Trophy Nissan - Service Center

The service is excellent. They find what is wrong, and contact right me away to let you know what it is and how much everything costs. They break down the pricing for you. They're very fast w/ oil changes contact right me away to let you know what it is and how much everything costs. They break down the pricing for you. They're very fast w/ oil changes and let me know if i'm needing to repair or replace anything soon before it gets worse. If I have to drop off and leave my vehicle they will take me where I need to be, whether it is work or home. More

David Shaddox was outstanding in assisting me in getting my car to the best person available to see that I was given the best service possible in the service department. Danny Slatinsky greeted me in a ver my car to the best person available to see that I was given the best service possible in the service department. Danny Slatinsky greeted me in a very professional manner and saw that all of my service needs were handled in a timely manner. More

The last two times I have been to Trophy Nissan for service the car wash machine either has been down because it was broken or the cash was closed for some other reason. When I do get my truck washed service the car wash machine either has been down because it was broken or the cash was closed for some other reason. When I do get my truck washed they dry it so carelessly that I have to go home and go over it again to make it look nice. I never had this issue at Grubbs Nissan. Also I rarely get discount coupons from Trophy Nissan although I've been there several times for service. I get more coupon offers from Grubb Nissan than I do Trophy. I guess that's because I bought my truck at Grubb's but I give Trophy 99% of my service. The rare times I do get a discount coupon from Trophy their prices (for oil changes in particular) are much higher than Grubb's discount coupon for oil changes. I know dealerships make a great deal of money from service repairs. I am disappointed that Nissan doesn't offer me more competitive discount coupons for service. If Grubb's wasn't so far away I take my truck their for all my service. More

Everytime I have gone into Trophy Nissan for service, they have been very attentive and nice. The details provided regarding the services that will be performed have been very detailed and any questions they have been very attentive and nice. The details provided regarding the services that will be performed have been very detailed and any questions that I had were answered without any hesitation. More

Danny, Has always been so helpful. He explains Danny, Has always been so helpful. He explains everything to me and when there is a long wait time he often checks up on me. I really appreciate Danny, Has always been so helpful. He explains everything to me and when there is a long wait time he often checks up on me. I really appreciate him! Trophy Nissan has a real excellent employee on their hands. If Danny leaves- they will never be able to replace him! More

I brought my car in to be service for a recall and to get some service done to the display screen,my car was there for almost 4 weeks,due to the fact waiting for a part to be shipped.I was told that it will some service done to the display screen,my car was there for almost 4 weeks,due to the fact waiting for a part to be shipped.I was told that it will take a least 5 to 7 days and oh my God it was at least 20 days.Everything was great the service was great but the communication with the parts was awful. More

we brought our 2008 infiniti into your shop for an oil change and was very impressed with the mechanical service we received and the customer service. we will definitely be back to your service center whe change and was very impressed with the mechanical service we received and the customer service. we will definitely be back to your service center when our car is due for it's next service. I will also recommend you to others. More

I had work done on my Nissan Frontier. I took my car and had to leave it. I was taken home by a very friendly driver. I can't remember his name but he was very customer service friendly. They picked me up t had to leave it. I was taken home by a very friendly driver. I can't remember his name but he was very customer service friendly. They picked me up the next day. This was a really awesome expereience and my car was service well. They even vacummn and washed it. More

Carl is a great Customer Service Rep. I will be back, no doubt. I have been to this dealership several times, and I have some general feedback. Most of the time, I get the distinct feeling that my issue doubt. I have been to this dealership several times, and I have some general feedback. Most of the time, I get the distinct feeling that my issue with the vehicle is not fully understood. By this I mean that dealership personnel don't take the time to make sure they listen to my issue. THe last couple of times I have visited, the dealership would have recieved more work (i.e. oil change) if they had listened more closely to what I said I wanted to have done. Further, notes regarding the service requested are often short and don't fully explain the problem. you have to balance speed, and customer service with taking time for good notes that the technicians will understand. More

I had bought my 2007 Nissan Xterra from another place, and there were some things that needed to be looked at. When I pulled up without an appointment on a Saturday morning I thought that I'd either not and there were some things that needed to be looked at. When I pulled up without an appointment on a Saturday morning I thought that I'd either not be seen that day or wait for hours. The person that helped was very friendly and helpful. Although he couldn't find a solution to all the issues at first glance, he assured me that he would have an answer very shortly. In the end my keyless entry was re-programmed, my tire pressure light reset, and my back windshield wiper inspected at no cost. I was told that if I wanted the rear wiper fixed the back part of the door would have to be removed to really see what had to be done but would cost a few hundred dollars just to do that not including the replacement of motor (for the wiper) if necessary. Although I was not prepared to do that at the time, I will be returning when I am ready to have it repaired. I was very happy with the work done to my vehicle and the professionalism of the staff, and I only had to wait about 30 minutes to get everything finished! More