniel Garcia, Maximo Ayala, Gustavo Castellanos, Jason Conner
Oct 24, 2023 -

Tropical Chevrolet responded

Congratulations on your new purchase, Rosmery! Thank you for taking the time to write about your experience with us. We are determined to deliver detail-oriented, honest, and personalized customer service. Your glowing review is a reflection of our dedication to going the extra mile to please our guests. We're so happy to hear we were able to help find the perfect vehicle for you. We would love to work with you again. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

October 22, 2023

The seller Felix Diaz was friendly and very professional. I am very grateful for his service…even the financier Sofia was very professional More

by valdes_22
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Felix Diaz, Sofia Pinedo
Oct 24, 2023 -

Tropical Chevrolet responded

Thank you so much for taking time out of your day to share your experience with everyone. We believe in attentive and professional customer service and we're glad that Felix, Sofia and our team made such a great impression on you. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

October 21, 2023

Started with BDC agent, attentive and courteous sales people. Very clean environment and enjoyed popcorn.. Definitely satisfied. More

by Hugo Miami
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Humberto Ascencio
Oct 24, 2023 -

Tropical Chevrolet responded

We appreciate you for letting others know about your experience, Hugo! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, The Tropical Chevrolet Team, (305) 754-7551

September 23, 2023

they won't do what they are paid to do, trust me, for ex, if you do an oil change they might only change the oil but no tire rotation or no new filter. Make sure you mark the tires before you go or stay awa More

by griffin-airbase.0g
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tropical Chevrolet
Sep 25, 2023 -

Tropical Chevrolet responded

Providing top-notch customer service is the goal we always strive for, and it appears that your experience does not reflect those standards. We would appreciate the opportunity to hear more about your experience and work with you toward a resolution. Please contact us at your earliest convenience. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

June 26, 2023

I go to this dealership for maintenance for my vehicle. Maria always takes care of me. She is always happy to see me, even first thing in the morning at the dealer. More

by chrisgehlen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maria in service
Jun 27, 2023 -

Tropical Chevrolet responded

Hi chrisgehlen, Thank you for your kind review. We are delighted to hear Maria took excellent care of you during your service visit. We are looking forward to seeing you soon. Have a great day. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

May 19, 2023

This is by far the Worst Dealer in South Florida! Horrible Place to buy a car! First of all- all those messages on the Radio are False advertisements and Gimmicks! You do not get Fast service, you More

by RonRayQ
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Everyone in the sales Department , Tropical Chevrolet
May 22, 2023 -

Tropical Chevrolet responded

Hi RonRayQ, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to reach out to us at (305)754-7551 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

May 22, 2023 -

RonRayQ responded

I did call , you guys said I had to pay All repairs out of pocket or go to another dealer. Which i did and now I have a brand new car! if you want to make things right return my down payment!

March 22, 2023

STAY AWAY FROM THESE PEOPLE I bought a used truck on a Saturday with no dents when I picked up my truck on Monday night I discovered a small dent the salesman Patrick admitted that the truck was not there More

by Heracles Herrera
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Sales manager , Tropical Chevrolet
Mar 22, 2023 -

Tropical Chevrolet responded

Hello Heracles Herrera, Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, and we’ll do better in the future. Please feel free to reach out to us at (305)754-7551 with any further comments, concerns, or suggestions you wish to share. We would love to make things right if you give us another chance. Sincerely, The Tropical Chevrolet Team, (305) 754-7551

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